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Galaxy S6 SMS become out of order after an update, fast charging stops working, other issues

Hello Android community! Here’s another source of #GalaxyS6 troubleshooting tips for you. We hope that it’ll become another reference for solutions not only for persons mentioned here but also to the entire Android community.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 stopped charging

Hello. As of yesterday evening, my phone has not been charging unless it is turned off. But even then, it only charges in 5-7 second bursts, before not charging for about an equal amount of time. It won’t register the charger at all when it is turned on. Nothing happened to it yesterday. It was charging fine about four hours previously to when I put it on the charger and it refused to connect. Any thoughts? Thanks. — Jill

Solution: Hi Jill. An issue like yours can be caused by anything at this point. Among the possible causes includes:

  • an operating system glitch
  • a bad USB charging cable and/or charger
  • a broken battery
  • a bad charging port
  • an unknown motherboard problem

There’s no way for us to tell which of them is the cause given how little details you provide here. You should narrow the list down yourself.

Firstly, you want to try a new USB cable or charger. If you’re lucky and the problem only lies on either of them, a replacement can quickly fix it. Be sure to use a known working USB cable and charger for this exercise.

If you’ve already tried that before contacting us, then your next move is to wipe the phone clean with factory reset. A factory reset is needed so you’ll know if the problem is software-related or not.

If the phone remains unresponsive and still fails to charge, consider sending the phone in to either Samsung or to any relevant party like your carrier or the store where you got it from. There’s no software test to know if the battery, charging port, or motherboard are all fully working at this time. Only a trained technician can do that for you.

For reference, here are the steps on how to factory reset your S6:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 2: Galaxy S6 edge+ won’t ring when there’s incoming call

I have the Samsung Galaxy S6 Edge+ and I’ve had it about 2 years or so. Just within the last two weeks, when people call me the phone won’t ring and connect to mail box. When making outgoing call, it took long delay to hear ring back tone. (20 secongs to couple of minutes). Device was AT&T and used in T-Mobile for more than 1 year. If network type change to GSM only, it solves the problem. Inside my house, LTE signal is stronger than GSM.

I also update software yesterday to 6.01 from 5.1.1. Observing signal, device is in LTE and and after dialing outgoing call device drop to GSM. If change to AT&T SIM, phone working fine with LTE. — JunQi

Solution: Hi JunQi. There’s a reason why carriers still uses older “generation” (the G in 2G, 3G, and 4G) technologies even up to now. Voice calls and SMS don’t require much bandwidth so they are piped through your carrier’s older generation mobile technology. 4G LTE is reserved by carriers for data transmission as it require faster and bigger bandwidth. That’s the reason why 4G LTE will temporarily becomes suspended when you make or receive a call. If you’re having problems like calls dropping randomly, voicemails not working, or any other voice calling-related issue, it’s either due to poor signal in your area, or there’s an on-going network issue. In either case, you want to let your carrier know so they can isolate and identify the true cause.

Before you contact them, make sure that you wipe the cache and data of your Phone app. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application. Tap Clear Data option.

Problem 3: Galaxy S6 won’t install Android update, calls keep breaking up, has poor signal reception

Hello! I have been having a couple different problems with my Android. To start, my fiance has an identical phone on the same plan, so keep that in mind when I refer to his phone.

 

  • It will not recognize updates. I frequently check for updates because they’re necessary, and I haven’t had a single update in the two years (timeline is a little sketchy :o) I have owned the phone. I go into settings and “about device” and check that way, but it always says my phone is up-to-date. That being said, I have the Lollipop 5.1.1 version and know it is not the latest version. Also, my fiance’s phone has updated numerous times.
  • I “break up” when attempting to make phone calls and text messages have to be sent numerous times before they will go through. I receive the “message failed to send” notification. It’s as if I have very poor service, which would make this make sense. But I don’t. I usually have, at the very minimum, two bars of 4G LTE. For a phone call, I get so frustrated I just hang up and use my fiance’s phone. I’m seated in the same spot, with the same service, but his works perfectly. For texts, I have to resend the message ten times before it finally goes through.

