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Why does Facebook app keep crashing on my HTC U11 and how to fix it? [Troubleshooting Guide]

Is Facebook not working as intended on your HTC U11? If that is so, then this post might be able to help you. Read on to find out what triggers the Facebook app to become erratic and unstable on your HTC phone and attempt to fix it using any of the highlighted solutions below.

Problems with mobile apps like Facebook can occur at any time regardless of how robust an app could be. Many factors can trigger a third-party or stock app to become unstable and go rogue. Among the common culprits would include buggy updates from Facebook or Google.

Even the latest firmware version of Android can inflict the same trouble not only to Facebook app but also to other apps on any Android device. Memory issues on the device can also trigger apps like Facebook to misbehave. In this case, the internal memory storage of your phone might be critically low and is therefore no longer able to carry out more processes as it should. Needless to say, freeing up space on your device internal storage would be the key to fixing the issue. Generally, the problem is attributed to the software and therefore, it is possible for end-users to fix it.

But before we go to our troubleshooting, if you happen to be looking for a solution to a different problem, then I suggest you visit our HTC U11 troubleshooting page for we may have already addressed concerns that are similar with yours. Feel free to use our solutions and workarounds. If they don’t work and you need further assistance, you can always contact us by completing our Android issues questionnaire and hitting submit.

How to fix Facebook app that keeps crashing on your HTC U11?

Highlighted below are standard solutions and recommended workarounds that helped other Android phone users deal with various issues with the Facebook app including random and frequent crashes, loading errors, and the like. There’s actually no definite solution here unless the underlying cause is identified in the first place. That said, try to determine the root-cause of the problem beforehand. Thinking of what has happened before Facebook started to crash can help you get started. For example, did it happen after making some changes to your phone settings? Or did it occur after installing a new app or update? Doing so can help you save time and effort in troubleshooting as you can immediately work on the main error. Otherwise, you will have to keep trying until you finally obtain the ultimate solution. Be sure to test Facebook after completing each procedures so that you’ll know if it’s fixed or not. You may start to troubleshoot whenever you’re all set.

Quit the app and restart your phone.

For first and random instances of Facebook crashing, quitting the app and restarting the phone will likely fix the problem. In this case, it may be just another random glitch transpiring on the Facebook app, which can be dealt with be a restart.

A simple yet most effective way of quitting running apps like Facebook on your HTC U11 is by closing them from the Recent apps menu. Here’s how it’s done:

  1. Press the Recent Apps button.
  2. Then flip through the cards (apps previews) to find Facebook app.
  3. Swipe the Facebook app preview left or right to close it.
  4. Or you can just close all running apps at once by tapping on Clear All or X.

When you’re done closing the apps, perform a soft reset or simply restart your phone by pressing the Power button and then tap on Restart option. In the case where your phone is unresponsive as Facebook app crashes and gets stuck, you can do a forced restart instead. To force your HTC U11 to restart, press and hold the Power and Volume Down buttons simultaneously for a few seconds and then release both buttons when your phone vibrates.

Wait until your phone boots up completely then try to launch the Facebook app again to see if the problem if fixed.

Rebooting the phone (soft reset) can also help clear up some space of the internal memory for better, faster and more stable performance.

Clear cache and data on your Facebook app.

Piled cache and data on Facebook app can also trigger similar issues to occur at any time especially when any of the cached files gets corrupted. This is why it’s recommended to clear up cache and data on your device from time to time. If you haven’t already, then do so with these steps:

  1. Go to Settings.
  2. Tap Apps or App Manager.
  3. Scroll to and then tap to select Facebook app.
  4. Tap Clear data or Storage.
  5. Then tap Clear data.
  6. Finally, tap OK to confirm action.

Clearing the data of your Facebook app will delete any settings, saved information, apps configurations and your login details of the app. Be sure to note them before you hit the Clear data button. After clearing the app’s data, restart your phone then relaunch Facebook.

Update Facebook app to the latest version available

Facebook receives periodic updates that contain new features, software enhancements as well as bug fixes. If you haven’t configured your device to automatically install apps updates, then most likely your Facebook app is outdated and therefore requires an update. To manually install updates on Facebook on your HTC U11, follow these steps:

  1. Open the Play Store app on your phone.
  2. Tap the Menu icon (three horizontal lines).
  3. Tap My apps or My apps & games.
  4. Go to the Installed tab. You will find available updates for installed apps in this section.
  5. Tap Update all to update all installed apps on your phone including Facebook.
  6. Or, you may also opt to update specific apps individually by tapping on the app and then select Update.

Aside from Facebook updates, installing the latest software update for your HTC U11 can also help fix the problem especially if it’s triggered by some bugs. Software updates not only contain new features and system enhancements but also have fix patches to address existing bugs affecting the phone’s system functions.

