What to do if MMS won’t send on your Sony Xperia XZ Premium? [Troubleshooting Guide]

Many users of the Sony Xperia XZ Premium device weren’t that lucky enough to have positive smooth experience with the MMS feature. Some people were having trouble sending MMS messages on their respective devices. Why did this happen and what must be done in order to fix the problem? These are the main questions that we’ll attempt to address in this post. Read on and find out the answers to these questions if ever you needed them too.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

Why does MMS won’t send from your phone?

There are a number of reasons why you cannot send MMS or picture messages on your smartphone. Having less than optimal coverage or poor reception for instance can result to a higher chance of the MMS failing to send or be delayed. Aside from network reception, incorrect or misconfigured MMS settings on the device can also result to a similar issue with the MMS service. The ideal network signal or reception status for MMS services to work flawlessly is 2 or more bars of 2G, 3G, or 4G coverage. A steady 1 bar may do but not really that reliable.

Among other factors that can cause MMS sending to fail on your Sony Xperia XZ Premium smartphone would include but not limited to software bugs and glitches, bad updates, and incorrect settings. Account-related issues can also be the underlying cause. To verify on this matter, contact your carrier or service provider.

Generally, the problem is associated with the software, which means that it can be resolved on your end. However it may not always be the case if there were prior instances wherein your device might have acquired any sort of physical or liquid damage. Other network-related services on your device including MMS may be affected. In this case, service would be necessary.

On the other hand, MMS problems that are associated with the software are more likely dealt with by some workarounds including the ones highlighted below. You may use them as reference whenever needed.

Potential solutions to fix MMS sending problems on your Sony Xperia XZ Premium

Before you proceed with troubleshooting, verify and ensure that you’re connected. MMS messaging requires either a Wi-Fi or mobile data connection to work on your device. If Wi-Fi is not available, then you can turn on and connect to mobile data or vice versa. In addition, your mobile data connection must also be configured with the correct Multimedia Messaging Service (MMS) settings. For most mobile network operators, these settings usually come pre-installed on your device so you can send MMS right away. If you delete or an MMS settings by mistake, then you will need to download the settings again.

If you’re using mobile data, check your mobile coverage or signal reception indicator and make sure that your phone is getting a good and stable reception.

First method: Restart your phone (soft reset).

When it comes to minor software errors and glitches, the simplest yet most effective solution you should try first is a restart or soft reset. There are times when a certain app or service on your phone suddenly becomes unavailable or stops working due to random glitches. And this could be what’s going on with your phone’s MMS function. To rule this out, try to restart your phone and see if that fixes the problem. For starters, here’s how a soft reset is done on your Xperia XZ Premium smartphone:

  1. Press and hold down the Power key.
  2. When the menu appears, tap Restart.
  3. Wait for your phone to restart automatically.

If the problem persists after the first restart, then give it another try, probably 3 to 5 times utmost.

Second method: Turn Wi-Fi or Mobile Data off and then on again.

Just like any other features, Wi-Fi and Mobile Data can be turned on and off. It’s another simple way to restart the service whenever it’s starting to act weird. Turning these features off and then back on also refreshes other associated network services including MMS. That said, try turning these features off for a few seconds and then turn on again.

  • If you’re using Wi-Fi, try to turn Wi-Fi off or on by going to Settings-> Network & Internet-> Wi-Fi menu. Tap the Wi-Fi switch to disable or turn Wi-Fi off for a few seconds and then tap the switch again to re-enable the feature.
  • If you are using mobile data network to connect, slide your two fingers downwards from the top of the screen to open the Control Panel. Then tap on the Mobile Data icon to turn the function off or on.

Test your device afterwards to see whether or not the problem is fixed by these workarounds.

Third method: Reset network settings.

A network settings reset can be the potential solution especially if you’ve made some changes to your phone’s network settings. It’s possible that some of the alterations have caused conflict and thereby resulted to MMS sending failure. The thing is, it would be difficult to trace what exactly went wrong and reverting individual settings can take time. So instead of doing that, you can just reset the network settings right away. Here’s how to reset network settings on your Xperia XZ Premium device. There may be some slight variations with the steps depending on the OS version of your phone.

In Android 8.0, go to Settings-> Network & Internet menu. Tap the menu icon (three vertical dots) and then select Network settings reset from the given options. Finally, tap Reset Settings to confirm.

In Android 7.1 or 7.1.1, tap the All Apps icon from the Main screen then go to Settings-> More. Locate and tap Network settings reset then tap Reset Settings to confirm.

In Android 7.0 or lower versions, tap the All Apps icon from the Main screen, then go to Settings-> Backup & reset-> Network settings reset. Finally, tap Reset Settings to confirm.

Wait for your phone to clear all connection data. When the network settings reset is complete, your device will restart (or manually restart it). When it’s booted up, activate Wi-Fi or mobile data on your device settings and then try to see if MMS is already working fine.

Last resort: Factory reset.

The last possible option you may resort to if all prior methods failed to fix the problem is a factory reset or hard reset on your Xperia XZ Premium handset. This reset will wipe everything from your device including critical data, personal settings and information and restore your phone to its factory defaults. Any bugs or corrupted data are likewise obliterated in the process.

There are different ways to carry out factory reset on your Xperia XZ Premium but the quickest method is through the settings menu. Here’s how it’s done:

  1. Tap Settings from the Main screen to get started.
  2. Tap System.
  3. Select Reset.
  4. Tap Factory data reset.
  5. Tap Reset phone.
  6. If prompted, enter the device password, PIN or draw the unlock pattern to continue.
  7. Tap Erase everything to confirm operation.

When the reset is finished, restart your device then set up your network connections. After setting up your network, try and see if you are now able to send MMS on your device. If MMS still won’t send, then at this point you should consider escalating the problem for further assistance and official recommendations. Having said that, contact your carrier or service provider for more help.

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