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How to fix your Samsung Galaxy A7 that keeps showing up “Unfortunately, Internet has stopped” error [Troubleshooting Guide]

The error “Unfortunately, Internet has stopped” on your Samsung Galaxy A7 actually notifies you about the Internet app crashing. It’s most likely just an app-related issue and your internet connectivity isn’t affected by however, your capability to browse the web using the app might be the one that will suffer the most. In other words, the Internet app is actually the web browser but Samsung did change its name so as not to confuse owners. But for us who have already received thousands of emails from our readers, we find it rather confusing sometimes when our reader complains about his/her internet connectivity when the problem is the browser.

In this post, I will tackle this error message with the Galaxy A7 being the subject of our troubleshooting. We have encountered this error before with other Android devices and we know a procedure or two that can fix it. However, we don’t know for sure the gravity of this problem. Remember, Internet is deeply integrated into the firmware being a built-in app and this error message might just be result of a more serious issue. So, we will take into consideration every possibility and rule them out one by one until we can arrive at a point wherein it would be easier to pinpoint the cause of this problem. This way, we can formulate a solution that might fix the issue for good. So, if you’re one of the owners of this phone and are currently bugged by this problem, continue reading below as we may be able to help you.

But before we actually jump to our troubleshooting, if you have other issues with your device, then try to visit our Galaxy A7 troubleshooting page for we have already addressed the most commonly reported issues with this device. Try to find issues that are similar with yours and use the solutions and workarounds we suggested. If they don’t work for you or if you need more help, then feel free to contact us by filling up our Android issues questionnaire. Just give us the information we need and we’ll help you solve your problem.

How to troubleshoot your Galaxy A7 with “Internet has stopped” error

Problem: Hi guys. Can you shed some light to the problem I’m currently experiencing with my phone? I have a Galaxy A7 device and for some reason it keeps on showing “Unfortunately, Internet has stopped.” I don’t have a single clue as to why this error shows up but it happens when I try to browse the web and open the app to do it. The phone is still barely a couple of months with me. I don’t really enjoying my device due to this so if you guys can help me out with, that would be great. Thanks.

Troubleshooting: This problem might just be in the app level. Meaning, it might only be the app that’s being mentioned in the error that’s having some issues. At least, that’s the first assumption we have to take and rule out. So, we’ll do some procedures that will try to fix the problem while taking into consideration that it might be just the Internet app that’s crashing and no other factors contributed to it. That being said, here’s what I want you to do:

Step 1: Clear the cache and data of the Internet app

Clearing the cache and data of the Internet app means that you are actually resetting it back to its default settings. If the problem is with the app only, then this procedure is enough to fix it. However, there’s no guarantee at this point that the problem can be solved but don’t let it stop you from trying. Follow these steps to clear the cache and data of the Internet app on your Galaxy A7:

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Apps.
  3. Tap Internet.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

After this procedure, try to open the Internet app again to see if it still crashes and if so, then we have to move on to the next procedure. But before that, if you badly need to browse the web for some reason, then install a different web browser or better yet, use Chrome as it’s already pre-installed on your device. This doesn’t fix the issue of course, but at least you can work or browse all you want even if the Internet app isn’t working.

Step 2: Find out if some of the third-party apps have something to do with the problem

If you really want to fix this issue, then the next thing you have to do is to find out if one or some of the third-party apps you installed on your phone is causing the problem. While the error message clearly states that only the Internet app crashes, there’s still a chance that one of the apps you installed triggers the issue. In this case, if you know which app it is, then you can easily fix the problem by getting rid of it. However, since you don’t have any idea if third-party apps have really something to do with this problem, then you need to start your phone up in Safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

If the phone is in this mode, all third-party apps are temporarily disabled and can no longer interfere with the operations of the built-in apps and services. So, if the crashing of the Internet app is caused by one of them, then the error shouldn’t show up in this mode. Needless to say, once you’ve successfully booted your phone up in this mode, open the Internet app to see if it still crashes and if it doesn’t, then you have to find the app that’s causing the problem, try to update it first to see if that fixes the issue and if not, clear its cache and data and lastly uninstall it if the problem still persists. You may have to uninstall more than one app depending on the number of apps you suspect are causing the problem.

How to update apps on your Galaxy A7

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

How to clear the cache and data of apps on your Galaxy A7

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application in the default list or tap MORE > Show system apps to display pre-installed apps.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

How to uninstall apps from your Galaxy A7

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

Step 3: Start your phone up in Recovery mode and delete all system caches

We are not at a point wherein we have to rule out the possibility that some of the system caches got corrupted and are causing the this issue. That is of course if the Internet app still crashes even in safe mode or if the procedures you did in the second step didn’t work. We now have to look into the firmware to see if it’s a minor issue with the system or if the phone needs to be brought back the way it was out of the box and this is what you need to do first:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

It will take a little while for your phone to boot up as it rebuilds deleted caches but once it becomes active, try opening the Internet app to see if it crashes. If it still does, then you have no other option but to do the next step.

Step 4: Backup your personal files and data, then reset your phone

It is now time to rule out the possibility that this issue might be with the firmware itself because after all, the Internet app is deeply integrated into the firmware and the crashing might just be a sign of a more serious problem with the system. So, it’s time to reset your phone and this procedure is very effective in dealing with app- and firmware-related issues but there’s a catch, you will lose all your files and data that are stored in your phone’s internal storage. So, before the reset, make sure you make a backup of your files and backup your data in the cloud so that you can easily restore them after the reset and you won’t lose any of them. After the backup, I suggest you disable the Factory Reset Protection so that you won’t be locked out after the reset especially if you don’t know your Google ID and password.

How to disable Factory Reset Protection on Galaxy A7

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to reset your Galaxy A7

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

You can also reset your phone from the Settings menu…

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

I hope this troubleshooting guide can help you.

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