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How to fix HTC U11 that cannot connect to Wi-Fi Internet? [Troubleshooting Guide]

Having some trouble connecting to Wi-Fi Internet on your HTC U11? This post highlights some workarounds that might be able to help you out. To assist you further, we’ve outlined some step-by-step solutions for you to refer to when needed. But before jumping into problem troubleshooting, let us first try to determine the underlying causes. Read on to learn more.

Before we proceed, if you are looking for a solution to a problem with your Note8, make sure to drop by our HTC U11 troubleshooting page for we have already addressed some of the most common issues reported by our readers about this new device. Find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need more help, then fill up our Android issues questionnaire and hit submit to contact us.

What prevents your HTC U11 from having access to Wi-Fi Internet?

When it comes to Wi-Fi connectivity issues in mobile devices, you need to consider a lot of factors. Apparently, Wi-Fi problems are tagged among other complex issues as they can be triggered by many things. To sum it up, here’s a list of all possible causes of wireless connectivity errors and problems on your phone:

Network equipment

Your modem or wireless router can also be the main reason as to why you cannot access Wi-Fi on your phone. The network device’s firmware might have crashed and no longer able to carry out its main function.

Account problems

Inactive account status is also another thing to consider when dealing with network service problems. Some carriers will impose a temporary disconnection or soft disconnect to accounts in bad standing. You may need to contact your carrier or service provider to verify your account status and make sure that Wi-Fi services are still active.

Network outages

Scheduled maintenance carried out by your network provider can also interrupt your internet services for a certain period of time. Usually you will be notified about this beforehand except if it’s unexpected like when something goes wrong with the core network system and needs immediate fixing on their end.

Incorrect settings

Making incorrect changes to your phone’s network settings can also halt Internet functions on your phone. Enabling an option that is supposed to be disabled can likewise give you this trouble.

Bad updates/software glitches

Faulty updates for certain apps or device firmware itself are also among the possible culprits. Aside from bringing in new features, software updates can also contains some bugs that can ruin certain functions on the phone when implemented. Other major software updates can also override your current settings. Thus it’s possible that your network settings have been changed after installing the update.

SIM card/SD card errors

Corrupted files stored on your SD card or a corrupted SD card itself can also be considered among the culprits. To rule this out, try to remove the SD card (if you have one inserted) from your device then retry to connect to the Internet without an SD card inserted.

Hardware damage

Physical or liquid damage on the phone is the worst possibility to consider in this case. It can be the Wi-Fi antenna that gets damaged from accidental dropping or liquid exposure on the phone. Problems like this usually require tech service to be remedied.

Suggested workarounds and potential solutions to Wi-Fi issues on your HTC U11

The following are generic solutions and workarounds that are used to deal with various types of Wi-Fi connectivity issues in smartphones including HTC U11. These solutions are only applicable to software-related problems with Wi-Fi. Don’t forget to test your device after completing each procedure to find out whether or not the problem has been resolved. Proceed to the next applicable solutions if needed.

Power cycle wireless router/modem

Firmware crashes randomly occur not only on mobile phones but likewise on modems and wireless routers. When this happens, device functions are affected. Often times this will result to a sudden loss of wireless Internet connection. If all your devices are unable to connect to Wi-Fi Internet, then this is most likely the root cause. As remedy, you can power cycle or soft reset the modem or wireless router. Doing so will clear up all software glitches or corrupt segments that has triggered the device’s firmware to crash. Majority of wireless connectivity issues in home networks are rectified by this workaround so you too should consider it among the first solutions to try on. Here’s how it’s done:

  1. Turn off your modem or wireless router by pressing the Power button until it powers off.
  2. While it’s powered off, unplug it from the power source.
  3. After 1 minute or 2, plug it back in then press the Power button to turn on.

Wait until all the light indicators on your modem or router become stable. If you see any red light, it denotes a modem/router issue that needs to be address. Contact your Internet service provider or router/network device manufacturer to escalate the problem and seek further assistance and recommendations. You need to fix the problem with the network equipment first in order to get your Wi-Fi internet back up and running as intended.

If everything is okay with the modem or wireless router, you should be able to connect to the Internet flawlessly for as long as everything is okay with your phone. But if not, then you’ll need to troubleshoot your device furthermore.

Toggle Wi-Fi off and on, then reboot your HTC U11

Another workaround that has done wonders to many people who have dealt with Wi-Fi connectivity issues on their smartphones is by switching the Wi-Fi button from off and then back on. Just like any other on-and-off features in mobile devices, the Wi-Fi feature can also be interfered by minor glitches that are usually rectified by simply toggling the on/off switch. It’s like restarting your phone’s wireless function.

  1. To do so, just head over to Settings-> Wi-Fi-> then tap the switch to turn Wi-Fi off for a few seconds and then tap to turn it back on.
  2. Once it’s completely active or enabled, try to launch your mobile app browser then navigate to any website. If you can access the website, then it means that you’re connected.

Also verify and ensure that Airplane Mode is turned off. Turning Airplane Mode on will disable the phone’s connectivity features including Bluetooth and Wi-Fi so make sure it’s turned off.

