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Galaxy S6 apps missing after factory reset, Facebook app very slow, other apps-related issues

Ever noticed an app or apps in your #GalaxyS6 are acting strange? Keep reading as this post might help. This post discusses 5 apps-specific problems so we hope that you’ll find article useful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 camera failed error, camera won’t load

Hi all. Whenever I try to open the camera app I receive an error message (Camera Failed). I tried everything to fix this issue with my device, Force stop & clearing Data Wipe cache partition Factory reset Samsung original system re-flash But nothing fixed this issue. So would you please help me with getting a solution. The phone has no warranty because the screen is cracked. Thanks. — Khaldoun AlGhatrif

Solution: Hi Khaldoun. We hate to tell you this but there’s only so much that you can do in this case. App troubleshooting in Android are limited to the ones you’ve already tried so you can assume that you have a bad hardware at hand. If factory reset failed to resolve the issue, then the camera assembly may have been damaged after you dropped or physically impacted the phone (which also cracked the screen). Like water damage, unnecessary shock or trauma in your device can damage hardware components for good. In this case you need to let a professional check the hardware so you’ll know if the issue is fixable or not. At minimum, you’ll end up with a camera replacement in this one.

If you intend on fixing the camera yourself, we suggest that you visit other websites  that can give you step-by-step instructions. iFixit is a good site to start. Do-it-yourself repairs are risky, especially if you are a first timer. Be sure that you have the right tools, replacement parts, and basic electronics knowledge before doing it.

Problem 2: Facebook app very slow when S6 is not connected to charger

I am having issues with Facebook app. It is very, very slow when it works at all. It works fine when it’s plugged into the charger but doesn’t if it’s not. I have tried disabling and enabling and changing password. I have rebooted.

Also, my charge is going down very quickly which was not happening before the Facebook app problem. — Letha

Solution: Hi Letha. The first troubleshooting step that you want to try is wipe the cache partition. This will lessen the chances of a corrupted system cache causing trouble. Here’s how to do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If wiping the cache partition won’t result to a fix, you must then ensure that your operating system and apps are all updated. To check if Android is updated, go to Settings>Software update.

  1. To update all your apps, try the following:
  2. Open Play Store app.
  3. Tap Options (three horizontal lines in the top left).
  4. Tap My apps & games.
  5. Tap UPDATE ALL.

Since you appear to have a battery issue too, you want to also ensure that the battery is recalibrated. Sometimes, Android loses track of actual battery levels so you can retrain it by doing the following:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Charge the phone without turning it back on.
  3. Wait until the battery says it is fully charged to 100%.
  4. Wait for an hour before unplugging the phone from the charger.
  5. Use the phone until battery reaches 0% percent. The phone should turn off by itself.
  6. Recharge the phone to 100%, wait for an hour before unplugging it again.
  7. The battery should now be recalibrated. Observe how phone works.

Finally, if all the steps above won’t change anything, do not hesitate to factory reset your device. This will ensure that you return all software settings to their known, working defaults.

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
  9. Reinstall Facebook app and see how it works. Make sure not to install other apps at this point.

If Facebook app works fine after a factory reset but returns to being problematic after installing the rest of your apps later, that means that it’s not a Facebook issue at all. Use elimination method to identify which among your apps is causing the problem.

However, if Facebook app continue to show the same problem after a factory reset even when there are no other apps, it may be an isolated case. Contact Facebook support for help.

Problem 3: Galaxy S6 Google contacts notes field character limit

All of my contacts are synced with Google. One of my contacts has a lot of information in the notes section. All of the information does not show when I open the contact. I did not have this problem on my Galaxy S4. I’ve even tried opening the “edit” option to see if all the information will show and it doesn’t. It only shows about a third of the information. Thoughts? — Pat

Solution: Hi Pat. We tried to replicate the issue in our end and we can confirm that Google Contacts Notes field is limited to 1000 characters only. Again, it’s characters NOT words so that’s a very limited option. This is true for at least 4 devices we’ve checked so far (S5, S6, S7, and S8). We don’t use a third party app of this type so we can’t give any specific app that you can try. Try to visit Google Play Store and see if you can find an alternate contacts app that will allow you to store longer notes for each contact.

Problem 4: Recover files after Galaxy S6 was accidentally wiped, apps missing after factory reset

I am using Samsung S4 and S6 edge. I have the same Google ID on both phone. My S6 edge was showing red line on top of the display screen. It was under warranty. Vodacom fixed it for me but he wiped my phone. All contacts, image, apps, videos, music everything. Now how can i get all my stuff back? Please let me know. i tried all backup apps option on my phone but no result. Please let me know. i need your help. — Tarif_malek786

Solution: Hi Tarif_malek786. Unless all those missing stuff (photos, videos, contacts, and music) were copied to another device or to a cloud server before a phone wipe was done, you really don’t have a way to recover them. If by “wiped my phone” you mean a factory reset, then those files are gone at this time.

If you set your phone before the factory reset to automatically sync to Google or Samsung, there’s a chance that those files may be copied to any of them. Try to log in to your Samsung and Google Drive accounts and see if that’s the case. Otherwise, you’re out of luck; there’s just no way to get them back.

To prevent losing important files in the future, make it a habit to regularly create a copy of them in a second device. If your phone regularly connects to a wifi network, you can take advantage of allowing it to sync to any cloud service so you have a copy of your files all the time. Keep in mind that smartphones or storage media can fail anytime. Don’t assume that your smartphone, computer, flash drive, or hard drive can run normally all the time. It’s a surefire way of losing precious digital memories should something untoward happens.

Your list of apps should still be in your Google Play Store app. Just sign back in and see the list. However, local app information like game progress for a particular app, or any app-specific information that’s only stored in the phone locally are already gone. Unless those information were stored by the app server itself, there’s also no way to recover them as well.

Problem 5: Galaxy S6 screen grid option in Home screen is missing

My husband’s Samsung Galaxy S6 does not have the Screen Grid option. (If you hold your finger on the Home screen in a blank spot, the Screen Grid option should appear in the lower right corner.) Instead, his has Settings instead of Screen Grid in the lower right corner. I have the exact same phone, and I have Screen Grid option, so we do know where it SHOULD be. — Coleen

Solution: Hi Coleen. If your husband’s phone uses a third party launcher, screen grid option may be disabled to give way to customizations being offered by the said launcher. The phone must use TouchWiz home as launcher in order to get screen grid option back. To check, follow the steps below:

  1. Open Settings app.
  2. Tap Apps or Applications.
  3. Tap More options (three-dot icon) at the upper right hand side.
  4. Tap Default apps.
  5. Make sure that Home screen says TouchWiz home.

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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

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