To check for available software updates on your HTC U11, go to Settings-> About-> Software updates-> Check now. You will see an update notification if a new software version is available for your phone.

Before you download and install the update file, backup your phone data for safekeeping. Then follow the onscreen instructions to proceed with the update download and installation procedures.

Uninstall and reinstall Facebook on your HTC U11.

Uninstalling and reinstalling the app would be your next option if the problem persists after performing all prior methods. If your Facebook app is not pre-installed or it’s downloaded or update from the Google Play Store app, then you can remove and reinstall the app with these steps:

  1. Go to Settings.
  2. Tap Apps or App Manager.
  3. Tap to select Facebook app.
  4. Tap Uninstall. If your Facebook app comes preinstalled on your device, tap Uninstall updates instead.
  5. Select OK to confirm action.
  6. After the removing the app, restart your phone then reinstall the app or update again through the Google Play Store app.

See if that fixes your Facebook app afterwards.

Wipe cache partition on your HTC U11.

Sometimes, the problem is not just isolated to the Facebook app but also with the phone system. It’s possible that your device itself is not working correctly and so as your apps. In this case, wiping the cache partition on your HTC U11 will likely fix the problem. As the name implies, the process will clear the cache files not just from the Facebook app but rather from the phone storage. Unlike a master reset, wiping the cache partition does not delete your personal data for as long as it’s done correctly. And here’s how you do it:

  1. Turn off your phone.
  2. With your device powered off, press and hold the Volume Down key.
  3. Then press the Power key until the phone vibrates.
  4. Quickly release the Power key when the phone vibrates but keep holding the Volume Down key.
  5. When the black screen with red and blue lines of text appears, release the Volume Down key.
  6. Press the Volume Down key repeatedly until the Reboot to bootloader option is highlighted.
  7. Then press the Power key to confirm selection.
  8. You will then see a white screen with colored text on your phone display.
  9. Press the Volume Down key repeatedly until the Boot to Recovery Mode option is highlighted.
  10. Then press the Power key to confirm selection.
  11. Press and hold on the Power key, then press and release the Volume Up key.
  12. Release the Power key.
  13. Then press the Volume Down key repeatedly until the Wipe Cache Partition option is highlighted.
  14. Press the Power key to confirm selection and then press the Volume Down key to select Yes.
  15. Once the wipe cache partition is complete, the Reboot system now option is highlighted. Press the Power key again to reboot your phone.

After the reboot, try to launch Facebook and see if it’s already working properly on your device.

Reset your HTC U11 to factory defaults.

A factory reset can be considered as the last resort, if the prior methods failed to fix the problem and not using Facebook isn’t an option for you. But you have to note though that all your personal information and critical data will be erased in the process as your device is restored to its factory defaults. Having said that, performing a factory reset can be a tedious process. If that’s fine with you then you may go ahead and backup your phone data and reset your HTC U11 to its initial state. To do so, follow these steps:

  1. Tap the Apps icon from the Home screen.
  2. Go to Settings.
  3. Tap Backup & Reset.
  4. Be sure to remove the check from the Erase SD card option to avoid deleting media and other data from your SD card.
  5. Tap Reset phone.
  6. Then tap OK to confirm.

On the other hand, if you can live without having to use Facebook on your phone, then you can just remove the app instead and replace it with some other stable social media apps available.

Other Suggestions for you to consider

  • Disable Android System WebView update. Android System Webview is a Chrome-powered system component that allows Android apps to show web contents. It grants third-party apps permission to show content in an in-app browser or in-app screen that pulls information from the web. While it’s regarded as an important service as it allows Google to push security fixes and other enhancements without having to push an entire system update, it sometimes cause major issues on a number of Android devices. To ensure that an Android System Webview update isn’t causing you this problem, you can try to disable it temporarily or uninstall the most recent Webview update on your HTC U11.
    • To do so, head over to your phone Settings-> Applications Manager-> Android System Webview, then tap on Uninstall Updates. Restart your phone after making any changes, then try to launch Facebook app and see if it’s already working good and stable.
  • Undo the latest Facebook Update. If the Facebook app started to misbehave after installing the latest update, then it’s likely the root-cause of the problem. In this case, you may attempt to downgrade Facebook or undo the latest update. For as long as you know that exact .apk file of your previous Facebook version, you can undo it by uninstalling the recently updated app and then search for the Facebook .apk file (including the version number with name of the app) in Google. You have to be careful though when selecting the right .apk file as your device could be at risk to various types of malware.
  • Contact Facebook Support. You may also try to reach the Facebook Support team to escalate the problem for further troubleshooting assistance and other options. If you couldn’t get it done with your mobile Facebook app, then you can use the web-based Facebook version on your computer to get support instead.

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