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What to do if Nexus 6P can’t receive all SMS from Samsung devices, other texting issues

Hello and welcome! Today, we provide answers to why some #Nexus6P devices may not be receiving messages. We hope that you’ll find this post helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Nexus 6P can’t receive all SMS from Samsung devices

The issue isn’t really with my phone. It seem so to be with Samsung phones sending out group messages. I can’t find the issue anywhere else online. The situation is: I know three people with Samsung phone who all exhibit the issue. Also, my wife has a Moto Pure (running 6.0.something) and she also is a recipient of the issue, which is why I’ve concluded the problem being the Samsung phones. I know one is a Galaxy S6 Edge, but I do not know of the other models.

When in a group conversation, I will not receive the messages sent from the Samsung phones. Instead I will receive a MMS tap to download button in the private conversation of that sender. Downloading always fails.

**Note** I can receive real pictures from this sender. Both in a group convo as well as private. The issue seems local to group conversations consisting only of text. Any thoughts? I’ve never seen anything quite like this. — Kevin C Anderson

Solution: Hi Kevin. Troubleshooting this kind of issue is better done with the help of your carrier than by third party support teams like us. There are a number of moving parts that we don’t know of, including the full log of your account so there’s no way we’ll be able to isolate the problem. We haven’t heard of this issue happening with other Nexus users so it may be isolated to your carrier.

In case you haven’t done the basic troubleshooting for SMS/MMS, or any texting-related issue, below are our suggestions for you. These are general troubleshooting steps for cases like yours so they may or may not help, depending on how unique the circumstances you missed to tell us. If not one of them will work at all, contact your carrier for support.

Wipe the cache partition

Apart from possibly fixing your own issue, clearing a cache partition is also a recommended maintenance task that should be done regularly every few months. This will help ensure that Android uses good set of temporary files, also known as cache in loading apps. Sometimes, an outdated or corrupted system cache can lead to all sorts of bugs. It’s best if it’s constantly cleaned. To do that, follow these steps:

  1. To boot in recovery mode, follow these steps:
  2. Press and hold the Volume Down button first and then press and hold the Power key.
  3. Once you see some information on the screen, release the buttons.
  4. The Phone will boot into Bootloader Mode.
  5. Using the Volume buttons, highlight Recovery Mode.
  6. Press the Power key to confirm you want to boot into recovery mode.
  7. An Android with exclamation mark will be displayed on the screen.
  8. Press and hold the Power key and then press and hold Volume Up.
  9. The recovery options will soon appear on the screen.
  10. Highlight wipe cache partition option using the volume keys.
  11. Press the power key to confirm you want to wipe the cache partition.
  12. Highlight ‘Yes’ option and then hit the power key again to select it.
  13. Wait until the device finishes deleting the system cache and then highlight ‘Reboot system now’ and press the power key.

Install Android and app updates

If the system cache has already been cleared but there’s no noticeable difference, the next good thing to do is to see to it that everything is up-to-date. By everything we mean Android operating system and apps. Just as new operating system version may cause problems, an outdated app or apps may mess with the system too. With millions of things happening everytime in an Android environment, any incompatibility or inefficient code can potentially lead to significant problems. To minimize problems, always ensure that Android and apps are running their latest version.

Wipe messaging app data

Another good troubleshooting step is to delete an app’s data. This is a necessary troubleshooting step in this case whether you’re using Samsung’s standard Messages app, your carrier’s, or a third party one. Doing so will return the app’s settings to their default state, possibly eliminating the bug causing the problem. To wipe an app’s data, follow these steps:

  1. From the home screen, tap the All Apps icon.
  2. Scroll to and tap Settings.
  3. Scroll to and tap Apps.
  4. Scroll to and tap the preferred application.
  5. Tap Storage.
  6. Tap CLEAR DATA..

Clearing the messaging app’s data will erase your conversation threads. If you want to save them, be sure to back them up first.

Try another messaging app

Should wiping the data won’t help, the next step in line is to use a second messaging app. Some carriers may pre-install their own messaging app so try switching to Samsung’s Messages app. Or vice versa. If you don’t have a second messaging app, you can install one from Google Play Store. Apps like Textra or Chomp are popular ones but you try other ones as well. Just make sure that they come from reputable developers.

Do a factory reset

Finally, if all else fails, you must do a more drastic solution of factory reset. It’s effective for almost any software issue so hopefully this will the end of the line for you. Just be sure to check for the problem immediately after a factory reset, when there are no third party apps installed, to see if there’s a difference. If it remains, let your carrier know.

