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Samsung Galaxy J5 (2017) started showing up “Settings has stopped” error after an update [Troubleshooting Guide]

The error message “Unfortunately, Settings has stopped” is not really that common. It seldom shows but when it does, it would mean that your phone is totally messed up. You would experience having a really sluggish device, there could be a lot of apps that crash, you may even experience frequent restarts and shutdowns. It might seem like a minor app problem but it’s not because Settings covers every app and feature in your phone.

In this article, I will guide you on how to troubleshoot your Samsung Galaxy J5 that keeps showing the “Settings has stopped” error. We will look into every possibility and rule them out one by one until we can fix the problem. It isn’t the first time we dealt with an error like this so we already know a thing or two that could help us get rid of it and make your phone work flawlessly again. So, if you’re one of the owners of this phone that’s bugged by the same error, continue reading this post as it may be able to help you.

Before anything else though, if you have other issues with your device, then visit our Galaxy J5 troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

How to troubleshoot Galaxy J5 with “Settings has stopped” error

Problem: Hi guys. This is my second email in two days since I haven’t received a reply from you in my first email. I have a Galaxy J5 that I bought in February and I’ve already updated it a few times. The recent update, however, seems to have messed my phone up real bad, although I’ve downloaded it successfully. Ever since, I keep getting the pop up “Unfortunately, Settings has stopped” and whenever I hit OK or REPORT, the phone seems to hang a little bit and then some other apps will do the same. I already tried rebooting my phone a lot of times to no avail. Please help me.

Troubleshooting: As I said earlier, Settings covers every app and feature in your phone and it’s actually the responsible in implementing your settings and preferences. When it crashes, there would be a lot of apps and services that will be affected but then again, the reason that Settings crashes could be another app and we have to look into that first.

Step 1: Reboot your phone in safe mode to know if the error still shows up

In so doing, all third-party apps will be temporarily disabled and if one or some of them is causing Settings to crash, then the error shouldn’t occur in this mode. So, to isolate the problem, follow these steps to start your phone up in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

While in this environment, observe your phone closely to know if it still slow and if the error shows up. If it doesn’t, then move on to the next step, otherwise, skip to step 3.

Step 2: Reset / remove apps that cause the problem

Assuming the error doesn’t show up in safe mode, you have to find the app or group of apps that causes the problem. If you don’t an idea which of your apps is the culprit, try updating the apps that need to be update:

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

However, if you already have a suspect or two, try reset it first and if that won’t work, uninstall it and then restart the phone in normal mode to verify if the problem is fixed.

How to reset an app on your Galaxy J5

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application in the default list or tap MORE > Show system apps to display preinstalled apps.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

How to uninstall an app from your Galaxy J5

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

Step 3: Wipe the cache partition

It’s possible that some of the system caches are already obsolete or may have been corrupted during the update. We can’t really pinpoint which is corrupt and which is not so it’s better to delete them all at once after all, they will be replaced once the phone reboots:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

If the error still shows up after this, then the next step might help.

Step 4: Reset all settings

This is only possible if you can actually get into Settings and navigate through the options but if not, then move on to step 5. But assuming you can manage to reach each option, here’s how you do this:

  1. From a Home screen, navigate: Apps icon > Settings > Backup & reset.
  2. Tap Network settings reset.
  3. Tap Reset Settings.
  4. Tap Reset Settings to confirm.

It’s basically just like a reset but none of your apps and data will be deleted so it’s safe and effective. However, if you can’t do it due to the error that keeps popping up when you access Settings, move on to the next one.

Step 5: Perform the Master Reset

This is the reset that will delete all your files and data so do your best to backup the most important ones. After the backup, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

For the error “Unfortunately, Settings has stopped” a reset will be the end of it. I hope this troubleshooting guide helps.

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