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Galaxy S6 stops playing music when the screen is off, Music has stopped error, other issues

Hello Android fans! Welcome to yet another troubleshooting article about #GalaxyS6 problems. We hope you’ll find a solution to your own problem here.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 stops playing music when the screen is off

Hi. It seems that after the latest update, when playing music through my Wireless speaker by Bluetooth, the music randomly stops playing, often a few minutes after the screen turns off. The problem occurs every time i try to play Music via Ibiza global radio. I do Not have the problem when using other Music apps. I do NOT have power saver on. Can you help me with this issue ? Thanks in advance. –Nilssoerensen

Solution: Hi Nilssoerensen. If you’re having an issue with only one app, and other similar apps play music just fine under the same condition, that’s a clear indication that you may have a buggy app. Make sure that you do the following:

  • check if there’s an in-app setting that causes the behavior
  • wipe the app’s cache and data
  • Re-install the problematic app
  • contact the app developer

For reference, these are the steps on how to delete an app’s cache and data:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Remember, if the problem stays after you’ve wiped the app’s cache/data, or re-installed it, there may be a coding issue that only the developer can fix. As a responsible user, it’s your job to report glitches or bugs so make sure that you let them know about it.

Problem 2: Water damaged Galaxy S6 won’t hold a charge, turns off when not plugged in

Hi I have dropped my Samsung S6 into the toilet a couple days ago I have let it dry out. I tried turning it on but that didn’t work, so I plugged it into my charger and it turns on and I can use it but as soon as I switch the charger off the phone also turns off. When it got dropped in the water it had 98% battery life and when I plug it in it comes up as 98% full but it is like it can not hold the charge without power. I am not entirely sure what system I am running but I know I did the latest update. — Cheyenne

Solution: Hi Cheyenne. Water damage almost always leads to hardware troubles. The  most that you can do is to mitigate the damage done by immediately removing the battery and drying the phone properly. These are the two absolutes that a user must do when faced with this situation. We understand you can’t readily remove the battery easily in this phone as well as dismantle the motherboard so it can be dried properly. That alone should be reason enough for us to tell you that your phone must  currently be experiencing hardware problems. In other words, you need to let a professional check your device so proper assessment can be done. If you’re lucky and the damage does not involve hard-to-replace components or chips, it may be fixed relatively easily. We know you’re hoping that there’s something that you can do to fix this problem right now but unfortunately, you may even complicate the situation if you’ll attempt a DIY (do-it-yourself) repair.

If there’s a nearby Samsung service center in your location, we suggest that you go there so a certified technician can assess the damage. Alternatively, you can tap an independent service center if no Samsung service center is available.

Problem 3: Wet Galaxy S6 won’t turn on

Hi there. I’ve got a Samsung Galaxy S6 and was dropped in the water and at first, after being put in rice for 3 days, then I put the phone on charge and at first, it had a pink light which I believe is a sign of water damaged. However a day later, it was put on charge and nothing has come up. I would like to know if there is still any luck in fixing the phone or shall I just throw it away? — Elizabeth

Solution: Hi Elizabeth. You have a similar issue with Cheyenne above so please read refer to our suggestion for her. Thank you.

Problem 4: Galaxy S6 stops working with Bluetooth device after an update

SamSung S6. Bluetooth operation from cell to Bluetooth – sound drops out after paring correctly. Note S3 works great in bluetooth mode to same BT equipment. Experienced conditions after downloading newer Samsung Software. Is there an APP that can be downloaded and used vs. using Samsung S6 standard software that would work better? — Hensman.john

Solution: Hi Hensman.john. Most Bluetooth issues like the one you’re experiencing are caused by incompatibility rather than by configuration issues so there’s no app that can help you in this one. We suspect that your S6’s Bluetooth version has gone out of sync with your other Bluetooth equipment, especially if the latter runs an older BT version. This type of problem happens all the time, especially when it comes to newer devices that’s paired with, say, older BT systems for in-vehicle equipment. This issue is not unique to Samsung or Android devices. iOS users also suffer the same fate.

Basically, the problem lies in profiles being used by different devices. Manufacturers of Bluetooth enabled devices use different profiles to allow certain features in their products. Unfortunately, there are so many profiles out there that not every gadget support them. Oftentimes, only the most common profiles are enabled so when an update is installed to a device’s Bluetooth system (like your phone), there’s a chance that it may stop supporting a profile that’s being used by the other paired Bluetooth gadget. Smartphones often receive more Bluetooth updates compared to other gadgets like common peripherals such as speakers, headsets, and in-vehicle devices. It’s no wonder a lot of people often discovers that their phone has stopped working properly with a previously working Bluetooth-connected device after an update.

