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How to fix your Samsung Galaxy A7 that keeps showing “Unfortunately, Chrome has stopped” error [Troubleshooting Guide]

Your Samsung Galaxy A7, or any Android phone for that matter, has two built-in web browsers. The first one is the app called “Internet” while the second one is Chrome, which is mandated by Google to be with all smartphones running Android. We have received several messages from our readers who are complaining about the error “Unfortunately, Chrome has stopped,” which basically notifies you that the latter has crashed or stopped working for some reason. Of course, we don’t know yet why this is happening but we already encountered this issue before so we may know a thing or two to fix it.

In this post, I will walk you through in troubleshooting your Galaxy A7 that keeps showing this error. We will try to consider every possibility and rule them out one by one until we can arrive at a point wherein we can easily determine what the problem is all about and why it occurred. Knowing what the cause is always a way to fixing the problem and based on our experience, this kind of error might just be limited to the app that’s specifically mentioned. At least, we already have a starting point for our troubleshooting. If you’re one of the owners of this phone and are currently bugged by a similar problem, continue reading this post as it may help you fix it.

But before we actually jump to our troubleshooting, if you have other issues with your device, then try to visit our Galaxy A7 troubleshooting page for we have already addressed the most commonly reported issues with this device. Try to find issues that are similar with yours and use the solutions and workarounds we suggested. If they don’t work for you or if you need more help, then feel free to contact us by filling up our Android issues questionnaire. Just give us the information we need and we’ll help you solve your problem.

How to troubleshoot your Galaxy A7 with “Chrome has stopped” error

Problem: Hi guys. I have the Galaxy A7 smartphone which is from Samsung. This is actually the second Samsung device I bought, the first one was a Galaxy S3. anyway, my problem is that whenever I try to tap a link from the texting app, the error message “Unfortunately, chrome has stopped” would pop up and it happens every time. Some of my friends send me links to files they uploaded online and every was working great last week but now this error keeps bugging me. What’s happening with it? I never had this problem with my S3 so I’m a bit confused why this is happening in the first place. Can you help me? Thanks.

Troubleshooting: This type of problem is common not only in Galaxy A7 but to all Samsung devices that run on android operating system. One of the reasons that the error message appears on the screen it is because the files and data of the app might be outdated and the firmware could no longer recognize it that is why it crashes every time you launch the app. But before we can jump to  the conclusion it is imperative that we we should isolate first the issue through performing the basic troubleshooting procedures on your phone. Here’s what you should do:

Step 1: Boot your phone in Safe mode

This time, we have to figure it out what caused the problem by booting your device in safe mode. Through this method all third-party apps will be temporarily disabled and only the pre-installed ones will run in the system. So, while in this state and the error message is not showing up, then it is evident that the culprit is one or some of the third-party apps. Try to find those apps and uninstall them if possible to fix the problem.

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

However, after doing this procedure and the issue still persists, then move on to the next step.

Step 2: Delete the Cache and data of your Chrome App

In this procedure, we have to delete all caches and data stored in the app so that newer and fresher files will be created. And take note before you follow the steps all browsing history saved on your phone will be erased as well as the cookies. But the good thing is, if corrupted and outdated caches caused the issue, then this method would surely fix it.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Settings.
  6. Tap Storage.
  7. Tap Clear cache (for third-party apps).
  8. Tap Clear data and then tap OK.

After the procedure, open chrome and launch any website to check if the error message will still shows up in the screen. If so, proceed to the next procedure.

Step 3: Delete the System caches in the directory

Although you did not mentioned that the firmware had not been updated but a big possibility that an outdated caches might triggered the issue. So, this time, we have to reset the cache partition of your phone to make sure that all files and data could run perfectly in the system. But don’t you worry, this procedure won’t erase the files you saved in the internal storage of your device, instead, only the old caches in the directory will be deleted. Here’s how:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Step 4: Create a backup of all your files and reset your device

As far as troubleshooting your device is concern you already performed all of it to resolve the problem. So, what we have to do now is to bring back your phone to its default settings to make sure that all bugs and apps that caused the issue should be removed. But before you can perform the steps on your Galaxy A7, try to transfer all files from your internal storage to your SD card or computer because it will be deleted once you proceed to the steps. This is how to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

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