The #Samsung #Galaxy #S6 has had several software updates ever since it was first released in 2015. The phone was first running on Android Lollipop and now is updated to Android Nougat with a planned upgrade to Android Oreo. These updates introduces several improvements to the phone software as well as make it a more secure device. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 calls go directly to voicemail after software update issue & other related problems.
If you own a Samsung Galaxy S6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S6 Calls Go Directly To Voicemail After Software Update
Problem: After an automatic software update, happens that when I’m calling, I have the line after 45 sec ! And worst, all the incoming call go directly in voicemail and the phone doesn’t ring at all . I don’t know what to do… I already did a hard reset, but nothing. I also try to go back to previous software, but doesn’t work.. please what can I do? Ps. I’m Italian, if I use the phone in Italy, this doesn’t happen, but in America is like useless my phone. Thanks for any help.
Solution: If the issue does not occur in Italy but does so in America then you might have a problem with the roaming service of your account. I recommend that you contact your carrier regarding this matter.
S6 Stopped Charging
Problem: Hello, my samsung galaxy s6 has stopped charging. I have three different plugs and leads which work on other devices. It hasn’t got wet. Unfortunately I am on holiday in France for the next week and do not have a wireless charging pad or access to a PC here, though I do have a tablet. There is 40% charge left but it is draining very quickly so it is currently turned off. I would be extremely grateful if you could offer a solution!
Related Problem: Hello. My S6 has suddenly and spontaneously stopped charging through its micro USB port. Wireless works fine but takes a long time. Gets warm. I plugged it into a new factory charger and it didn’t work either. It seems to have happened just after the new software update. Verizon’s tech support had nothing and no new known-problem notes. Any help is welcome! Thanks!
Solution: The first thing that you need to do in this case is to clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in this port. Once this is done check if the phone charges. If it doesn’t then you need to perform the additional steps listed below.
- Try using a different charging cord and wall charger.
- Try charging the phone from a computer USB port.
In case the above steps fails to fix the problem then this might already be a hardware related issue in which case you will need to bring the phone to a service center and have it checked.
S6 Keeps Rebooting When Connected To Wi-Fi
Problem: Hello. For 3 days now my phone when connected to the wifi at home keeps rebooting nonstop. It works fine when I disconnect it from the wifi. No-one else in the house owns a Samsung and their phones work fine connected to the wifi. I have restarted the home wifi but the problem continues. Please help me.
Solution: You should try forgetting the Wi-Fi connection from your phone then connect to it again. If the problem persists after this then this is most likely caused by a glitch in the recent update that the phone got. To fix this issue you will need to backup your phone data then do a factory reset.
S6 Randomly Turns Off
Problem: Samsung Gs6 Verizon. Hardware Version G920V.07 My problem is related to the most recent update, but not exclusively the issue. The update seems to have made my issue MUCH worse. Problem: 1. the phone would turn itself off with no reason. This happened very infrequently, was a MAJOR problem following the recent update, until I was able to get it to charge enough (don’t know how) for a factory reset. 2. The phone would not charge, or recognize any variety of chargers, cables, usb ports, etc. This happened only a few times before the update and now seems to be happening more frequently. Restarting phone has, but doesn’t always fix.
Solution: The best thing that you can do right now is to check first if the problem is caused by a software glitch. If you are able to backup your phone data then do so. Once this is done perform a factory reset. It’s best if the reset is done from the recovery mode. As soon as the reset is complete do not install any apps in your phone yet. Try checking first if the phone still restarts. You should also check if the charging issue is fixed. If necessary clean the charging port of the phone first using a can of compressed air making sure that any dirt or debris stuck in it is removed.
If the above steps fails to fix the problem then this could already be caused by a hardware component that is failing to work properly. The best thing to do right now is to bring the phone to a service center and have it checked.
S6 Not Turning On After Getting Wet
Problem: My Galaxy S6 my husband got me 3 weeks ago fell when I was trying my stubborn niece from drowning in the beach. The beach water splashed on it. It has since then not turning on. The green indicator light was on for more than 5 hours before it went off. When I tried to charge it started blinking (green light) and remove immediately cos I don’t know if I am doing more damage. Pls what can I do? Is it safe to charge? The indicator when plugged isn’t showing red or orange but green and it’s blinking. I have tried all the steps in troubleshooting link and it still not turning on. I haven’t even told my hubby yet cos I don’t know how he will feel. I will appreciate a quick response. Thanks you.
Solution: Since the phone got wet the first thing that you will need to do is to make sure that it is dry. Turn off the phone then place it in a bag of rice for at least 48 hours. The rice will absorb the moisture inside the phone. Once this is done check if the phone will turn on. If it doesn’t then the device has most likely been water damaged. The best thing to do in this scenario is to bring the phone to a service center and have it checked.
S6 Is Overheating
Problem: Hi there. I need help please. My Samsung S6 has been overheating…device says cannot open apps as device overheating and when its cooled down all apps will open successfully. However, now my battery has no charge left and it cannot charge when plugged in. A lightning bolt appeared a few times and battery drained so fast. Now no charge is left and I am at a complete loss. Please help. Thank you in advance.
Solution: It’s very likely that the problem is caused by a faulty battery. To troubleshoot this issue try cleaning the charging port of the phone first using a can of compressed air making sure that any dirt or debris stuck in it is removed. Once this is done try charging the phone for at least 20 minutes using its wall charger. If the phone does not charge then try using a different charging cord and wall charger. You should also try charging the phone from a computer USB port.
If the issue persists then this is most likely caused by a faulty battery already. I suggest that you have this battery checked and possibly replaced at a service center.
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