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How to fix your Samsung Galaxy S8 that won’t turn on [Troubleshooting Guide]

It’s really frustrating if the brand new #Samsung Galaxy #S8 you just bought won’t turn on out of the box. Some of our readers contacted us about this problem and while it may seem like a serious problem, there’s always a possibility it’s just something you can fix. After all, this isn’t the first time we’ve seen this problem. In fact, when Galaxy S7 (and S7 Edge) was released last year, we also received similar complaints from some of our readers.

In this post, I will walk you through in doing some safe troubleshooting procedures you can do prior to bringing the phone back to the store and having it replaced should it still fail to turn on. Don’t worry, we don’t suggest things that can potentially mess the phone up; we simply want you to try to do things that might help turn the phone on normally.

But before anything else, if you’re currently experiencing different issues with your phone, then I suggest you visit our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support to our readers who own this device. We understand your phone is still brand new and it should work perfectly without a hitch but not even Samsung can guarantee there won’t be any problems. What we do here is provide help to our readers the best we can so if we haven’t published posts about your concern, feel free to contact us by filling up our Android issues questionnaire.

Troubleshooting Samsung Galaxy S8 that won’t turn on

The purpose of this troubleshooting guide is for us to know right away if your new Galaxy S8 device is still capable of turning on and functioning normally. Usually, stores have a 7-day grace period to replace defective without no questions ask that’s why we need to make sure right away that your phone is good.

Normally, manufacturers lightly charge the battery of new devices so they can immediately be setup out of the box but there are always cases wherein you really have to charge the phone before you can use it. We’ve already encountered situations before wherein the phone, during its first boot, crashed and could no longer continue turning on. It’s a firmware issue and it can be fixed easily. So, in this guide, we will try to rule out one possibility after another so that we will know if there’s something we can do about the phone or you really have to bring it back and have it replaced.

Go through the steps below to learn how to troubleshoot your brand new Samsung Galaxy S8 that’s not turning on…

Step 1: Do the forced reboot / soft reset procedure

This must be the first thing you should do; it’s easy and safe. This will rule out the possibility that the phone’s firmware crashed or the problem was caused by any minor system-related issues. It’s equivalent to the battery pull procedure that we often did to phones with removable battery. The Galaxy S8 doesn’t have a user-removable battery so Samsung deviced a combo to do the simulated battery disconnect.

To do this, press and hold both the Volume Down and Power keys together for 7 to 10 seconds. Assuming the problem was indeed just a minor firmware issue, the device should start up normally. Of course, continue your observation until you’re satisfied the phone is working perfectly because if you encounter hiccups even after the phone turned on, do not hesitate to have the phone replaced. You don’t want to deal with any sort of problems with a brand new, premium smartphone.

Step 2: Charge the phone to know if it responds when plugged in

Now, let’s rule out the possibility that the battery hasn’t been charged a bit before packing by charging the phone. Use the original charge that came with the main unit. Leave the phone plugged in for at least five minutes and then check if the charging icon shows on the screen and that the LED indicator at the top of the display lights up. If both charging signs show, then attempt to turn the phone on after  a few minutes of charging. It should turn on normally.

However, if none of those signs show, it means the phone isn’t charging. At this point, don’t do anything anymore, except bring the phone back to the store and have it replaced. A brand new (and very expensive) phone should turn on and charge out of the box. If it doesn’t, it’s defective.

In the event that the phone shows those charging signs and you can actually see the battery indicator going up in percentage and the phone still refuses to turn on, you may proceed with the next steps.

Step 3: Attempt to boot your Samsung Galaxy S8 in Safe mode

All we have to do is bring the phone to life so you can use it and while we don’t know for sure what’s preventing it from turning, we need to try to do things that may help it boot up. So, in this step, try to see if it can boot up in safe mode by following these steps:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

If the phone still won’t boot up in this mode, then move on to the next step.

Step 4: Try to boot your phone in Recovery mode

It is useless to wipe the cache partition or reset a brand new phone but what we want you to do is to try to see if the phone can power up its hardware and successfully boot in one of the modes. If successful, then we know that the phone’s hardware is fine. However, if it also won’t boot in recovery mode, then it’s safe to assume you’ve got a lemon and you need to send it back and have it replaced. But this is how you boot your phone in recovery mode:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).

After all these steps and your brand new Galaxy S8 is still not turning on or booting up, then you have no other choice but to bring it back to the store where you bought it and request a replacement. You should do that before the grace period expires.

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  1. I about had a heart attack this morning when I took my S8 off the charger the light didn’t turn off and the screen didn’t display.