 

I know I was long-winded, but if you help me, it would be GREATLY appreciated. You may tell me to do a factory reset, and if that’s the case, how do I keep everything the same? I know there’s an app for files, but I have passwords saved (that I can never remember) and a theme that I would prefer not to lose. There are many other things I would like to not lose, but that would be too long a list. Thank you. — Elizabeth

Solution: Hi Elizabeth. That your phone has never been updated may be the main reason why the second issue occurs. Updates are provided not only to make cosmetic changes to the graphic interface but also to introduce “fixes” for known problems. We can’t be sure if the calling issue is caused by an outdated software but installing updates is usually a recommended solution in this case.

Since your phone does not appear to receive any OTA (over-the-air) updates, meaning those pushed by carriers over their network, you can try to see if an update can be done via Samsung Smart Switch first. In your computer, download and install Smart Switch. Make sure that you also install Smart Switch in your phone afterwards. Then, follow the steps provided in this link on how to use Smart Switch. If there’s an available update for your device, Smart Switch should inform you about it. If that doesn’t happen, then you need to try factory reset first and see what happens after that.

Before doing a factory reset, you can use Smart Switch to back your photos, videos, contacts, messages, etc. up. For passwords for your individual apps, it’s for you to find a way to reset them. Password recovery can vary by app or service so you want to do an inventory of your apps and list your credentials for each of them somewhere. You may need to contact the developer of the app or the service provider itself for support on this one. For example, if you can’t remember the password for your Facebook app, you’ll have to follow Facebook’s policy on how to recover or reset it.

If your voice calling problem will continue after a factory reset and Android update installation, make sure to talk to your carrier about it.

Problem 4: Galaxy S6 got hot and won’t turn on

My Samsung Galaxy S6 was in my pocket and all of a sudden it started to get hot and when I went to look at it, I couldn’t get the screen to come on. I tried all the recommended solutions (power button & volume down keys together, etc) and still does not come on. I just have a blue blinking light and phone gets hot randomly. I should also mention that the screen is cracked but has been for a several months now. Is there anything I can do to fix this?

Also, when I try the method of holding power key, volume up and home key sometimes it appears to be stuck trying to reboot. It just keeps making the sound it dies when normally powering on but no screen comes on. — Pokermilf333

Solution: Hi Pokermilf333. There’s nothing more that you can do if the phone is unresponsive. There’s no software magic that you can do power a broken back on. If you’ve already tried all the different hardware button combinations (detailed below) and the phone remains unresponsive, you’ll need to have the hardware checked. Contact Samsung or bring it to an independent service center. There may be a battery or motherboard issue causing it to heat up and not turn on.

For reference, there are the steps on how to do  different hardware button combinations and the follow up troubleshooting that you can do for each of them:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 5: Galaxy S6 won’t charge, screen stays black

I have a Samsung Galaxy S6 and when I go to plug it in to charge, sometimes it charges, sometimes it vibrates like it will charge but then the screen goes black. And sometimes it doesn’t respond at all. I have tried using different outlets, chargers, and USB cables but seem to have the same amount of luck no matter what I change. Sometimes wiggling the USB cable into the charging port of the phone helps but other times it doesn’t. Thank you. — Hannah

Solution: Hi Hannah. The phone’s charging port is most probably shot. If you’ve already tried a factory reset and there was no change at all, bring the phone to Samsung or to an independent service center.

Problem 6: Galaxy S6 not receiving emails, keeps saying there’s not enough storage space

My email app will not receive any emails. I tried to sign up to a forums website, and it sent a confirmation email, and when I looked, it didn’t receive it, or sync up, last sync up was months ago! And when I try to reload the list, it says that there’s not enough device storage, and I’ve already gotten rid of unneeded junk out of the data folder (In SD card, because I don’t have root and I don’t plan to). I even cleared the emails list, force stopped it, cleared cache, cleared data, still not enough device storage! — ERROR

Solution: Hi Error. Make sure that there’s at least 1GB free storage space in your phone before you attempt to redownload your emails ago. This is more than enough for your future near-term incoming emails but may not be so when you consider that some updates can take a lot of MBs from time to time. If you want to check if it’s simply a storage space issue, consider doing a factory reset first (steps provided above), configure your email again, and see how it works. Be sure not to install any other app right after a factory reset. This way, you’ll know that there’s enough space in your device. There are other possible reasons for your problem of course so doing a factory reset first is a good baseline to give you an idea where the problem may lie.

