The #Samsung #Galaxy #J5 is one of the budget smartphones available in the market that is popular among consumers are looking for a good performing device that does not cost a lot. The 2017 variant of this model has a 5.2 inch 2.5D display on an aluminum unibody. The phone also uses an octa core processor with 2GB of RAM allowing the device to perform any task smoothly. There’s also a 13MP F1.7 camera which allows for great photos even in low light conditions. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J5 keeps on rebooting issue & other related problems.
If you own a Samsung Galaxy J5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
J5 Keeps On Rebooting
Problem: Hi, my phone ran out of battery last night so I plugged it in to charge and it vibrated as normal and then the Samsung sign came up and then the home screen and then 5 seconds later it returned to the Samsung screen and then the home screen but again 5 seconds later it went back to the Samsung sign. I removed the battery but the problem persisted. I left it to charge for an hour, then removed the battery again but the problem is continuing. I have tried your suggestion of starting it in safe mode but it continues rebooting after 5 seconds so can’t see if it is a problem. I also tried a cache wipe thing but again the problem still continues. I can’t do a factory reset as the phone doesn’t stay on long enough for me to get to the right button to press. Any thoughts?? I have had this phone for a year and it has never ever had a problem.
Solution: The best thing that you can do right now is to start the phone in recovery mode then from here do a factory reset. Take note that the reset will erase your phone data. If this fails to fix the problem then this could already be caused by a hardware component that is failing to work properly. You will need to bring the phone to a service center and have it checked if this is the case.
J5 Stops Charging
Problem: Hello. I have recently noticed that my Samsung Galaxy J5 (2017), while put to charge, after a while (don’t know how much) stops charging. To be very precise : I had 7% battery left and I put it to charge overnight. In the morning, the battery was at 77% and was not charging while the charger was connected. Indeed, I am not using its own charger, but I am using the exact same one I have from my previous Samsung Galaxy J5 (2014).
Solution: You will need to eliminate several factors that can be causing this particular problem. First, clean the charging port of the phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed as it could interfere with the charging process. In case the issue persists then try using a different charging cord and wall charger. There’s also a possibility that a software glitch is causing this problem. To check if this is the case you should backup your phone data then do a factory reset. Once the reset is complete do not install any apps in your phone yet. Try checking first if the issue still occurs. You should consider replacing the battery of your phone if it does.
J5 Only Charges When Off
Problem: I purchased a Samsung Galaxy J5 several weeks ago (2017) and it has been working fine. However, charging has always been a problem. Luckily, I have found a consistent way to insure it charges every day. What works for me is as follows:
1) Unplug the J5 from the charger.
2) Power the J5 off.
3) Plug the charger into the wall, then plug the charger into the bottom of the J5.
4) In a few seconds, an outline of a large battery icon will appear.
5) A few seconds later, the inside of the large battery icon will indicate charging.
The only thing I can figure, is that the OS can detect that the cable is plugged in. If the phone is off, it jumps to the code that performs the charging, when the cabling is inserted. If the phone is on, (asleep or awake), the code has a bug. Anyone?
Solution: Try using a different charging cord and wall charger when charging the phone. This way you can check if the issue is caused by a faulty charger. In case the problem persists then proceed with checking if this is caused by a software glitch by doing a factory reset. Make sure to backup your phone data before doing the reset.
If the issue persists then the problem is most likely caused by a faulty power IC. The best thing to do right now is to bring the phone to a service center and have it checked.
J5 Not Responding
Problem: Happened with sons phone, then 4 months later my phone. Both times, phone was plugged in charging. When it was unplugged, the red charging indicator light remained on and the phone would not respond. Try to troubleshoot and nothing happened. Wondering if there has ever been a problem with this particular phone. Neither of them are even 2 years old, and still have to finish paying on them.
Solution: If the phone does not respond and the charging indicator is on even if the phone is not connected to its charger then this is very likely a hardware related problem already. To troubleshoot this issue perform the troubleshooting steps listed below.
- Clean the charging port of the phone using a can of compressed air.
- Start the phone in recovery mode then do a factory reset from here. Take note that this will erase your phone data.
If the above steps fails to fix the problem then this could be caused by a faulty hardware component of the phone in which case you will need to bring it to a service center and have it checked.
J5 Will Not Turn On
Problem: My sons galaxy J5 will not turn on no matter what we do, I have tried all of the resets with volume home and power buttons, but nothing. This battery has charge and the charging light comes on when plugged in. It seems to me as though it is completely dead. Just seems strange as nothing happened to the phone, it just died. Any help would be appreciated.
Solution: Try pressing and holding both power and volume down buttons for at least 10 seconds. Your phone should restart after this.
If your phone battery can be removed then take the battery out then press and hold the power button for at least a minute. Reinsert the battery after this then turn on the phone.
If you still experience the same issue then it’s likely that this is caused by a faulty hardware component. You need to have this checked at a service center.
J5 Battery Drains Fast
Problem: I own a Samsung J5 which is 1 year and 8 months old. Lately my battery started draining very fast so I bought a new one from a certified Samsung seller but now the new battery drains even faster than the old one. I was advised by the seller to charge the battery when it reaches the critical level (15%) and not let the battery drain completely. Can the battery be faulty or am I doing something wrong? Thanks in advance
Solution: I recommend that you backup your phone data then do a factory reset. Once the reset is complete do not install any apps in your phone yet. Try to check first if the issue still occurs. If it does then it’s either the new battery is faulty or there’s a component inside the phone that is failing to work. If this is the case then you will need to bring this to a service center and have it checked.
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