The #Samsung #Galaxy #J3 is a budget Android smartphone model aimed at the cost conscious consumer. It has all of the core features needed for a smartphone and can perform tasks smoothly due to its quad core processor paired with 2GB of RAM. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J3 not connecting to Wi-Fi issue and other related problems.
If you own a Samsung Galaxy J3 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
J3 Not Connecting To Wi-Fi
Problem: Good Morning, I have a J3 . I bought it in December brand new from the store … it is not connecting to some Guest WiFi connections. I have no problem connecting to my home WiFi. There have been a couple guest WiFi connections that I have been able to connect to, but for the most part, I have been unable to connect. Most especially at work. All my coworkers are able to connect their devices to the guest WiFi and on my previous phone (Galaxy Core) I was able to connect with no problem. The weird thing is that it will connect to these guest connections for less than a minute. So I get all my notifications from various apps etc. but then it will tell me ‘internet not available”. It’s annoying.I cleared all cached items; removed all apps that I don’t use; I completed the soft reset, but still nothing. Also my version of phone is not listed on the drop down list below.This is what my phone indicates (I don’t know what these mean):
Android version 7.0
Kernel version 3.18.14
Knox version 2.7.1
Related Problem: Recently, my phone has not been connecting to WiFi networks anywhere I go, or it will connect for a short time and then disconnect itself and not be able to connect again unless I forget the network, turn WiFi off, and then restart the phone. After that, it usually keeps me connected for about an hour or two. Then I have to repeat the process.
Solution: What you should do first in this case is to forget the Wi-Fi connection from your phone then connect to it again. In case the issue still persists then proceed with the troubleshooting steps listed below.
- Start the phone in Safe Mode then check if the issue occurs in this mode. If it doesn’t then an app you downloaded could be causing the problem. Find out what app this is and uninstall it.
- Backup your phone data then do a factory reset. Once the reset is complete try connecting to the wi-Fi network.
In case the issue still persists then this might be caused by some setting in the router that the phone is trying to connect to. You should consult the IT staff in charge of the router regarding this issue.
J3 Err_Empty Response When Connecting To Internet
Problem: Data connection problems using both WIFI and the data connection. With some, not all web sites that I try to go to I get An “err_empty response” message. I have tried the usual; clearing,etc with no help. IF I turn on the hotspot and use that as an access point for my IPad all sites work fine on the IPad. Also the “Ok Google” feature does not work, I know data connection, just thought it might give you a clue
Solution: This error message usually occur on the Google Chrome browser whenever it does not get any data from the website that you are trying to visit. To fix this issue perform the troubleshooting steps listed below.
- Make sure that the phone is connected to a good Internet connection.
- Try clearing the cache and data of the Google Chrome app from the application manager.
- Check if the issue occurs when using a different browser. In case it doesn’t then try uninstalling the Chrome updates.
- Check if the issue occurs when the phone is started in Safe Mode. In case it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
- Backup your phone data then do a factory reset. Once the reset is complete check if the issue still occurs.
J3 Mobile Data Not Turning On Automatically
Problem: Hi, Problem: Sometimes we go in some area where network drops (no signals). Afterwards when carrier signals restore, mobile data do not turn on itself. What I do to restore mobile data: Initially what I was doing that restart the phone and as soon as carrier signals appear simultaneously mobile data turns back on. Now, whenever signals drop and restore and mobile data do not restore, I simply turn on flight mode, and after few seconds turn off the flight mode. By doing so mobile data turns on with carrier signals. Please tell me why this happens. Previously I other Android phones but it never happened. Whenever carrier signals drop somewhere and restore back with mobile data automatically. But since I bought this phone I have to restart the device or turn on and off flight mode to restore mobile data.
Solution: It’s likely that the problem is caused by a software glitch. To fix this you should perform the steps listed below.
- Wipe the cache partition of the phone from the recovery mode.
- Backup your phone data then do a factory reset.
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