Forget/remove your Wi-Fi network then add it back

If the prior methods failed to fix the problem and your device is still doesn’t have access to Wi-Fi internet, then you may have to forget or remove your Wi-Fi network from your device and then add it back. Should the problem is triggered by your wireless network that is somehow corrupted, that will help fix it. You have to note though that forgetting the wireless network also means deleting all your Wi-Fi information including servers and passwords. Thus, take note of this information before you proceed. Here’s how to forget a Wi-Fi network on your HTC U11:

  1. Tap the Apps icon from the Home screen.
  2. Tap Settings.
  3. Tap Wi-Fi.
  4. Then touch and hold the wireless network that you want to remove.
  5. Tap Forget network.
  6. Reboot your phone.
  7. Go back to Apps-> Settings-> Wi-Fi menu.
  8. Then tap the Wi-Fi switch to enable Wi-Fi, if necessary.
  9. Tap the Menu icon.
  10. Then select Scan from the given options.
  11. Wait for your device to complete scanning for available Wi-Fi networks in range.
  12. Select the wireless network that you want to connect to.
  13. If prompted, enter the network password.
  14. Then tap Connect.

Once you’re connected, try to browse a website to see if you have access. If you can access any website without encountering any issue, then it means that the problem has been resolved and that your HTC U11 is now able to connect to Wi-Fi. If you cannot access a particular site but can access others, then the problem is most likely isolated to the website that you cannot access. There’s no need to troubleshoot your phone in this case.

Reset network settings

Consider performing a network settings reset if the problem persists after forgetting and re-adding your wireless network. Perhaps, the network settings or options were not properly configured and so you’re unable to connect to Wi-Fi internet. This is most likely the case if you suddenly lost access to Wi-Fi internet after making changes to your phone settings. You may attempt to revert the changes you’ve made if you can still recall. Otherwise, you have to consider resetting the network settings instead. Here’s how to reset network settings on your HTC U11:

  1. Swipe up from the Home screen then tap Settings.
  2. Tap Backup & reset.
  3. Tap Network settings reset.
  4. Tap Reset settings twice to confirm reset.
  5. When the reset is complete, your device will restart. After the restart, enable Wi-Fi then set up your Wi-Fi network to connect to on the phone.
  6. Then do some test browsing to see if you are now able to connect to any website.

Resetting the network settings can also help fix other connectivity issues including Bluetooth and mobile data.

Update firmware

The latest software version available for HTC U11 is Android 8.0 (Oreo). It includes system enhancements and fix patch to address existing bugs. That being said, installing the update might be able to solve Wi-Fi problem on your device especially if triggered by some bugs.

  • To check to see if an update is available, head over to All Apps-> Settings-> then select Software information.

If an update is available, backup your data then download and install the update manually. Wireless (OTA) update is definitely not an option for you since your phone cannot connect to Wi-Fi in the first place. Here’s how it’s done:

  1. Download and save the HTC U11 ROM update to your computer.
  2. Connect your phone to the computer using the supplied USB cable.
  3. Wait until your phone is recognized by the computer. If not, check and ensure that HTC Sync Manager software is installed on your computer. Then disconnect and reconnect your phone from the USB cable.
  4. When recognized, locate the HTC U11 ROM update that you’ve downloaded then double-click on the file to launch the system update wizard.

Follow the onscreen instructions on the update wizard to complete the update process.

Your phone will then reboot. After the reboot is complete, proceed with the initial setup. You can get all your apps by heading to the Play Store-> Menu-> My apps.

Factory reset/master reset

If the problem persists or  your HTC U11 is still unable to access Wi-Fi internet after performing all prior methods, then your last option would be a total system reset or master reset. This will wipe everything out from your device’s internal storage and restores its factory defaults. Any malware or corrupted data will likewise be removed in the process, thus giving your device a clean fresh start afterwards. Be sure to note though that the reset duration may take longer depending on the number of contents stored on your phone. Should you wish to proceed, backup your data and personal information that you want to keep then follow these steps:

  1. Tap the Apps menu from the Home screen.
  2. Tap Settings.
  3. Tap Backup & Reset.
  4. Tap Factory data reset. To prevent erasing contents from your SD card, do not select the option to Erase SD card. Tap to remove the check if necessary.
  5. Tap Reset phone.
  6. Then tap OK to confirm action.

Wait until the reset is complete then try to setup and connect to your Wi-Fi network.

If this won’t work either, then you are most likely facing a more serious issue that is probably associated with relevant hardware components. In this case, you may consider escalating the problem to HTC Support or your carrier for further assistance and recommendations.

Seek further assistance and recommendations

If none of the prior solutions is able to fix the problem and your HTC U11 still cannot connect to Wi-Fi internet, then you should now consider escalating the problem to your service provider or Samsung Support. They may be able to assist you further in performing more advanced troubleshooting or reset your network services using a dedicated tool on their end. Or you can just take your phone to a service center and have it diagnosed by an authorized technician for possible hardware damage. Consider doing so especially if there were previous instances when your phone was dropped or exposed to any sort of liquid, which could have inflicted some damage to the Wi-Fi antenna or other relevant components on the phone.

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