The J series of smartphone from #Samsung is a budget friendly model that offers several amazing features at a low cost. The #Galaxy #J5 is one such model in this series that has an aluminum unibody with a 5.2 inch Super AMOLED display at HD resolution (for the 2017 model). The phone is equipped with an octa core processor with 2GB of RAM allowing it to provide a smooth user experience. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J5 keeps rebooting issue and other related problems.
If you own a Samsung Galaxy J5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
J5 Keeps Rebooting
Problem: Samsung Galaxy J5 keeps rebooting and now won’t turn off. Problem started yesterday when I turned it off during a meeting – wouldn’t turn on again. Now I have managed to get it on again, it seems to be going through a loop, getting as far as the logon screen then going back to the Samsung display. Tried everything I can find on the net to turn it off, but only seems to go off when the battery is flat. Very occasionally I get as far as the main screen, but if I try to do anything it resets back to the Samsung screen again. And it is also getting very hot.
Solution: The best thing that you can do right now is to check if this issue is caused by a software glitch by performing the troubleshooting steps listed below. After performing a step immediately check if the issue still occurs and if it does then proceed to the next step.
- If your phone has a microSD card installed then remove it. Once this is done press and hold the power and volume down buttons for at least 10 seconds. Your phone should restart after this.
- Charge your phone for at least 20 minutes then start in Safe Mode. If the phone starts in this mode then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.
- Start the phone in recovery mode then wipe its cache partition.
- Start the phone in recovery mode then do a factory reset. Take note that this will erase your phone data.
If the above steps fails to fix the problem then you need to have this checked at a service center.
J5 Turns Off Not Starting
Problem: Hello, I have a Samsung J5 that is not associated to any carrier. All of a sudden it turned off and would start turning off on its own. After awhile it would get stuck on either the Samsung logo or the first screen of powered by Android. The only button combination the phone responds to is volume down + power button to simulate battery removal And not it is getting stuck on powered by Android. Occasionally, it will let me go into Odin or download mode by pressing volume down + power + home button. Recovery mode is not even coming up but at a point it would tell me updating with the android figure then it would say no command with a dead android figure. Now the only accessible menu seems to be the odin mode so I am thinking perhaps flashing something into it may fix the problem but have no idea where to go from there. Please help!
Solution: You could try checking if the problem is caused by a corrupted system software by flashing the phone with its updated stock firmware file using Odin. You can get the firmware file of your phone from the Sammobile website which should also have the instructions on how to flash your phone.
J5 Is Slow Keeps Crashing
Problem: my Samsung J5 has started being slow since the update became available in December. It would not let me into the phone as every time I tried to enter my code it would lock itself back up without letting me in for a few tries. It then started doing it every time I would turn on my phone again. I have brought it to a Samsung support centre and they did a master reset, which solved the problem temporarily but it soon reappeared. I have sent it off with my insurance and I think they must have done the same thing (gives no specifics on how they tried to solve the problem) seen as it worked fine for a few days and now it is very gradually getting slower and slower again and doesn’t let me unlock it for a few times every time it has been off or even randomly throughout the day. It is basically painfully slow, apps keep crashing and deleting everything and reinstalling everything again hasn’t worked. putting it into safe mode doesn’t make any difference either and neither does restarting it or clearing cache. Thank you so much in advance for your help!
Solution: Does your phone have a microSD card installed? If it does then you should try to remove this. Once this is done backup your phone data then do a factory reset. Once the reset is complete do not install any apps in your phone yet. Try checking first if the issue still occurs. If it does then this is most likely caused by a hardware component that is failing to work properly in which case you will need to bring the phone to a service center and have it checked.