in ,

What to do when your Samsung Galaxy S8 shows the Black Screen of Death [Troubleshooting Guide]

The Black Screen of Death (BSoD) is one of the most dreaded problems that plagued many smartphone owners and you may encounter it with your new Samsung Galaxy S8. We find it necessary to publish this post that basically addresses the black screen issue to, at least, give you a better idea what to do when the problem happens.

Just because the screen is black and unresponsive doesn’t mean the phone is dead already. It might have just crashed for some unknown reason and waiting for you to do something to spring back to life. The black screen issue may occur any time regardless of the condition of your phone. Usually, the device won’t respond no matter how many times you press the power key. It may not even respond when charged.

The BSoD is different from the issue wherein the phone refuses to turn on for the first time because the latter may be a sign of a manufacturing defect. The former, however, could be a sign of a hardware failure caused by other factors after you’ve used your phone for a few days. Among the most common factors are liquid and physical damages.

In this post, I will walk you through in troubleshooting your new Samsung Galaxy S8 that’s plagued with the black screen of death problem. So, continue reading below to know about about this issue.

But before anything else, if you’re currently experiencing different issues with your phone, then I suggest you visit our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support to our readers who own this device. We understand your phone is still brand new and it should work perfectly without a hitch but not even Samsung can guarantee there won’t be any problems. What we do here is provide help to our readers the best we can so if we haven’t published posts about your concern, feel free to contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy S8 with Black Screen of Death (BSoD)

I understand your phone is still new and it should work properly without any issues but here we are trying to find out what’s the reason behind this problem. Basically, the purpose of this troubleshooting is for us to know if the problem is minor and can be fixed easily or if you really have to go back to the store and have the device replaced.

While the BSoD is a serious problem, we’ve already encountered a lot of issues before that posed as this kind of issue but in the we were able to bring the devices back to life. That’s what we have to try here and said, here’s what you should do:

Step 1: Force reboot your Galaxy S8 to rule out possibility of a system crash

The first thing we have to assume is that the phone’s firmware crashed for some unknown reason. This thing happens all the time and we’ve seen hundreds of issues like this in the past only to find out that many of there were a result of a glitch. Before, we usually remove the battery and press the power key for a minute so that phone’s memory would be replaced but since your Galaxy S8 has a non-removable battery, we cannot do that anymore. However, there’s one combo that will do the simulated battery disconnect and that would be enough to fix this problem provided it’s just as simple as a system crash or a glitch.

Press and hold the Volume Down button and the Power key together for 7 seconds and the phone may reboot normally. If it does, then the problem is fixed, otherwise, you must move on to the next step to probe further.

Step 2: Try to charge your phone to see if it responds

We surely want to know if your phone would still respond if it detects electric current flow through its circuits. If it displays the usual charging icon as well as light up the LED indicator at the top of the screen, then we can, at least, say the hardware might be fine because if not, then it shouldn’t charge at. However, if the phone doesn’t show those signs, then do the forced reboot procedure while the device is plugged in; its battery may have just been drained completely that there’s not enough battery to power up its hardware and load the operating system. If it still won’t power up with it, then it’s time to seek assistance from a tech.

On the other hand, if the phone charges fine or shows those signs, then leave it plugged in for ten minutes. That should be enough to reach around 5% of battery or even more. After which, attempt to turn the phone on to see if it does respond. If not, then do the forced reboot procedure once again and if it still won’t respond, move on to the next step.

Step 3: Try booting your phone up in safe mode to rule out possibility that third-party apps cause the problem

Third party apps can also cause the system or the firmware to crash especially ones that use too much resources like heavy games. The problem is we don’t know for sure which app is causing the problem. Therefore, we need to do something to isolate third-party from built-in apps and booting in safe mode is the best you can do:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

By following the steps above, you are temporarily disabling all downloaded apps and third-party services. Therefore, if one or some of them is causing the problem, the phone should boot up in safe mode successfully. If it fails, however, then move on to the next step.

Step 4: Attempt to boot your phone up in Recovery mode

The phone got a black screen and won’t respond to whatever it is you do. You’ve just tried to boot it up in safe mode and it failed, so now, it’s time to try to boot it up in another mode, the Android system recovery. We just have to know if it’s still capable of starting up in that mode to find out if the hardware is fine or not. Follow these steps to attempt to start it up in recovery mode:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).

