in ,

Troubleshooting Galaxy S7 general performance issues, multiple random minor bugs

Hello Android community. Our post for today discusses some random and often unheard-of problems about #GalaxyS7. We hope that you’ll get something useful out of this material.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 multiple random minor bugs

My email app (which gives Outlook and Yahoo) randomly switches between ‘show all accounts’ to only showing one of the two. Also when I go running, I have my phone snug in a stretchy pouch around my waist. Often when I take it out again it will have the sound to ‘off’ instead of vibrate and today I had an email notification on my watch, and 15 minutes later without taking my phone out, (I was still running) I noticed my Bluetooth was suddenly turned off. — Chirvela

Solution: Hi Chirvela. As much as we would like to help, you’ve provided too little information to help us identify the reason for your issues. As a first step, try to recall what you did differently that might cause your device to behave this way. For example, if you recently installed an app or update, that may be responsible.

If you didn’t do anything different or change something before noticing the problem, consider doing a factory reset. That might help.

Here’s how to factory reset your S7:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Factory reset will delete your personal files such as photos, videos, etc. make sure that you back them up before you proceed.

Problem 2: How to fix Galaxy S7 general performance issues

I have a Galaxy S7 that has been having some performance issues since the latest Android update. These first ones are more annoying than anything but my phone has now begun:

  • taking a second or two to wake itself when I hit the home or wake button,
  • not autocorrecting when it should or now autocorrecting when it shouldn’t,
  • touch delays where I hit an element on the screen and it takes a second to actually select what I touched.

The main issue that is frustrating and worrisome is that I will be using the phone: browsing reddit, playing a mobile game, searching something on google, etc and then the back button and task manager buttons stop responding but I can still scroll on the screen and then it freezes and it restarts itself. Sometimes I can still scroll, but not hit back and then hit the power button to sleep it and then it restarts itself.

I regularly use the device management software to maintain performance and do not have an SD card currently installed. This issue only began happening after the latest update. Thank you! — Bree

Solution: Hi Bree. Updates can sometimes turn into a headache for some users due to a number of reasons. Some of these reasons are entirely random due to unforeseen incompatibility issue overlooked by developers. In other cases, bugs can manifest due to incompatible apps. Still in some rare situations, problems are due to inefficient coding. If you’re positive that the issue occurred right after an update, these are the steps that you can try:

Wipe the cache partition. Updates can sometimes corrupt the system cache, which in turn can lead to problems. Android uses the system cache to load apps efficiently but sometimes, a problematic cache can lead to performance issues. It is therefore important to ensure that you wipe the system cache after every app or Android update installation. If you haven’t done that, here’s what you need to do:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Install app updates. The next step after you’ve wiped the cache partition is to ensure that all apps are compatible and up-to-date. If you are fond of installing apps without checking the reputation of the developer, now is the right time. Go over each app and visit their download page in Google Play Store. Once you’re in there, check if other users are reporting the same trouble as yours. You also want to check if the developer indicates that their product may be problematic with a certain phone model or firmware version.

Of course, you want to ensure that the said app is updated as well. Also, make sure that you re-install the updates for all apps after a factory reset, if ever you’ll come to that point.

Wipe the phone with factory reset. This may sound drastic but it’s really the only thing that you can try apart the two above. We expect that all your issues will be fixed by factory reset but if all of them returns, even there are no apps installed, there might be a deeper reason. It’s possible that the firmware version you’ve installed may be poorly coded. If you downloaded the update over-the-air, contact your carrier or Samsung for more support.

Problem 3: Galaxy S7 edge reboots randomly when SIM cards are loading

Hi! My phone is the Samsung S7 edge, (blue, latest edition). I got it from a carrier named “Globe Telecommunications.” It keeps on restarting and restarting especially when 2 SIM cards are loading, using instagram, or when wifi is connecting. It got really really hot one day, so i downloaded the cooler app. With that, i tried restarting while in airplane mode, and in 1 SIM card but it doesnt seem to work. What should I do? 🙁

model number: SM-G935FD Android version 7.0 baseband version: G935FXXU1DQER kernel version: 3.18.14-11104523 [email protected]#1 WED JUL12 17:01:18 KST 2017 build number: NRD90M.G935FXXS1DQGL SE for android status: SEPF_SECMOBILE+7.0_0006 Thu apr6 14:45:32 2017 IMEI slot 1: 354737080815375 IMEI slot2: 354738080815373 (developer mode on). — Hazelyn

Solution: Hi Hazelyn. The first thing that you want to do is to check if there’s an available update for Android. We can see that it’s still running the basic Nougat version so an update may fix your issue.

If there’s no update available, do a factory reset and see what happens after that. Factory reset will return all Android settings to their known working state, which means that your phone should work normally again. If the issues remain, or if the phone continues to overheat, bad hardware must be to blame. Contact Globe or Samsung to have the phone repaired or replaced.

Problem 4: The best SD card for Galaxy S7

Hi. I was wondering what class and speed of micro SD card is best to use with my Samsung Galaxy S7. I do not want to overspend and realize the ‘faster’ card is not optimized due to phone hardware restrictions. Many thanks! — Cmchristou

Solution: Hi Cmchristou. The answer to your question depends on how you plan to use your Galaxy S7. If you want to use it for high-resolution videos or photography, then investing in faster SD cards is a must. If you only take photos and videos occasionally, even a cheap SD card will do.

Based in our own experience, there are many affordable SD cards out there that you can use for your Galaxy S7. We won’t give any specific brand but try to stick to known ones. Whether you’re planning to use your S7 for photography or for everyday use, you might want to consider the factors below as a guide in picking a specific product:

  • Read Speed must be at least 85MB/s or faster
  • Write Speed must be up to 90MB/s or faster
  • Try to stick to Class 10; they’ll offer good all-around performance.

Go with Ultra High Speed (UHS) SD cards if you plan on using your S7 extensively for high resolution imaging or photography.

The trend in today’s SD card prices usually depends on the capacity and speed. The faster (Class and UHS) and larger capacity card you want, the costlier the card becomes. Think about what you’re planning to use your phone for and if you’ll be doing it for a long time. Keep in mind that the “honeymoon” stage with your phone usually lasts for only a few weeks. After that, everything under the hood becomes insignificant. If you’re a photography hobbyist though, we suggest that you invest in high-end, high capacity cards.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

One Comment

Leave a Reply
  1. I just updated my my Samsung s7 & now I can’t send text messages but can receive them. How do I fix this

Leave a Reply

Your email address will not be published. Required fields are marked *

How to fix your Samsung Galaxy S8 that shows “Unfortunately, the process com.android.phone has stopped” error [Troubleshooting Guide]

3 Best Radio Apps to Listen to Local AM/FM Radio with or Without Using Data and Wi-Fi