    One thing to note: On the forced reboot/soft reset, you will be given four (4) options. Use the volume keys to navigate, and the “Bixby” key to select. Option 1 will do a normal boot, as if you’re turning the device on.

  2. THANK YOU SO MUCH !!!!!!! I was so upset this morning because ive only have this phone for a few months (s8). I was going to call tech support but I found your website and “the down button with the power button” suggestion WORKED!!! I’m so happy as it is very hard to take time off work to make those long tech support calls. AND I
    don’t have to get another phone…THANK GOD!

  3. My S8 plus died after choosing “reboot” option. Died complectly. It took Samsung almost 2 weekes to repair it, and now, after a week of using it – it died again (same, after reboot). This really sucks. It’s an expensive device, it should sovle problems not generate them.
    Never buying Samsung again.

  4. my galaxy had shut off randomly at work. your page was the first that i checked. i was able to fix it with step 1 ! hopefully this doesnt indicate any underlying problems

  5. Thank you so much, I fixed it with step one however…does this mean there was an underlying problem? As in, is it a sign that it’ll have worse problems down the road?

  6. I haven’t had the phone for 30 days yet and it has gone black not able to reboot 3 times. Have to soft reset it. What is wrong with my note 8?

  7. Thank You!!! Got up this morning and my phone (s8) was a black screen. I googled help and you did just that. Your first suggestion was spot on. Thanks for saving me a trip to town and mostly not taking the phone in and looking like an old dummy. Definitely adding you to my favorites 🙂

  8. I just want to say thank you very much . My galaxy 8 would not turn on or respond with just a black screen and doing the firm reset worked perfect. Again thank you

  9. Didn’t work for me. I noticed that in a dimly lit room that the screen flashes vertical lines. Phone is less than 3 weeks old.

  10. I, too, woke up to a seemingly dead phone. I went to bed charging the phone with no issues and woke up with a black screen that wouldn’t respond. My Samsung S8 is only a couple months old. With your assistance and instructions of a hard reset I was able to bring it back to life. Buy why did I need to do this to a brand new phone? In the past, I had a Samsung Note 5 and loved it. So, I opted to get the S8 when it was time. I have to say this particular phone is really finicky and if I had known about all these issues….I would have passed on this phone in a heartbeat. Not happy with it at all!!!!!!!!!!!!!!

  11. thanks for the help. Back up and running with a quick reboot thanks to your info. My phone is almost a year old and this was my first real issue.

  12. Thank you!! Woke up to a phone that didn’t respond, nothing. Wouldn’t show charging when I plugged it in or anything (I knew battery wasn’t dead). I tried the forced reset and it worked! Now I just need to know why it did that in the first place! I’ve had it less than a month!! Grrrr

  13. Droid Guy!
    Thank You! My e-reader was working fine, I took my dog outside for a short walk, came back in and the screen was black! I did freak out! I couldn’t help it! My e-reader is so important!
    You gathered up the tips and hints to help out someone like me!

    Wishing you a Very Merry Christmas and a Fantastic 2018!

  14. Wow was about at wits end with my S8+ then I tried your “battery pull” combo. It worked!!!!! Thank you so much for sharing this information!

  15. Thanks! Plugged perfectly functioning S8 in to charge overnight. Awoke to unresponsive black screen and a glowing green light in the upper left corner. Did #1 Forced reboot/Soft reset. Came back right away and seems to be just fine. Is this one of those things that will remain a mystery, or is this symptomatic of something specific?

  16. IT WORKED! I was so ticked thinking my BRAND NEW phone had stopped working and would need replaced but step 1 worked like a charm. THANK YOU!

  17. Thanks. But none of the solutions worked for me. Recovery mode does not work. Safe Mode neither. I even dont have the screen with Samsung logo. Only Download mode works, and when I flash the stock ROM, Odin says PASS, but the phone won’t boot. Please help me.

  18. None of these steps worked for me. I have a scheduled Samsung repair appointment tomorrow. Hope they could fix it or give me a brand new one.

  19. I have a brand new s8 nice mobile i used it abou 3 months yeterday i opend the camera sudenly my phone get swicthed off i charged my phone but no respond plzz help

  20. Have my second S8 . took first one back after 4 days. The new one just as bad. Frustrating in not the word. Why should i have to fix a new phone. If it does not work Samsung must recall it. Taking it back tomorrow. Do not want another Samsung

  21. Thanks so much! Step 1 worked for me after I forgot (fell asleep before)plugging in my charger. I tried plugging it in thinking once the battery was charged a bit it would be able to turn on, but nothing else worked. Keep up the great work!

