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How to fix ViVo V7 that cannot access the Internet through Wi-Fi network (easy steps)

It is inevitable for smartphones to lose Internet connection at any time as there are a lot of factors that can inflict network errors to occur on your device. Among the common culprits would include inactive account status, network errors or outages, faulty updates, incorrect network settings, and worst, damaged network component. Read on to find out which from among these factors had caused Internet connectivity problem on your ViVo V7 and what options you may have in order to deal with the problem and get your device connected to the Internet again.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

Possible reasons why you cannot access wireless Internet on your ViVo V7

Internet may not be available on your device due to account issues, network base errors, outages, browser errors, bad apps, faulty updates, incorrect settings, or when your wireless network has crashed. You will likewise lose access to wireless internet if your modem or wireless router is not working. This is often the case if all your devices are unable to access the Internet using the same wireless network. Hardware issues like when the Wi-Fi antenna has obtained physical or liquid damage from a previous drop or liquid exposure on the device are likewise included among the probable causes. Verify and ensure that your device has no sort of physical or liquid damage before you begin troubleshooting the problem.

Potential solutions to wireless connectivity issues on your ViVo V7

Before you begin troubleshooting the software, make sure that Power Saving Mode is not enabled on your device. The same thing can happen with Flight mode or Airplane mode turned on. Enabling these features can likewise halt the wireless connectivity functions of your device. Also don’t forget to test your device after completing each of the following procedures to know if your phone is now able to connect to Wi-Fi internet again.

So here are some highlighted options for you try on, should you wish to troubleshoot Wi-Fi connectivity problems on your ViVo V7 handset.

First solution: Power cycle your wireless router/modem.

The very first thing to troubleshoot when dealing with sudden Internet connection loss is the very source of your wireless network — that is wireless router or modem. Just like mobile devices, network equipment also experienced firmware glitches at some point in time. And should this happens, your network device won’t be able to carry out its functions. Minor glitches with the modem or router firmware are often rectified by a restart (power cycling) on the device. And here’s how it’s done:

  1. Press the Power button on your router/modem until all the light indicators are off.
  2. Unplug the AC adapter from the power source or wall outlet and leave it that way for about 1 minute. This is enough time for the router or modem to rest.
  3. After the elapsed time, plug it back in to the wall outlet or power source.
  4. Then press the power button until all the light indicators are up. Make sure no red light is on the router or modem. Red lights usually denote a problem like no signal or no Wi-Fi.
  5. If all the lights on your router/modem are stable, reboot your ViVo V7 and all your other devices if necessary.

Once your phone has completely rebooted, try to connect to browse a website using your preferred browser app to see if it’s now able to access the site. If not, then move on to the next possible solution.

In the case where  you see any red light indicators on your wireless router or modem, you should consider contacting the manufacturer of your router or modem so that that they can help you fix any problem with the network equipment. You can ask them to reprovision or reset the modem on their system so as to fix any firmware glitches on the router or modem system and likewise refresh your wireless Internet connection at home.

Second solution: Turn Wi-Fi off and then back on.

Toggling the Wi-Fi switch off for a few seconds and then turning back on can also help refresh the Internet signal or Wi-Fi connection the wireless router/modem feeds to your phone.

To do so, head over to Settings-> Wi-Fi menu, then tap the Wi-Fi switch to turn it off for about 30 seconds. Then tap the switch again to enable Wi-Fi.

Restart your phone then try to perform a test browse with your preferred browser app so that you’ll know if you now have wireless Internet access.

Third solution: Forget and set up your wireless network again.

Sometimes, your wireless network would crash due to software errors, network conflicts, or bugs. If this happens, your wireless network may not be able work unless you give it a clean fresh start. This is where you need to forget your wireless network on your network settings. It works like connecting your device to the wireless network for the first time. Here’s how to forget a wireless network on your ViVo V7:

  1. Go to Settings-> Wi-Fi menu.
  2. Tap on Wi-Fi to view a list of available Wi-Fi networks on your device.
  3. Tap to select your Wi-Fi network.
  4. Tap to select the option to Forget Network. If you don’t see this option, try to do a long press on the network you want to forget.
  5. Wait until the network has been forgotten then reboot your phone.
  6. After the reboot, go back to Tap Settings from the Main screen.
  7. Tap to open Backup and Reset folder.
  8. Select the option to Erase all data and Reset Phone.
  9. If you want to erase all data on the internal storage, mark the checkbox on Reset Phone.
  10. Tap Erase everything to confirm.
  11. When your Wi-Fi network has been forgotten, restart your device then go back to Settings-> Wi-Fi menu.
  12. Then wait until your wireless network shows up in the list.
  13. Tap on your Wi-Fi network name to join or connect.
  14. If prompted, enter the network password.

Wait until you’re connected then try to do some test browsing to see if you now have Internet access.

Fourth solution: Reset your network settings.

A network settings reset is often necessary when network connectivity issues persist on your device after performing prior solutions. This can help eliminate any erratic settings or conflicting network configurations that might have halted Internet access on your phone. But before you move on, be sure to take note of your wireless network and password as you will need this information when you set up your wireless network again later on. Here’s how it’s done:

  1. Go to Settings.
  2. Then go to Connections and tap More networks.
  3. Tap Mobile Network then APN (Access Point Name).
  4. Then tap Clear Proxy option or Reset to Default. In later Android versions, these things are done by selecting the Reset All Network Settings option.

Fifth solution: Reset your ViVo V7 to factory defaults.

Your last option to consider if all else failed to fix the problem and that your ViVo V7 is still unable to connect to wireless Internet, is a factory reset or full system reset on your phone. The problem is more likely too complicated to be dealt with by the standard resolution procedures.

You can do a factory reset through your ViVo V7 settings menu with these steps:

  1. Tap Settings from the Main screen.
  2. Tap to open Backup and Reset folder.
  3. Select the option to Erase all data and Reset Phone.
  4. If you want to erase all data on the internal storage, mark the checkbox on Reset Phone.
  5. Tap Erase everything to confirm.

Reboot your phone after the factory reset then proceed with the initial setup.

Escalate Wi-Fi connectivity issues on your ViVo V7

Contact your Internet service provider you still cannot connect to the Internet through Wi-Fi on your ViVo V7, even after exhausting all means possible to resolve the underlying cause. It’s possible that the problem is attributed to some technical difficulties on your network provider’s end. But if the problem started to after installing a new firmware update on your ViVo V7, contact ViVo customer care to escalate the matter so that they can tag it among other post-update issues that need to be addressed in the next software update rollout.

Meanwhile, if you suspect that a hardware damage has caused the Wi-Fi connection problem to occur on your ViVo V7 in the first place, you may then opt to try any of the aforementioned procedures or take your phone straight to a service center and have it diagnosed by an Android technician.

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