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Samsung Galaxy Note8 keeps showing “Unfortunately, Gallery has stopped” error [Troubleshooting Guide]

The error message “Unfortunately, Gallery has stopped” which bugs some of the owners of the Samsung Galaxy Note 8 is actually just a minor problem. This issue is often triggered by the camera and many of those who encountered such problem reported that when they open the camera, the error message shows instead of the camera starting. Others however, said that the error shows up whenever they try to open or view a picture captured by the camera.

In other words, we really don’t know what the real problem here just by looking at the error message. We need to troubleshoot your phone to have a clearer perspective of what’s going on inside your phone and whether or not this problem is just with the app or an issue with the firmware. I will walk you through in performing some procedures that may help in fixing this problem. So, if you are one of the owners of this phone and are currently bugged by a similar issue, continue reading below as this post may help you.

Before we proceed, if you are looking for a solution to a problem with your Note8, make sure to drop by our Galaxy Note8 troubleshooting page for we have already addressed some of the most common issues reported by our readers about this new device. Find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need more help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshooting Note 8 that has the “Gallery has stopped” error

Based on our experience, this problem might be due to the Gallery app or the camera. These two actually work side by side to give you a better experience in taking pictures or recording videos. When the camera is opened, the Gallery is automatically initialized and put on standby by the system waiting to be used. Now, we’ll look into this problem and see what we can do about it.

Find out if it’s caused by a third-party app

Sometimes third-party apps may cause pre-installed apps to crash so the first thing we have to do about this is to isolate the problem by disabling all third-party apps. You don’t have to go to Applications Manager and disable them one-by-one but you only have to run the phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

While in this mode, try to open the Gallery and the Camera to trigger the error. If it still shows up, it means there’s one or more apps that causes the problem. You need to find that app and then uninstall it. You may have to uninstall more than one app to fix the problem and reboot your phone to normal mode to verify. This is how you uninstall apps from your Note 8:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Clear the cache and data of both Gallery and Camera apps

Assuming the error still shows up even in Safe mode, then next thing you would need to do is reset the Gallery app. It’s the one that’s being mentioned specifically in the error so it must be the first one you will have to reset. By reset, I mean clear the app’s cache and data which will bring it back to its default setting as well as delete all caches that were created by the system. Don’t worry though, none of your pictures and videos will be deleted so it’s safe.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Gallery.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

After this, try to open the app and if the error still pops up, reset the camera too.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Camera.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

Delete all the system caches so they will be replaced

The system cache is a file created by the firmware that helps make your phone run smoother. When some of them get corrupted, the performance of your phone may be affected and problems like this may keep on happening. It’s recommended to delete the system cache from time to time so that they will be replaced and that the system will use the newer ones. To do so, you just have to start your phone in Recovery Mode and wipe cache partition. Here’s you do that…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

If the error still shows up after this, then you have to reset your phone.

Perform the Master Reset

Doing the master reset will bring the phone back to its factory default settings. I am sure that an app-related problem like this will be fixed by this procedure but the thing is you will have to make a backup of your important files and data as they will be deleted during the process. All your files that are stored in your phone’s internal storage are the ones you need to backup. After the backup, make sure to disable the anti-theft feature by removing your google account from your phone. That way, you won’t be locked out of your device after the reset.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you fix the problem with your phone.

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