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How to fix your Samsung Galaxy S8 Plus that keeps showing “Unfortunately, My Files has stopped” error [Troubleshooting Guide]

The error message “Unfortunately, My Files has stopped” with your Samsung Galaxy S8+ is actually notifying you about the built-in files explorer app that stopped working or crashed for some reason. More often, the problem is limited to the app only but there are times when it’s actually just a result of a firmware issue that affected many of the built-in services.

So, in this post, I will walk you through in troubleshooting your phone that has the “My Files has stopped” error. We will try to look into each possibility and rule them out one by one until we can easily determine the cause or the trigger of the error because only then that we can try to formulate a solution that may not just fix the problem but also prevent it from occurring again in the future. So, if you’re one of the owners of this phone that encountered this kind of problem, continue reading below as this post may be able to help you.

Now, before we go to troubleshooting, if you are currently experiencing a different problem, try to visit our troubleshooting page for we have already addressed some of the most common issues owners encountered with their device. Find issues that are similar to yours and feel free to use our solutions or troubleshooting guides. If they don’t work, however, and if you need further assistance, contact us by completing our Android issues questionnaire. All we need is information so we can help you. Don’t worry, it’s free.

How to troubleshoot Galaxy S8+  with “My Files has stopped” error

Problem: Hi guys. I have the Galaxy S8+. It’s an upgrade from the S6 I got a couple of years ago. I got this phone in January but now whenever I try to open a picture or any file, I will get the error “Unfortunately, My Files has stopped” and regardless whether I tap the OK or REPORT, the error will still shows up again. Can you help me with this please?

Troubleshooting: There are actually just three procedures I want you to do that can potentially fix this problem and they’re very easy to do. So, without further adieu, here are the things you need to do:

Step 1: Clear the cache and data of My Files app

This will reset the app and bring it back to its factory settings as well as delete all the caches the system created for it. Don’t worry, none of your files and data will be deleted when you do this. It’s safe and effective and here’s how you do it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap My Files.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

After this procedure, open the My Files app and browse through your files. Try to open or view your files to see if the error still shows up and if so, move on to the next step.

Step 2: Delete all system caches so that they will be replaced

Since My Files is deeply integrated into the system, there’s a chance that this error message is triggered by some corrupt system caches. So, the next thing you should do if the error still shows up after clearing the cache and data of My Files is to delete all the system caches and you can do so by wiping the cache partition through the Recovery Mode:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition”
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

After doing this, open the app in question again and if the error still shows up, move on the last step.

Step 3: Backup your files and data, then reset your phone

This is your last resort but it’s most likely to fix the problem since errors like this are considered minor problems. The reset will bring your phone back to its factory default settings and fix all possible issues you haven’t noticed including this error message. Prior to the reset, however, make sure to make a backup of your files and data and after which, disable the Factory Reset Protection so you won’t be locked out of your device after the reset.

How to disable Factory Reset Protection or anti-theft feature

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap 3 dot icon.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

How to perform Master Reset on your Galaxy S8+

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

You can also reset your from the Settings menu…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

I hope this troubleshooting guide helps.

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