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Galaxy S7 not receiving all text messages, keeps saying to send MMS and text separately, other texting issue

For those of you struggling with some form of SMS/MMS issues on their #GalaxyS7 and #GalaxyS7edge, this post might help. We bring you 3 more texting issues and solutions in this article.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 not receiving all text messages

Hi. Ever since I returned to the U.S. from Spain, my phone hasn’t been receiving all my texts. I will be getting texts like normal then they’ll just stop and I won’t receive any until I restart my phone. This happens everyday. I also sometimes just don’t receive the texts at all. I have my phone synced with my tablet so I can see them on there but not my phone. I use the Verizon message+ app. — Trish

Solution: Hi Trish. If you used a different SIM card while you were in Spain, there’s a chance that the phone may have developed some unknown network bug. Make sure that you wipe the phone clean with factory reset to fix the issue. Otherwise, you have to talk to your carrier to see if they’re aware of this problem, and if there’s something that they can do to fix it.

For reference, these are the steps on how to factory reset your S7:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Before you factory reset the device, make sure that you create a backup of your personal files such as photos, videos, contacts, etc.

Problem 2: Galaxy S7 keeps saying to send MMS and text separately, pink line showing in the screen

I didn’t see it in any other questions. Lately I have had 2 most likely unrelated issues. A very thin pink line has shown up on the right of my screen and sometimes it’s there and sometimes not. I’ve changed resolution as recommended by a friend and that didn’t work.

My second issue is with MMS. When I start to add a picture(s) and add text it pops up that it will send the text and picture(s) all separately, even the pictures separately no matter what size they are. It also randomly started to count all the characters in my text even if I was in one text message and not going over into a second. I turned off the text counter but now I never know if I’ve gone over into a second message because it used to only pop up with the character counter at that point. Anyway, mostly just an annoyance but if there’s a way to fix this, I would much appreciate it! — Summer Rogers

Solution: Hi Summer. Your first issue is most probably caused by a defect in the screen. Any discoloration or line should not appear in a normally working screen. We don’t know how frequent the pink line appears but if you want to get a confirmation if our suspicion is true, try to boot the phone to either Recovery mode or Download mode and observe it for at least 24 hours. Either of these modes are independent of the operating system so if the pink line shows up, you know that the issue is persistent. That means that it’s a hardware problem.

Here are the steps on how to boot to either Recovery or Download modes:

Boot in Recovery mode:

  1. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  2. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  3. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

Boot in Download Mode:

  1. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  2. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  3. Wait until the Download screen appears.

Once you’ve booted the phone to any of these modes, try to apply some pressure in the part of the screen where the pink line usually appears. If you think the screen is bad, you should have the phone repaired or replaced.

To fix your second issue, we suggest that you wipe the messaging app’s cache and data. A lot of app-specific bugs are usually fixed by this simple troubleshooting procedure. Here’s how to do it:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more.
  5. These are all clickable items. You’ll want to click on Storage.
  6. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Now, it’s possible that the current version of the messaging app you’re using is buggy and there may not be an available patch for it at this time. If you won’t be able to fix the problem by wiping the cache and data, try using a different messaging app and see if it works when sending MMS.

Also, keep in mind that MMS requires mobile data in order to work. If you have troubles sending any MMS, make sure to contact your carrier for further troubleshooting.

Problem 3: Sprint Galaxy S7 MMS not working in metroPCS network, activation not completed message keeps popping up

I recently bought an unlocked Galaxy S7, which seems to have previously been a Sprint phone, based on the Sprint symbol when it powers up. I also just switched from Verizon to MetroPCS at the same time of the phone purchase. I’m having two issues and I’m unsure if they are related.

First issue: Ever since I’ve had the phone in my drop down list it says “Activation not Completed”; and it won’t go away. When opened, it says Hands Free Activation and it goes through a series of 5 retry periods and then it once again says that the activation was not completed. I believe the reason for this is because it’s part of the Sprint set up and I no longer have Sprint? Not sure, the guy at MetroPCS thought the same.

Second issue: I have not been able to send/receive any picture messages or group chat messages (basically all MMS). But it seems to let me send emojis. This happens on and off of WIFI. I have gone through your site and I have checked mobile data and that is on, the APN is correct to MetroPCS settings, and I have had MetroPCS do a reset to the phone. Nothing has worked for me in the long run. I have been to MetroPCS two times and each time he is able to get the MMS messages to work and it lasts for a little while and then the problem occurs again shortly after. A few times, If I turned the phone off, then on, the MMS would work for a small amount of time, but eventually it went back to not working. This has only worked for me a few times though. I bought the phone from an online electronic eBay store. Is this a problem with the phone itself? Should I contact them? Please help! Thanks! — Mariah Kowal

Solution: Hi Mariah. As much as we would like to help, both issues can only be addressed by your carrier. The Activation not completed message that seem to persist may be an indication that metroPCS system can’t fully integrate your device in their network. Keep in mind that your phone runs a Sprint software, which is not exactly designed to work with non-Sprint network. We don’t know metroPCS system activates new devices but it does appear the message can only be resolved on their end.

The reason for the second problem can also be the same as the first one. MMS need to use a network’s mobile data service and if Sprint’s software is not fully compatible with metroPCS system, all sorts of problem can arise. Again, we can only speculate here. We don’t work for any of these firms and we haven’t examined the compatibility side of the problem. It needs a lot of time to check how Sprint codes work when connected to metroPCS network. Your best course of action right now is to contact the technical support team of metroPCS (not their customer service or sales department) and see if they can help you register the phone properly. If that’s not possible, then you’re better off getting a refund.

 


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