The #Samsung #Galaxy #S7Edge is one of the two flagship models that Samsung released in 2016 that has become quite popular among consumers. This phone excels in almost all areas due to its powerful hardware architecture as well as its great features. Some of the features of this phone include its 5.5 inch curved Super AMOLED display, Snapdragon 820 processor combined with 4GB of RAM, a 12MP dual pixel camera, and a large 3600 battery just to name a few. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S7 Edge screen is unresponsive issue & other related problems.
If you own a Samsung Galaxy S7 Edge or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S7 Edge Screen Is Unresponsive
Problem: I am having the worst time with my Samsung Galaxy S7 Edge. I’m not sure what happened, but all of a sudden yesterday, I was unable to input my password. For the first time, I have to use two fingers instead of one to unlock the screen. The phone will restart (using the Power button and volume button trick), but I cannot enter my password (my phone used my fingerprint to unlock). I’ve tried repeatedly to enter my password, but the keyboard doesn’t function properly. I have to tap the “Shift” button twice to capitalize letters. Then, I have to tap letters and numbers twice for them to show up in the textbox. By the time I try to type everything in, the screen shuts down. It’s just a mess, and nothing on your forum has helped.
Solution: Does your phone have a screen protector installed? If it does then it might be interfering with the screen sensitivity. Try removing the screen protector then check if the issue still occurs.
In case your phone does not have a screen protector installed or if the issue still occurs even with the screen protector removed then you should proceed with the troubleshooting steps listed below.
- Start the phone in Safe Mode. Check if the issue occurs in this mode. If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
- Try wiping the cache partition of the phone from the recovery mode.
- Backup your phone data then do a factory reset.
If the above steps fails to fix the problem then you will have to bring the phone to a service center and have it checked as this could already be caused by a faulty hardware component.
S7 Edge Black Screen with Blue LED Light
Problem: Hi, I was on my phone watching youtube. The phone froze and made a loud buzzing noise. I tried resetting it and it reseted it and it came to the samsung screen then after a while it went black. It currently showing a blue light to a aqua sort of light. I tried resetting it but it doesn’t work or any other reset whatsoever. Can you help me?
Solution: What you will want to do first in this case is to make sure that the battery of the phone has sufficient charge by following the steps listed below.
- Clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in this port.
- Charge the phone for at least 20 minutes using a wall charger.
- If the issue persists then try charging the phone using a different charging cord and wall charger. You should also check if the phone can charge from a computer USB port.
- Turn on the phone by pressing and holding both power and volume down buttons for at least 10 seconds.
If the above steps fails to fix the problem then you should try starting the phone in recovery mode. If the display works in this mode then proceed with a factory reset. Take note that the reset will erase your phone data.
Should the above steps fail to fix the problem then you will have to bring the phone to a service center and have it checked.
S7 Edge Randomly Attaches Photos To Text Messages
Problem: I am having two problems with sms messaging. 1. Randomly, when I send or receive text or pictures, my sms will pull photos from a year or more ago that are no longer even in my phone and attach it to my message. It does not show up on the other persons phone, only mine. 2. My sms is no longer notifying me of messages. The sound and vibration are on in notification settings as well as in my system settings. How do I fix these?
Solution: The first thing that you should do in this particular case is to clear the cache and data of the text messaging app from the application manager. Once this is done try checking if the issue still occurs. If it does then proceed with the additional troubleshooting steps listed below.
- Start the phone in Safe Mode. Does the issue occur in this mode? If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
- Backup your phone data then do a factory reset.
S7 Edge Stuck In Boot Logo After Flashing Firmware
Problem: I have a problem with my galaxy s7 edge, I wanted to update to android 7, I followed a video on youtube. Use odin and a firmware install it, as odin the installation was satisfactory, but now my phone does not pass the logo does not restart or pay only stays at this point. Only use the option “AP” in odin to update the device I already try with the key combinations to enter the rest master or download mode but it just restarts back to the logo I do not know what to do. The PC does not detect it connected, nor with odin, nor with smart switch nor kies. What can I do I understand that it is a bootloop but how do I get it out of there if the key combinations do not work or the PC detects I’m thinking that part of the samsung software are deleted. Help me please
Solution: The first thing that you need to do is to make sure that the phone is detected by your computer. For this you need to perform the following steps.
- Clean the charging port of the phone using a can of compressed air.
- Try connecting the phone to the computer using a different charging cord.
- Try connecting the phone to a different USB port of the computer.
- Try connecting the phone to a different computer.
Once the phone is detected by the computer you should flash it again using its updated stock firmware file. Make sure to remove the microSD card of the phone before flashing it. You can download the firmware file from the Sammobile website which is also where you can get the instructions on how to flash your phone.
In case the above steps fails to fix the problem then you will have to bring the phone to a service center and have it checked as this could already be caused by a faulty hardware component.
S7 Edge Randomly Restarts
Problem: I cannot- for the life of me- get my phone working. Here’s how the problem started. I’m not sure exactly when this started happening, i think it was either after an update or after i cleared my cache partition, but my phone started doing this thing where it would randomly restart. It would either do it once or do it repeatedly with random intervals. (usually around 2-3 mins). This would happen on random days at random times until one day it got stuck in a bootloop. The bootloop wasn’t too bad, I could still access android recovery mode and download mode. After trying to wipe the cache partition again but having it crash in the middle of doing it every time I tried, I decided i would try factory resetting it from android recovery mode. With my luck, It stopped letting me into recovery mode. all i could do was stare at the logo or access download mode. After doing some research i learned that i could reinstall the software by downloading the needed files from sammobile and using odin to install. Of course, the servers were down, and they will continue to be for the next few days. Today, my phone decided to complete the booting process for once. I turned it on and used it for about a minute before- you guessed it- it restarted. And again. And again… then it got stuck in a bootloop. I could, however, access android recovery mode. I decided i would take this opportunity and factory reset it once in for all. Guess what, It while doing the wiping cache part of the process, then it rebooted, made it to the second stage, crashed during the second stage, and now its stuck on the first stage with a blue led light and no access to anything but custom os download mode.
Solution: Try connecting the phone to its charger then let it charge first for 20 minutes. If you have a microSD card installed in the phone then remove it first. With the phone still connected to the charger restart the device in recovery mode then do a factory reset.
If this fails to fix the problem then this is most likely caused by a faulty hardware component. You will need to bring the phone to a service center and have it checked.
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