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Samsung Galaxy S7 shows up “Unfortunately, Chrome has stopped” when opening links [Troubleshooting Guide]

Out of the box, your Samsung Galaxy S7 already has two web browsers namely, Internet and Chrome. The latter is actually mandated by Google to be present in all Android phones while the former is Samsung’s initiative.

The error message “Unfortunately, Chrome has stopped” is of course notifying the user that the Chrome browser crashed and couldn’t continue working. It might be a temporary issue or a serious problem that needs to be addressed immediately. Chrome is a built-in app and is deeply integrated into the firmware so there’s a possibility this error message is just a sign of a serious firmware problem.

In this post, I will walk you through in troubleshooting your Galaxy S7 that keeps showing this error. We will consider every possibility and rule them out one by one until we can easily determine the problem and try to fix it on our own without any help from a tech. So, if you own a phone like this and are currently bugged by a similar concern, then try to finish reading this post as it may help you fix it.

Now, before anything else, if you have other issues with your phone, make sure you drop by our Galaxy S7 troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy S7 with “Chrome has stopped” error

Problem: First off, I have a Galaxy S7 phone and it’s still a few months with me. I upgraded from the S5 so I’m not really new to Samsung devices. However, I’m not really a tech person so any technical problems are like Greek to me, you know. I have an issue with it as whenever I opened a link from a text the error “Unfortunately, Chrome has stopped” shows up and it happens every single time. As I said, I’m not a tech person but I don’t see a connection between the texting app and chrome, or is there? Can this problem still be fixed? Help me please.

Troubleshooting: The error message “Unfortunately, Chrome has stopped” is more often than not a very minor issue affecting the app that’s mentioned in the error. So, I am confident that one of the procedures in this post will fix it but I’m not sure which. But let’s begin our troubleshooting from procedures that don’t generally make an impact on your files and data as well as on the firmware and here’s what you should do:

Step 1: Clear the cache and data of the Chrome app

This will reset the app to its default settings and all its updates installed in your phone will remain. What you could possibly lose when doing this procedure are your bookmarks, browsing history and other browsing-related preferences but if you’ve synced your phone with your Google ID, maybe you can just restore them later.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Chrome.
  5. Tap Storage.
  6. Tap Clear cache.
  7. Tap Clear data and then tap OK.

Once done, open Chrome again to see if the error still shows up and if it does, then move on to the next step. But if you badly need to browse the web, try using Internet at this time while the problem is still not fixed.

Step 2: Clear the cache and data of the Messages app

You said that the error shows when you open links from texts. I understand Messages and Chrome are two very different apps and are not really related to each other except for the fact they’re both built-in apps. But it is clear the problem occurs when you try to open links that are sent through Messages. Meaning, Chrome is to be the default web browser on your phone that’s why it’s the one that’s crashing when a link is opened. Let’s just try to rule out the possibility that the Messages app is the one that triggers the problem:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Messages.
  5. Tap Storage.
  6. Tap Clear cache.
  7. Tap Clear data and then tap OK.

If the error still shows up after this, then proceed to the next step.

Step 3: Reboot your Galaxy S7 in Safe mode

Let us now rule out the possibility that this problem is caused by one of the third-party apps you installed. Maybe there’s just something that keeps bugging the firmware in the background and we don’t know which of the apps is doing it. Therefore, reboot your phone in safe mode to temporarily disable all third-party apps and give way to built-in apps to be the only ones that run. If the problem is caused by one of the third-party apps, then the error shouldn’t show up while in safe mode.

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Assuming the issue is fixed in this mode, then the problem is not really that complicated. You just have to find the app that’s causing the problem and then try to find out if there’s an update available for it and download it. You also have to reset the app you suspect and uninstall it if the reset doesn’t work.

How to find updates for apps on your Galaxy S7

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

How to reset applications on your Galaxy S7

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Storage.
  6. Tap Clear data and then tap OK.
  7. Tap Clear cache.

How to uninstall applications from your Galaxy S7

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 4: Delete all system caches so they’ll be replaced

After booting up your phone in safe mode and the error still occurs while in that state, then it’s time to go after the firmware. If you’ve recently updated your phone prior to this problem, there’s always a chance that some of the caches got corrupted and I’m talking about system caches. During updates, there’s a tendency that some of them will get corrupted and when the phone continues to use them, performance issues may occur and some apps may crash and this might be the reason why the Chrome stops working.

So, start your phone up in Recovery mode and then wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Wait for your phone to become active and when it’s ready, open a link from your text to see if the error still pops up and if so, then it’s time to reset your phone.

Step 5: Backup your files and data, then reset your Galaxy S7

As far as troubleshooting is concerned, you’ve already done your part to no avail. So, it’s time to reset your phone to bring it back to its factory default settings. However, since all your files and data will be deleted during the process, make sure to make a backup prior to the reset. After which, just to make sure you won’t be locked out, disable the Factory Reset Protection before you actually reset your phone.

How to disable Factory Reset Protection on Galaxy S7

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap Menu.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

How to factory reset your Samsung Galaxy S7

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

You may also reset your phone from the Settings menu…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back key twice to return to the Settings menu, then tap General Management.
  8. Tap Reset.
  9. Tap Factory data reset.
  10. Tap Reset device.
  11. If you have screen lock turned on, enter your PIN or password.
  12. Tap Continue.
  13. Tap Delete all.

I hope this troubleshooting guide helps.

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