If successful, then we’re already halfway there; at least the phone is capable of powering up its hardware components and loading up its firmware. You can then proceed to wiping the cache partition so that system caches will be replaced or you may opt to doing the master reset. However, if the phone still failed to boot up in recovery mode, then you have no other option but to bring the phone back to the store and have it replaced as it is clear enough there’s something wrong with it.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

62 Comments

Leave a Reply
  1. second time my phone has done this within a week im pissed. My s7 Edge bootlooped after a update then got water damaged and now this come on Samsung really.

  2. Hi, Ive left 2 previous messages none of which have been replied to by email. Nothing has worked, phone not damaged physically, seems alive but black screen. Help!

  3. Step 1 fixed my problem/screen. THANK YOU SO MUCH. I was about to go into at&t and have them order me a new phone… thank god i typed in my problem into google and found this website. YOU ARE THE BOMB!!!

  4. I’m thankful there’s an equivalent action to removing the battery!
    I used to have an s5 and got so accustomed to having a removable battery, so this really helped.

  5. I was so excited to get the S8+… within a few days after reinstalling my apps, the phone just went black, no response. Had to reset it with vol down/power button. Happened two more times, so I did a factory reset and again, reinstalled my apps. Continued to happen, so I contacted Verizon. They verified that I had been resetting/factory reset it and sent me a new replacement phone. Again, got it all set back up… and sure enough, locked up again. Mostly this would happen overnight (which still sucked because I use the phone as an alarm clock as well and was late to work twice because of it), but now it’s even happening mid-day, mid-call, etc. Verizon support said there was no way to determine WHY its happening, and that after I factory reset, I should install apps one by one until it happens again, which is a completely ridiculous option considering there’s no rhyme or reason as to when it happens. I can’t believe an $800 phone is such an utterly useless POS and it’s support is just as bad.

  6. I had some symptoms of the “Black Screen of Death” after uninstalling the flashlight app. I got tired of it spamming me with adverts whenever my phone was on the wireless docking station, and sometimes obscuring the answer/reject buttons when the phone rang while docked, though it did provide feedback on the charge status.

    I uninstalled it, and the BSoD symptoms started then. After doing a forced restart, touch wood the symptoms have not come back. I suppose the app must have been hooked into the OS on a basic level to monitor the power level. Off to the play store now to give it a 1* review.

    If you have this app, beware,

  7. I kept going back, trying to turn my phone back on for the last week to week and a h8alf, but no luck. I had looked on Google for recommendations as to solutions but no luck there? either…until I tried again today. I found this article aways down and it had the magic words…”black screen of death”. I followed the first set of instructions and was thrilled to see the first sign of life in what has seemed like forever! The phone had 0% charge! So now it is sitting next to me, charging away. The question I have is this. I was charging the phone when it died. I picked it up to see if it was done charging when all of a sudden the sreen went totally black but for a large. swirling blue circle…hence the connection I made to the “BSoD”. Does anyone know what happened to my phone and will it happen again?

  8. I have tried all these but still not getting out from problem
    Everything is working but screen is black
    What should i do S8 plus

  9. Just bought this Galaxy S8phone a week and two days ago…phone went dead this evening……super pissed…I’m sure that when I go to the Verizon store, they will act like dumb asses…and charge me for the $35 dollar restockage fee…I feel like I’m continually getting ripped a new one by Verizon….this is BS and I will file a class action lawsuit against Samsung, and Verizon for a misleading product that they both represent. My LGG4 phone is another story…It crashed for the past 6 months…I opted to wait until November when my 2 year contract with Verizon was due for an update…guess what, my phone completely crashed, so I had to buy a new phone…the Galaxy S8 was my choice (long story, LONG) Geeze…help me! Thanks for reading!

  10. This is BS … just bought this phone a week ago and it shuts down and tells me that I will loose all my data…I shut it down and now I can’t use my phone…This is frustrating…I want my money back…I want my Verizon bill to be credited for non-usage…I can’t believe this…seeking a civil Lawsuit if anyone is game, let me know.