To try to fix the issue, consider updating the Bluetooth version of your other device. Once you’ve done that, delete the old pairing before re-pairing them.

Problem 5: Galaxy S6 screen won’t turn on, LED light turns on

Good day sir/ma’am. My problem about my s6 edge is that my phone suddenly turn itself off and open and off again. And when I turn on the unit, it only the blue light on but the screen never on and when i press the off button is not functioning already. What should i do? The unit is still under warranty but i buy that in Singapore. Now I’m staying in the Philippines. Thank you. — Phoemi

Solution: Hi Phoemi. Looks like the screen may be damaged. From what we gather, you’re saying that the phone appears to turn on as indicated by the blue LED light but the screen stays black all the time. Did you drop the phone before? Or was the phone exposed to water or moisture? Samsung screens are usually robust but if this device had been physically impacted, it may have caused some connection issue in the motherboard, or damaged the screen permanently. To check, we suggest that you try to restart the phone to alternate modes. Here’s how:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 6: Galaxy S6 reboots on its own when wifi is enabled

Hi. I have installed Nougat a month back and since then, whenever I connect to Wi-Fi, my phone goes on loop reboot, flashing the home screen for a few seconds each time before rebooting. If I’m on 4G it works fine, but the moment I connect to Wi-Fi it reboots. Could you help me fix it? Thanks! — Mariana

Solution: Hi Mariana. Try to clear the cache partition first. This will force the phone to delete the current system cache and replace it with a new one. Sometimes, updates and installations of app can corrupt the system cache so wiping the cache partition where it’s located is a must-do in this situation. Please follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Once you’ve deleted the system cache, the next step is to ensure that all your apps are updated and compatible. Remember, not every app is built properly. Some may work fine for a particular Android version but when a new updates comes, it may become problematic, affecting other Android functions or those of other apps. If you tend to install apps without checking, make sure that you go over the list of entire apps and remove those from unknown or unofficial developers. Alternatively, you boot your device to safe mode in order to check if wifi will work normally without any third party app running. Safe mode blocks third party apps and services so when you restart your phone to safe mode, only Samsung, Google, and other pre-installed apps from your carrier can load. If wifi works, that’s a confirmation that one of your apps is to blame. To know which app it is, you have to spend effort and time to figure it out by eliminating one after another.

To restart your phone to safe mode (refer to the steps above).

If the problem continues even when the phone is in safe mode, the problem may lie in Android itself. Do a quick factory reset and see if it fixes it.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem 7: Pre-owned Galaxy S6 camera not working properly, freezes when typing something

Droid guy, need your help. I received a Samsung Galaxy S6 through a company purchase (we upgraded). The phone that i received is having a lot of issues. Our tech guy wiped clean the phone and did a system reset before giving me the phone. There are two annoying issues.

The first is that the base camera app is “glitchy.” When taking a selfie, the picture is covered about 1/5 of the photo in a rainbow-stripe, going from top to bottom. It occurs on every selfie taken, in slightly different spots, but always covering about 1/5 of the photo from top to bottom, kind of like it is crossing the screen when the photo is taken. It is not there when taking the photo, but appears afterward. I don’t know how to get rid of it. To add, when taking normal photos, they turn out OK, but when viewing them as multiple “thumb nails” they have various pixelated white stripes on them (horizontal and vertical). When you click on them, they stripes go away.

The second issue is that when using the basic texting app, the phone freezes and resets. It usually happens before i can type a sentence. It is constant with the base app or Verizon texting. I downloaded the Textra app, and it works fine. However, sometimes when using Facebook or other apps, the phone again freezes when i am typing. I have done many resets, but not a “hard reset” yet. I think that may be my next step. I have not read much about the issues i am having, so this may be unique?!

I can send a few examples of the selfie issue. —         Shawn

Solution: Hi Shawn. First of all, you have to accept the fact that a pre-owned gadget can sometimes come with problems. The fact that it’s a corporate phone does not help at all. You don’t know the level of abuse the phone has accumulated (not necessarily physical) over time. It’s also possible that the phone’s software may had been modified by the company’s security team to fit their needs and that can impact other functions. That said, let’s see how we can try to fix the problem.

The first step that you want to try in fixing your camera-related problem is to try a different app. You did not indicate if you’ve tried this already but if you didn’t, you must do it. This will help you determine if this is an issue with the stock camera app, or if it’s in the camera (hardware) itself. You don’t need to install any other app. Just look for any app that’s already installed and use its camera function to test. For example, if you already have a Facebook or Whatsapp installed, simply use their camera and see the output. If your pictures continue to show the unnatural line, it must be a hardware issue. That means that the front camera is not working properly. If you want to fix it, you should have the phone repaired.

