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Samsung Galaxy J3 Freezes When Watching YouTube Issue & Other Related Problems

There are a lot of phone models available in the market catering to the budget smartphone category  that consumers will usually have a hard time choosing the best phone in this segment. You can however never go wrong with the #Samsung #Galaxy #J3 as it has been designed to provide a smooth user experience. There are several variants of this phone the latest being the 2017 version which has  5 inch screen on an aluminum body. It has decent hardware specs consisting of a quad core processor with 2GB of RAM, a 13MP camera, and a 2400mAh battery. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J3 freezes when watching YouTube issue & other related problems.

If you own a Samsung Galaxy J3 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

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J3 Freezes When Watching YouTube

Problem: I was watching youtube and the screen froze. I tried to push home button didn’t work. So I tried the home button didn’t work. So I pulled the battery waited 10 seconds. I put the battery back in didn’t turn on I put in the charger didn’t show charging screen. Then I tried turning it on with charger it didn’t turn on. So then I unplugged the charger and tried to turn it on. It worked but once it got the boot up 5 mins later the screen went black and refuses to charge or turn on. The screen doesn’t even light up.

Solution: This appears to be a hardware related problem already. To check if the problem is caused by other factors try to perform the troubleshooting steps listed below.

  • Clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in this port.
  • Charge the phone for at least 20 minutes using its wall charger.
  • If the phone does not charge then try using a different charging cord. You should also try charging the phone from a computer USB port.
  • If the phone does not turn on then try replacing the battery with a new one.

If the above steps fails to fix the problem then this is most likely caused by a hardware component that is failing to work properly. The best thing to do right now is to bring the phone to a service center and have it checked.

J3 Not Sending Text Messages

Problem: Galaxy J3 not sending text messages. If you select from the contacts list, name of contact appears above the contacts field, with a little white thing with a red minus sign on it. This can be avoided by manually inputting the recipients’ number. Seems to be a bit of a backwards step. Any comments before I throw the ‘phone away and buy some pigeons? I’ve restarted the ‘phone and also done a soft reboot. No good. Any ideas?

Solution: The first thing that you need to do in this particular case is to confirm with your carrier if your account is able to send text messages. Once you have made sure that you are able to send text messages then the next step is to check if your phone is using the correct message center number. This is a unique routing number for every carrier which you can check by following the steps listed below.

  • From the Home screen, tap Messaging.
  • Tap the  Menu Key Menu key. Then, tap Settings.
  • Locate Message centre. Directly beneath it should be the message centre phone number of your network operator.
  • If the number on your phone is different, or missing, tap Message centre, enter your network operator’s message centre number and then tap OK.

J3 Software Updates When On Different Carrier

Problem: Have J3 Prime from metro pCS operating on ATT. I am getting software notifications from Metro but have not installed for fear of creating incompatibility. Should I install the Metro PCS software updates even though I am on the ATT network? Thanks

Solution: It’s always a good idea to get the latest software updates on your device. Although your phone is currently being used on a different network it is still a GSM network which means that any new update introduced to the phone will be compatible with your current carrier.

J3 Stopped Working

Problem: I have an unlocked samsung galaxy J3 with a net10 sim card. When I got it, everything was fine but the next day it stopped working. No messages, internet, texting, anything. I couldn’t access my data or wifi. I got it working to where I can use my data, but it still won’t connect to wifi. And now I can’t receive picture messages or group messages. I just get a “downloading” message and then a “couldn’t download ” message. Which is very annoying when everyone wants to group message and I can’t get it.

Solution: The best thing that you can do right now is to backup your phone data then do a factory reset from the recovery mode. Once this is done do not install any apps in your phone yet. Try checking first if the phone has the correct APN settings.

Net10 For AT&T

  • Name: net10
  • APN: tfdata
  • MMSC: http://mms-tf.net
  • MMS proxy: mms3.tracfone.com
  • MMS port: 80

Net10 for T-Mobile

  • Name: net10
  • APN: wap.tracfone
  • MMSC: http://mms.tracfone.com
  • MMS proxy: Leave in blank
  • MMS port: 8080

J3 Transferring Data From Water Damaged Phone

Problem: Hi I had a Samsung Galaxy J3, I’m not too sure what software upgrade I had last to know which Android operating system I was up to. Unfortunately due to a severe clumsy moment I dropped it when getting out of the bath, stupid I know but I was using it to listen to music and trying to change the track while getting out. Anyway I dried it off pretty quickly but started to have some dead spots on my screen, told my husband who took a look, opened it up to try and fix it but ended up killing it completely. So I’ve brought a new phone but now I want to try and move the game data I had on my old phone to my new one so I don’t have to start all over again after having put in so much time on them. However when I plug my old J3 into my laptop to do this it fails to recognize anything on it. This has happened before and it was because I hadn’t unlocked the screen on it, I know the phone is turned on because the charging light still lights up when it is plugged into my laptop but I am unable to get any other reaction from it to be able to unlock the screen so that my laptop can recognize it and allow me to do the data transfer. Can you suggest anything that might help me get my laptop to recognize the phone, I’ve been playing these games for nearly 7 years and progressed massively on them, as well as been through previous phone upgrades with no problems on transferring them, it would be a huge shame to lose it all now. Any help or suggestions would be greatly appreciated

Solution: To be able to access the data on the phone you will need to make sure that it turns on. The best way to do this on a water damaged phone is to place the device in a bag of rice for at least 48 hours. Make sure to take out the SIM and remove the battery ( for variants with the removable battery) before doing this. Once this is done try checking if the phone can turn on.

If it the issue persists then you should bring the device to a service center and have it checked. There might be a component damaged that when replaced will allow you to turn on the phone and retrieve your game data.

J3 Screen Stops Responding

Problem: My phone is on, with enough battery but suddenly while i was using it the screen stopped responding and turned black and after i couldn’t turn it on or use the screen. THere is a blue light blinking but nothing else seems to work, like holding down the power button and holding down the home and power button, because nothing appears on my phone screen

Solution: If your phone has a removable battery then I suggest that you remove the battery first then press and hold the power button or at least a minute. This will discharge the phone circuit and clear its RAM. Once this is done reinsert the battery then turn on the phone.

In case your phone has a non-removable battery then just press and hold the power and volume down buttons for at least 10 seconds.

If the issue persists then try starting the phone in recovery mode then do a factory reset from here. Take note that the reset will erase your phone data.

If the above steps fails to fix the problem then you will need to bring the phone to a service center and have it checked.

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