  11. My 1st Samsung S8 got replaced because it was freezing up with the screen on. The volume down/Power reset worked, but it was freezing too frequently. Froze during a conference call twice. Display was frozen but call was still active. Verizon replaced it. A week after, I took my replacement phone out of my belt clip and the screen was blank. It vibrated when I touched the home screen area, so I know it was still active, just not displaying. The reset worked again. but just in case, I turned off the Display setting ‘KEEP SCREEN TURNED OFF’ which prevents screen from turning on in a dark place like a pocket. Even so, it happened again as I pulled it out of my belt clip today (about a week later). Had BSoD and no amount of button pushing would wake it up, although the home button still vibrated when touched. Was about to take it to Verizon again when an incoming notification ‘woke’ the screen up. It seems to be working now, but I’m wondering if there’s a bug in the proximity sensor? Just speculating. I hope this info helps you narrow this trouble down. Thanks for letting everyone know about the volume down/power button reset.

  12. I have tried all these but still not getting out from problem
    Everything is working but screen is black
    What should i do

  13. THANK YOU!!! This was the first time I got the BSoD (didn’t know that was a thing until this posting) and I was out of town. I freaked out! Thank you your trouble shoot #1 solved everything. Thanks so much.

  14. My S8 is completely unresponsive. I have tried all these steps and it has failed. And I have not backed up my photos before this happened. I am so sad I may lose my newest photos now with my girlfriend. I have set up a repair appointment with the Samsung Repair Center. I wonder what they will do to my phone. Do you think they would give me a brand new one?

  15. THANK YOU!!!!! I was about ready to jump in my car and go to the U.S. Cellular store to see what was wrong with my new(ish) phone, but I found your post first – whew!!

  16. None of these options worked. The black screen is happening more and more frequently and I only got the phone in early July! Nothing I do helps! I was about to take it back a few days ago, left it unattended and when I came back it was back on! It was not plugged in during that time. Help! I cannot afford to have these times when my phone is totally nonfunctional. It can last for a couple hours before it comes back on…

  17. Thank you for sharing this. I was so worried because I experienced a black screen with my Samsung S8+ due to this issue I started looking for my warranty and receipt thinking that I need to consult a technician. Good thing I found this post and followed step 1 and it worked for me. 🙂

  18. Harold, Thank you so much for posting this. I worked through Step 2 and then it worked like a charm.
    I can’t thank you enough!

  19. Before you attempt the first solution, remove the phone from the case, if you have one. When I attempted to force the reboot with the case on, it did not work, but when I took the case off and tried again, it worked perfectly. I am so glad I don’t have to go to the store tomorrow, because I need my phone for work. So now my phone is currently being charged. Now I should go to bed, so I can get charged up for tomorrow.

  20. Thank you, I was speaking to my daughter when my screen went black. I was so worried that I was going to lose everything on the phone. Step One was what corrected my issue.

  21. Im doing step one and still getting blacked out screen.
    Can still hear is the phone ring or messages come through – but screen is completely black.
    When i do step one – it works but goes black again within minutes.

    please help

    thanks
    victoria

  22. Harold, I just wanted to thank you so much! Solution #1 worked for me, the force reboot steps were exactly what I needed. This post literally saved me from traveling without a phone, as the BSoD just appeared the night before my flight. I can’t thank you enough.

  23. Hello,
    I have serious problem. I would be grateful if you could help me. I have bough S8 plus last last month . Yesterday when I am using my S8 plus (charge 30 % ) ; the Smartphone bug and died …. I haven´t seen that before, just in one blink . Now , it doesn´t want to switch on again and have no response …..
    I am looking forward o hearing from as soon as possible.
    BEst regards.

  24. @Osman

    Dude! Thank you so much! I was tearing my hair out but your fix worked. I guess it was the gear VR that did it.

  25. Hi Harold…just one or two quick comments…

    Thank you thank you thank you thank you sooooo much….such a handy post…saved me a million times more trouble. Best page for S8 and links.

    I still like the S8, though I did panic when saw a black screen. It took me 10 seconds on google to find you, 20 seconds to read your post, your first step fixed it…now I can breathe after only about a minute of sheer stress.

    Brilliant Harold, simply brilliant.

    Thanks again.