However, if the issue appears non-existent after a factory reset but returns once you add apps, one of them must be causing it. You must uninstall apps until the problem goes away. You must use the process of elimination to identify what app may be causing it.

For reference, here are the steps on how to factory reset your Nexus 6P:

  1. Turn off the device.
  2. Press and hold the Volume Down button first and then press and hold the Power key.
  3. Once you see some information on the screen, release the buttons.
  4. The Phone will boot into Bootloader Mode.
  5. Using the Volume buttons, highlight Recovery Mode.
  6. Press the Power key to confirm you want to boot into recovery mode.
  7. An Android with exclamation mark will be displayed on the screen.
  8. Press and hold the Power key and then press and hold Volume Up.
  9. The recovery options will soon appear on the screen.
  10. Highlight ‘wipe data/factory reset’ option using the volume keys.
  11. Press the power key to confirm you want to wipe the cache partition.
  12. Highlight ‘Yes’ option and then hit the power key again to select it.
  13. Wait until the device finishes deleting the system cache and then highlight ‘Reboot system now’ and press the power key.

Problem 2: Nexus 6P not getting messages from iPhones

My Nexus 6P stopped receiving SMS messages from some iPhone senders. It can receive messages from android users and also some iPhone users. Around the time I stopped receiving the texts the Antivirus Helper app ran a scan of the system, not sure this triggered the issue though. Any recommendations on what to do about this issue? My cell phone company tried a few things, but unsuccessful. They recommended that I contact the iPhone users and ask to change the setting on their phone so they don’t send texts using iMessage. This doesn’t seem like a feasible solution… Please advise on what I could do to correct this issue. Thank you. — Alina Duca

Solution: Hi Alina. If your phone cannot receive messages from certain iPhone users only (and your phone can receive SMS from other iPhone users without problems), the issue is not on your end or in you carrier’s system. The problem must be on the sender’s side.

Keep in mind that iOS devices like iPhones have two ways in sending messages. One is by using the standard cellular service and the other via iMessage. As long as both features are activated in an iPhone, the device decides which to use in sending a message. For example, if an iPhone detects that a message is being sent to a non-iOS device, it will be sent via cellular network (regular text) and not as an iMessage. This is usually indicated by a green message bubble. It’s an efficient method as it happens automatically.

However, In some cases, some iOS users will not be able to send text message to a non-Apple device because of iMessage as well. This situation can occur if a user fails to turn off iMessage before inserting their SIM card to a non-Apple device. There’s a chance that this is the reason why you’re not getting messages so let those contacts you’re not getting messages from know that you’re not receiving their texts and to disable their iMessage first. If you don’t think that’s a feasible solution, consider asking them to contact you using apps that work in both Android and iOS like Facebook Messenger, Google Hangouts, etc.

Problem 3: Nexus 6P can’t receive text message from one contact

There is only one contact (person) I’m having an issue with. I have a Nexus. whenever I text this person via Messenger, the message disappears from my keyboard entry and acts like it’s going to send but it just disappears and I can’t see anything.  That person texts me back, and I never get the text.  I’ve tried using Facebook Messenger and have no issue.  Whenever I choose Messenger again as my default for texts though, our entire text history is gone and the same issue continues.  I’ve tried removing them as a contact and re-adding them.  They used to have an iPhone but now have an Android as well.  I used to be able to text them just fine and then it changed all of a sudden.  Thanks. — Jessica

Solution: Hi Jessica. The circumstances in your case may appear different but the solution we provide for Alina may help. Make sure to follow it and see if that will work.

If the said contact already disabled iMessage all along, your issue may be caused by either a phone setting, or an app bug. To troubleshoot the issue, kindly do these two steps:

  1. ensure that phone’s system date and time (and timezone) are correct
  2. check for  blocks
  3. wipe the messaging app’s cache and data
  4. factory reset

Make sure that your Nexus’ time and date uses that of your network. This will prevent the messaging app from sorting incoming messages differently. If you’ve changed your date and time, there’s a chance that new incoming texts may be inserted way below, among old messages so you’ll not be able to see them at all.

Another good thing to do is to ensure that you’re not blocking the contact by checking the messaging app’s settings. You may have forgotten that you’ve done this before so unblocking the number may be an easy fix.

The steps on how to wipe an app’s cache and data and factory reset are discussed above.

 


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