The pixelation of thumbnails may be an app or software issue so be sure to do a factory reset to fix it.

For your texting issue, it can also be a keyboard app problem so make sure that you wipe the keyboard app’s cache and data (steps provided above). If nothing fixes it, do a factory reset.

As you can see, the troubleshooting ladder for all three issues should eventually end up with a factory reset. It’s the last best thing that you can do. If the issues remain after that, you either have to simply accept them, or have the phone replaced.

Problem 8: AT&T Galaxy S6 edge Plus won’t install Nougat update

My Galaxay S6 Edge plus is operating on Android 5.1.1. My husband and I have the same phone with AT&T, bought at the same time and he received the OTA update to Android 7.0 some time ago. When I go in to about device to search and see if there is an update available, check for updates is in dark black and below it in light gray is continue update. I search for updates and it says my phone is running on the most current software and I try to click continue update and I can’t. I tried to go in to application manager and clear the data on the Google Frame work services and restart my phone and search again, still nothing. If I go in to all applications the 2 arrows for the transmitting data show up and there is an ! over it kind of. Nothing I do gets it moving again. Kies won’t update my phone. I’m stuck. Please help. — Kari

Solution: Hi Kari. Just because 2 Galaxy S6 phones are bought at the same time does not necessarily mean they’ll receive updates at the same as well. It’s possible that AT&T’s system has not scheduled an update for your device at this time (update schedule it’s computer generated) so you may have to wait.

However, if you want to check if there’s anything that you can do about it, we suggest that you start with a factory reset. Doing so will return all software settings back to defaults and wipe the storage device to make room for the update. If your phone will still not receive over-the-air update, install Samsung Smart Switch in your computer and see if that will work.

There’s another method of updating a software called flashing but it requires more knowledge about Android in general. If you desperately want to update your device manually, you can flash the latest AT&T firmware to it. Keep in mind though that flashing is risky and can potentially brick your phone if not done properly. Be sure to do enough research if you decide to do it so avoid facing problems.

Problem 9: Galaxy S6 won’t turn off, won’t start to normal mode

Was using email with no problems. Put phone down to do something else. When I came back to it the light was flashing between blue and turquoise and the screen was black but with “SAMSUNG” flashing faintly on and off. The battery had charge but I have tried connecting the charging cable that came with the phone for over 30 minutes but that has made no difference. The power button will not switch the phone off and I have tried holding the button down for 20 odd seconds to try to boot it but nothing seems to work. I’m afraid I don’t know which Android version is applicable. HELP! — Kay

Solution: Hi Kay. Try to see if you can turn the phone on to other modes (steps provided above). If you can’t, you must send the phone in. The screen may be malfunctioning, or the motherboard may have damaged. Either case, the phone has to be physically checked by a technician so there’s nothing much that you can do about it.

Problem 10: Galaxy S6 showing screen error “Music keeps stopping” (Music has stopped)

My Android phone just started showing “Music keeps stopping” and it covers the screen preventing any other action. It has option of close app and send feedback. But if you close, it pops up immediately. — Odimaadouglas

Solution: Hi Odimaadouglas. If you can, try to uninstall the app that’s causing the error. If it’s not a third party app and you can’t uninstall it, try to clear its data. If that won’t work either simply because the error keeps covering the screen, boot to Recovery Mode and do a factory reset. See steps above on how to restart your S6 to recovery.

Problem 11: Galaxy S6 stuck in Download mode

I have a Samsung Galaxy S6. I woke up to a blue screen with a large arrow and “downloading don’t turn off Target.”  This remained and I could not use the phone. I tried a reset and lost all screen, the battery also appears not to be able to recharge. I can get the initial screen after a reset, but then it goes dead due to no battery life. I have tried new charger and socket as well as numerous resets. What do I do? — Pennieandkids

Solution: Hi Pennieandkids. You’re phone appears to be stuck in Download or Odin Mode. Try to see if you can restart the phone to Recovery mode by following the steps above. If you can, make sure to wipe the cache partition and do a factory reset (if necessary).

If your phone remains stuck in Download mode, contact Samsung or bring the phone to a shop so the hardware can be checked. If you’re lucky and the issue is just a bad button (Volume rocker or Power), replacing it should be an easy fix. However, if the problem is motherboard-related, you may be looking at a possible motherboard replacement, which can be expensive.

 


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