    Forever grateful,
    Steve

  26. #1 worked for me. Thank you! Was fuckin’ piiiiiiiiiiiiiiiiissed when I woke up to that black screen today.

  27. Thanks!!!! Phone went black while using VR. Thought it was gone for good. # 1 worked for me.

  28. FWIW, I had a black seen on my “Selfie” mode. Turned out to be that my screen protector was mounted upside down. Have that problem?? Easy to fix!!

  29. I totally freaked when this happened because not able to remove battery fromS8+. Solution 1 worked for me.
    Thank you.

  30. Yup, never had this problem with Google Nexus. Two months with S8 and the screen just turns black. Solution 1 works for me though 🙂

  31. Thanks for your help! I just ‘left’ Google (3 straight Nexus phones that were pretty much flawless), for the S8. Never in 5 years with Nexus. After a week or so with Samsung.
    Solution #1 worked for me, BUT it doesn’t leave me with a ‘warm & fuzzy’ feeling!
    Again, thanks you for your heplp.
    Dave

  32. This might help others but I have experienced the same exact issues that everyone on this thread is having. After all the troubleshoot that is mentioned in this thread I attempted unfortunately i didn’t work so I thought about first rebooting the s8+ into safe-mode even though it wont turn on into safe-mode and it won’t show you that you are in safe-mode in the screen but don’t worry about it, just reconnect your s8 back to the vr and disconnect it again and that should fix the problem with the black screen.

    I hope this helps everyone else as it really helped me get my phone back up running.

    Good luck and let me know as well!

  33. This will be last Samsung. I can not run a business off a dead phone. No support. Very up set! Do not buy this phone. You will be sorry.

  34. Samsung s8 plus 1 day of life black screen while playing a game .
    I Can’t power Off Phone all screen is black step 1 to 3 not working… I need to test step 4 but can’t power off device.

    Any idea?

  35. Hi its me again relieved i got my phone to work again..so since it crashed after using the vr head set and resetting the phone didnt work, i thought why not reconnect the headset again and see and that was itt, it just sprang to life again. think its an application conflicting with the os issue which cannot be resolved with a reset. something is clearly not right anyway hope it helps someone else.

  36. hmm its definitely the vr app thats causing it cause thats the last thing that happened. I tried on the vr and it said remove phone and go to occulus and update, removed the phone and that was it. Now i can just see the time, go to bixby thats about it, tried the first option of hard reset..no luck..phone is charged at 52 percent so its not that…and if you plug it to the charger it still charges..couldnt get it on in sefe mode or recovery mode..or im not sure whether i got in..there was a phone image and warning sign on the notification screen. Any help is greatly appreciated..I think it’s more os related, even the camera turns on with th power button short cut.

  37. Step 1 fixed it for me. I’m wondering if using the apps and setting migration from my GS6 could have caused some errors. If this happens again, I’m going to factory default and install my apps manually.

  38. Downloaded the VR app last night and boom. Black. Called tmobile and they couldn’t even factory reset it, reboot or Anything! I have insurance so luckily I pay $5 (they also credited me $5) and shipping a new one to me. Tried going in to Tmobile and he went thru all these steps too…. no luck. It’s toast

  39. Hi I also have a device failure. Samsung Galaxy S8+ – Just went black ( no power off etc ) Just died. I can’t find anything to help with a restart and assume a device /hardware failure.
    Any thoughts

  40. Glad to hear I’m not the only one blacking out! Thanks for posting this. Step 1 did the trick.

  41. I have the black screen and nothing is working to get it back on. I need the videos and pictures I just took hours before the screen went black :'( they are of my mothers funeral. is there anything I can do to get them from the memory of this phone? I don’t care about anything else but these. The Samsung cloud did not back up yet because I was not home on wifi . I’m trying anything to get these off of the phone. Please let me know if you know a place or some how I can do this.
    I appreciate your time =| The phone is a Samsung galaxy S8 just bought 2 weeks ago.

Leave a Reply

Your email address will not be published. Required fields are marked *

Samsung Galaxy J5 Display Keeps Flickering Issue & Other Related Problems

How to fix Samsung Galaxy J7 error “Unfortunately, Settings has stopped” [Troubleshooting Guide]