The #Samsung #Galaxy #J7 is an affordable Android smartphone that offers more features compared to the other budget offerings of the company. This particular model uses a large 5.5 inch Super AMOLED display ( for the 2017 variant) making it ideal for consumers who love to consume multimedia while on the go. Some of the other features of this phone include an octa core processor combined with 3GB of RAM, a 13MP f/1.7 autofocus camera, and a 3600mAh battery just to name a few. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J7 stuck at bootscreen issue & other related problems.
If you own a Samsung Galaxy J7 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
J7 Stuck At Bootscreen
Problem: When we charge and try to start the J7 Samsung phone, it looks like it is starting up, but then stops on the 4G Lite screen and does not move from that screen. Please advise. Thank you
Solution: This issue is most likely caused by some software glitch which can be resolved by performing the troubleshooting steps listed below.
- Remove the microSD card of the phone if you have one installed.
- Connect the phone to a wall charger and let it charge for at least 20 minutes.
- If your phone has a removable battery then take it out from the phone first. Press and hold the power button for at least a minute. Reinsert the battery then try turning it on. If your phone has a non-user removable battery then you should press and hold both power and volume down buttons for at least 10 seconds. Your phone should restart after this.
- Start the phone in recovery mode then wipe its cache partition.
- Start the phone in recovery mode then do a factory reset. Take note that this will erase your phone data.
If the above steps fails to fix the problem then this might already be caused by a faulty hardware component in which case you will need to bring the phone to a service center and have it checked.
Problem: I have a Samsung J7 with Android version 7.0. I use Google Maps with version 9.67.1. I am attempting to use the Bluetooth connection with some speakers in my motorcycle helmet. I am able to pair and connect to the speakers, but I cannot hear Google Maps. I went to Settings > Bluetooth> Paired Devices, and I see my motorcycle headset (Scala Q2). I press the settings icon to the right of the Scala device, and I see only “Use For – Call Audio” as an option. I can hear my phone on the speakers, and it works properly for call audio only. When I select the other Bluetooth speaker listed as a paired device (it is not turned on as it stays in my truck), I see “Use For – Call Audio AND Media Audio” as options. I want to enable “Use For – Call Audio AND Media Audio” for my Scala Q2 headset, the same way I can for my other bluetooth speaker. Can you tell me how to change the options under a particular bluetooth device in order to enable media? Thank you for the help.
Solution: To fix this problem go to the Bluetooth connection setting and tap on the gear icon on the motorcycle helmet connection. From here check call audio, uncheck media audio & check messages audio. The voice navigation should be working now.
J7 Call Gets Disconnected
Problem: When making or receiving calls the phone rings but the call can not be completed. When making an outbound call, I can hear the number I am calling ring, but as the call is answered it suddenly disconnects. The same thing happens when receiving calls. My phone rings but when I press the button to take the call, it disconnects. I can’t even call customer support using the shortcut code.
Solution: The first thing that you need to do right now is to isolate the SIM card from the phone. Remove the SIM then insert it in another device. Check if the same issue occurs in this other device. If it does then the problem could be caused by a faulty SIM or network glitch. You will need to contact your carrier regarding this matter.
In case the issue does not occur when the SIM is inserted in another device then proceed with the troubleshooting steps listed below.
- Start the phone in Safe Mode then check if the problem occurs in this mode. If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
- Try wiping the cache partition of the phone from the recovery mode.
- Backup your phone data then do a factory reset.
In case the above steps fails to fix the problem then this could most likely be caused by a faulty hardware component of the phone. If this is the case then you will need to have this checked at a service center.
J7 Screen Is Sometimes Unresponsive
Problem: So i have my J7 Pro. It was nice and smooth but then sometimes when i touch the screen or the part of the screen i desired to click it wont respond until i use my other hand to click to it then it works but again with the same situation I click it then it wont response. I clicked it many times until it work.
Solution: Does your phone have a screen protector installed? If it does then you should remove this as this usually interferes with the sensitivity of the screen. If your phone does not have a screen protector then try starting the device in Safe Mode and check if the issue occurs in this mode. If it doesn’t then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it. In case the issue still occurs even in Safe Mode then I suggest that you backup your phone data then do a factory reset. Once the reset is complete do not install any apps in your phone yet. Check first if the issue still occurs. If it does then the phone digitizer might already be faulty. The best thing to do in this case is to bring the phone to a service center and have it checked.
J7 Storage Is Full Error
Problem: After the software update, after few days/weeks my phone is no longer reading my sd card and shows 15gb has been used to my phone memory out of 16gb. I don’t have a lot of apps installed on my phone. Then, I formatted my phone after that so it will show the correct memory used. After the reset, the total memory used was 3gb only then few weeks again it pops up the error “insert sim card” but I didn’t remove my sim card and I was just using it befor I got the error. So I restart my phone, and suddenly there is an error that my storage is almost full and asking to remove some apps. I only have like fb, messenger, ig, 9gag, spotify and 2 games that time. I only have 3 pictures in my gallery because I transferred all of my files on my laptop so there’s no way my storage is full. Please help!
Solution: If you are getting a storage is almost full error even if you don’t have much data stored in the phone then this might be caused by a software glitch. What you need to do first in this case is to make sure that the phone is running on the latest software update. Once this is done backup your phone data then do a factory reset. Do not install anything in your phone after the reset has completed. Try checking first if the error message still appears. If it does then this could already be a hardware related problem in which case you will need to bring the phone to a service center and have it checked.
J7 Screen Not Responding After Getting Wet
Problem: I dropped my phone in water, quickly got it out, opened everything and put it in rice. I waited 20-30 min, it took a while for everything to com on but it did, tried to unlock it but the touch screen isn’t responding.
Solution: It’s very likely that there is still moisture inside the phone. You need to place the phone in a bag of rice for at least 48 hours. This way the rice can effectively absorb the moisture. Check if the issue still occurs once 48 hours have passed. If the problem remains then the phone has suffered from water damage. You will need to bring this to a service center and have it checked.
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