  22. my phone will not turn off or reboot screen is green can receive calls though blue tooth need help

  23. This article saved my life, this was the second time my S8+ took a crap on me, the soft reset worked great, thanks!

  24. Thank you very much for your help.
    My S8 stayed with the unlocking icon on the screen. Step 1 worked a treat.

  25. My S8+ went out, blank screen, all of sudden. It was idled all night and still have a 56% charge. It went out and couldn’t be powered back on with the power button. Step 1 made it back on again, but I noticed that the phone is getting warm/hot. My old S4 and S5 used to get hot before they went kaput, but at least I had used them for a couple of years before problem arose. Thus far my S8+ has been in service for only 3 months. If this S8+ fails me prematurely, I would consider iPhone next time.

  26. my galaxy s8 has a blue light blinking but no screen and nothing is working i dont know what else to do. am i still in luck that i can get my phone to work? or will i have to bring it in and get a new phone? please help. thank you.

  27. I am on my second S8, and I have the same problem with it that I had with the first one. True, I can get it to turn back on by doing the soft reset, but you shouldn’t have to do that, especially not for a brand new phone. I live alone and need a reliable phone, and I don’t have time to do a soft reset if there’s an emergency. Sometimes it does it while I’m in the middle of a call. It also drops calls and get staticy. I had no problems with my S6 and I’m really disappointed. My kids both have one and they haven’t had any problems as of yet,
    but I need my phone to work. If something isn’t done about this I will not be buying any more Samsung phones, and I’m telling everyone I know to beware!

  28. Step 1 did it for me. I knew damn well it was an OS bug that simply crashed the phone, but I had no way of battery pulling until I learned about it here. Awesome stuff.

  29. I had a white Verizon screen that kept loading- this happened suddenly as I was scrolling through Facebook. I have had this phone (S8+) for about 4 weeks. I did step one and it worked. I had to do it several times and for about 30 seconds. Thank you!

  30. mine couldn’t turn on for a full day. step 1 worked for me and we are back.

  31. I am now on my 3rd S8. Sounds crazy for a phone that was released on 4/21/2017 so literally ONE MONTH ago. I’ve been able to restore each of the replacements from a Samsung automatic back up so I am not loosing too much information, but since it puts the same apps and info on the new phone, it would be helpful to know which apps could be causing the problem so I know not to keep using them. I know there are thousands and thousands of apps out there, but has anyone reported what apps they have installed or recall installing right before the crash happens. Looking for common denominators I guess.

  32. none of the answers given was the reason i am looking for help. i said “my phone is not turning off” and the first answer to the problem is “turn it off”
    last might i put my cel to charge, i noticed a raimbow color appeared and i had to be turning my phone off, i was going to unplug it when finished charging but i fall sleep. now it won´t turn off at all! nothing said before is helping. i had the J5 and never experience this

  33. Nothing worked for me. Still dead and I can’t get anything to work. TDR ( Total device replacement )
    7 days old !! Not good as I am overseas

  34. Step one worked! My phone is about 3 weeks old, and had stopped turning on once it got to the Verizon screen. It stayed on that screen and just kept loading and loading and loading, and this Step 1 turned it off. I then pressed and held the power button, and it started normally

  35. Step 1 worked for me, but now with every hiccup I will be wondering…….. Does anyone know if Samsung has come out with a statement. Obviously there is an issue.

  36. Mine is less than 2 weeks old and I can’t get it to start holding the power button plus the Volume button either up or down. UGh!

  37. Power and volume down didn’t work for me, but Power and volume up worked. yay! I had to hold it for about 30 seconds though. This tutorial is great. Keep up the good work.

  38. Same thing happened to mine yesterday. Not even 15 days old. The soft reset worked. Done it again today. Soft reset worked . Should I replace it even though the reset makes it come back on? This shouldn’t be an issue 15 days in and I don’t want to keep it thinking it’s fine and then 6 months from now be garbage

  39. This worked for me too. My S8+ is about 20 days old. I wasn’t even using it, it was sitting on the table, and a few minutes prior, I had just looked at the screen to see what time it was, it was working just fine. I came back to find it dead. Wouldn’t turn on, wouldn’t show anything when I plugged it in. Step 1 worked for me!

  40. My Samsung Galaxys8 is one week old. It does not turn on after 7-8 seconds (nor in 20 or 30 seconds either). It had a 40% charge this morning, I haven’t used it all day.
    I think its a lemon.

  41. Thank you! Step 1 worked for me. Mine locked up while playing music through bluetooth.

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