For example, the email you’re waiting for may simply be being forwarded to the spam or junk folder of your email account or email app. If you have a web version of your email, make sure to log in to it as well to check if the missing emails are being directed to the junk folder. Say, you have a Gmail account, simply open the phone browser, log in to your Gmail account, and check the Spam folder.

Sometimes, third party app bug can cause other apps to behave erratically. If your email works after a factory reset but reverts to its problematic state after installing all your apps back, a third party app is most likely causing it.

If you are paying for your email service, you can also contact the email service provider for support. There’s a chance that they may be blocking the domain of the email sender. Otherwise, they should help you figure out the cause of the problem.

Problem 7: Galaxy S6 fast charging stops working after an update

I upgraded my S6 a couple of weeks ago and it has started charging very slow. I first started with checking my charger since my husband also has a s6 and the charger is working just fine with his. I then placed the device in safe mode, same issue. Removed some apps that I had recently downloaded, same issue. Cleared the cache and the end result is a factory reset, nothing is working. One thing I have noticed is that before the factory “black” screen came up the install screen was there as it was installing an update, but seemed to fail as a caution sign came up. Could it be that what ever the update was failed and is causing this issue a few weeks later or something more? Please help! 6+ hours to charge my phone is driving me nuts. — Tanika

Solution: Hi Tanika. In a lot of similar cases we encountered, fast charging issues are due to bad charging port. Yours may be an exception though so if you’re positive that the issue seems to coincidentally occur after an update, you can opt to flash the older Android version to check if your suspicion that the update may have caused this problem. Flashing requires modifying core system files so you want to be very careful when doing it, making sure that you find a good guide to walk you through the steps first. Using the correct version for your phone model is also a must. If your phone was working fine previously when it was running Android Marshmallow, then flash a Marshmallow version so you can compare how fast charging works.

We don’t provide flashing guides in this blog so try to find a good one online.

Flashing back the older Android version is not an solution but you may want to try it if you don’t want to send the phone in for repair or replacement.

If reverting to the older firmware version won’t make a difference though, then you can bet that it’s a charging port problem.

Problem 8: Galaxy S6 won’t install Nougat update

Good day! I have been reading a lot of articles regarding the Nougat 7.0 update arriving to older phones. I own a Galaxy S6 edge but I am currently stuck with the Android 6.0.1 version. I check for available updates from time to time but there still isn’t an available update for my phone. I want to upgrade to the latest version badly. Hoping for a positive feedback. Thanks!        — Alexi

Solution: Hi Alexi. With millions of newer Galaxy S7s and S8s at this time, it may time months for Samsung to roll out the latest updates to older models like the S6. Assuming your phone was never customized, rooted, or taken to another network, all you can do is to wait.

If you want, you can also try to use Smart Switch to check for updates (see our suggestion for Elizabeth above). If you can’t update your phone via Smart Switch, which means that Samsung is not yet ready to release an update to your device, your other option is by manually installing the update via flashing. Keep in mind though that if your carrier is not yet ready to support an S6 running Nougat in their network, you may encounter problems as well. Sometimes, it’s the carrier that releases an update instead of Samsung so if their system is not configured to work with an S6 running the latest Android operating system, they may block your account or you may experience service interruptions. Be sure to check with them first to see if that’s the case or not.

Problem 9: Galaxy S6 SMS become out of order after an update

Since last update my text messages are out of order. My conversation in a text message is out of order. My phone is showing i have recent calls from June 18 2017. It’s not even June 2017. I just want my phone back the way it was before the update. There was nothing wrong with it before now it is a mess and I am really frustrated. — Linda

Solution: Hi Linda. Make sure that your phone’s system time, date, and timezone are set correctly under Settings>General Management. Incorrect time and date is the usual reason why SMS conversations appear out of order.

If that won’t fix the issue, make sure that you wipe the cache and data of your messaging app. Here’ s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application. Tapping Clear Data button will erase your messages so make sure to back things up before doing it.

Finally, if the steps above won’t work at all, do a factory reset.

 


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