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Why is my HTC U11 stuck on boot screen and how to fix it? [Troubleshooting Guide]

Couldn’t get past the boot up screen on your HTC U11? Find out why this happens and learn how to fix it.

Stuck screen problems in mobile devices are often implications of a serious software malfunction if not hardware damage. Stuck on logo, black screen, white screen, or boot up screen are common symptoms encountered by end-users of tablets and smartphones regardless of brand, variant , or operating system. These issues however seemed to be more widespread in Android phones and tablets than iOS. Even those that are powered by top-notched processors can succumb into a similar issue. Why is that so?

Tackled in this post is a pertinent problem on a specific device, which is the HTC U11. If you own this phone and here because of a similar issue, then this content might be able to assist you. Read on to find out what triggers the phone to get stuck on boot screen. Aside from the possible causes, this piece also highlights a few potential solutions and applicable workarounds for you to try on. Scroll down and try any of the applicable solutions mapped out below this page.

But before we go to our troubleshooting, if you happen to be looking for a solution to a different problem, then I suggest you visit our HTC U11 troubleshooting page for we may have already addressed concerns that are similar with yours. Feel free to use our solutions and workarounds. If they don’t work and you need further assistance, you can always contact us by completing our Android issues questionnaire and hitting submit.

What causes your HTC U11 to get stuck on boot up screen?

Your is a system that comprises of individual programs (subsystems). There is a program responsible for booting up, charging, processing calls, texts, emails, etc. Each of these program works with a specific hardware component like the Power button for booting system or Volume keys for sound or audio programs. And each of them works based on input commands from end-users. Both the hardware and software must be fine for them to carry out their intended function. That being said, if the hardware is not working, the software won’t be able to work as well and vice versa. For example, your phone couldn’t get past the boot up screen because the component is damaged. Even if the software is working fine, it would still be unable to get its main job done because the hardware couldn’t execute. However, this is not always the case. Many people have found out that the underlying cause of stuck issues is within the device’s system rather than a faulty hardware. System crashes, corrupted data, and malware assaults emerged among the common culprits. If any of these occur on your phone, it wouldn’t be able to continue to work on its assigned tasks simply because something is halting and that something needs to be fixed beforehand.

How to get your HTC U11 that gets stuck on boot screen?

As much as possible, try to isolate the problem and determine whether it’s due to hardware damage or software malfunction. Once you have confirmed that the underlying cause is related to the software, you may continue to troubleshoot the problem on your end. You may refer to the step-by-step guide that I have outlined below, when needed.

But before you begin with the troubleshooting, care to check your phone’s internal memory and make sure that it still has more free space. Doing so will rule insufficient memory out from the possible trigger. When a device is running out of internal memory, it often shows relevant symptoms like lags and frozen display. If necessary, free up some space by removing unwanted apps and contents from your device. Otherwise, proceed to troubleshoot software problems on your HTC U11 with these subsequent guides.

Force reboot

A force restart or force reboot is a simulated battery removal procedure in smartphones. Similar to the usual reboot, a force restart will not affect any of your important data on the phone. All it does is eliminate minor software glitches that might have halted your phone from booting up completely and get stuck on the boot up screen instead. If you haven’t already and that wish to give it a try this time, follow these steps:

  1. Press the Power and Volume Down buttons together for about 10 to 20 seconds.
  2. Release both buttons when your phone vibrates.
  3. Wait until your U11 reboots completely.

Hopefully it will no longer be stuck on the boot screen this time.

A force restart often resolves other issues in mobile devices including constant lags, unresponsive displays, and boot loops.

Restart your phone in recovery mode

If a force reboot failed to fix the problem and your phone still couldn’t get past the boot up screen, then try booting into recovery mode, wipe cache partition, then restart your device. Recovery mode in Android devices is a dedicated, bootable partition with recovery console installed. In this mode, you can find options that can help you repair or recover your system data, reset system, as well as install official operating system updates on your HTC U11. Here’s how to boot your U11 into recovery mode then attempt to apply some recovery fixes:

  1. Power off your device completely.
  2. Press and hold the Volume button and then the Power button.
  3. When a new menu appears on the screen, release both buttons at once.
  4. Use or press the Volume down button to scroll and highlight Reboot to Bootloader option.
  5. Then press the Power button to confirm selection.
  6. From the Bootloader, press the Volume Down button to select or highlight Boot to Recovery Mode option then press the Power button to confirm.
  7. When you see the exclamation point on the screen, press and hold down the Power button.
  8. While holding down the Power button, press and then release the Volume Up button. Doing so will get you into the Recovery Mode.
  9. Use the Volume buttons to scroll and select options with the Power button.
    • To wipe cache partition, press the Volume Down button to highlight the Wipe cache partition option then press the Power button to confirm.
    • To restart your phone, press the Volume button to highlight Restart system now option then press the Power button to confirm selection.

See if that will fix the problem and get your phone to complete the bootup process. If not, then consider factory reset or master reset as your next option.

Factory reset or master reset in recovery mode

Performing a factory reset or master reset in mobile devices often rectifies complex bugs that caused the system to crash or become corrupted. If none of the prior methods is able to give you some remedies, then you can give master reset a try then see what happens. Please note though that all your personal information and critical data will be erased in the process. After the reset, your phone will restart to its factory defaults. By then you can proceed with the initial setup. Here’s how it’s done:

  1. Back up data on your phone.
  2. When the backup has been created, power off  your device.
  3. Press and hold the Volume Down and Power buttons simultaneously for at least 10 seconds.
  4. Release both buttons when the Download Mode shows up.
  5. Press the Volume button to select Bootloader option then press the Power button to confirm.
  6. Press the Volume Down button to scroll down to and highlight Reboot to Recovery Mode option.
  7. Then press the Power button to confirm selection.
  8. Wait until you see the exclamation mark on the screen then hold down the Power button.
  9. While holding down the Power button, press the Volume Up button once.
  10. You will then see the Recovery Mode menu.  Again, use the Volume buttons to select option and the Power button to confirm selection.
  11. Press the Volume Down button to scroll down to and highlight Wipe data/factory reset option. Then press the Power button to confirm.
  12. Use the Volume Down button to select Yes — delete all user data option and confirm selection. This will erase and reset your phone system.
  13. The Reboot system now option will then be highlighted.
  14. Press the Power button to confirm and restart your phone.
  15. Your device will then reboot and restore to its factory default settings.

Given that this reset will wipe everything from your phone system, it’s very likely for system bugs to be eradicated in the process. Thus, it will give your phone a clean fresh start afterwards.

Other options to consider

  • Try using Android Recovery software. Use Android Recovery tool to attempt recovering all your critical data and fix the phone system through a complete wipe out. Many of these tools are now offered on the Play Store so all you have to do is pick the right software, download and install it to your computer. Once the software is successfully installed, connect your phone to the computer with the supplied USB cable. Then open the Android Recovery tool on your computer and follow the onscreen instructions to backup and restore your phone, and finally fix the problem once and for all. Verify and ensure that your computer is running on the latest operating system to avoid system conflict in the process.
  • Seek further assistance. So you’ve tried everything you think is a possible solution but to no avail. If that is so, then your next best option would be a problem escalation. Contact your carrier’s customer care or HTC support to let them know about the problem and ask for more help or options. Escalating the problem is also recommended especially if your HTC U11 started to get stuck on boot up screen after installing a firmware update. It can be tagged among other post-update issues that will be addressed in the following update rollout with the necessary fix patch.
  • Tech Repair. If calling technical support is not your option, then you can just take your phone straight to an authorized service center nearby and have it diagnosed by a technician instead.

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