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How to fix your Samsung Galaxy A3 (2017) with the black screen of death issue [Troubleshooting Guide]

First off, I want to differentiate the black screen of death (BSoD) from the phone that won’t turn on and the device we’ll focus on in this post is the Samsung Galaxy A3. If the device has a black screen, unresponsive and with no flashing lights, then it just won’t turn on and it’s probably more on a hardware issue than anything else. You may read our post on this as we’ve already published an article that will help you troubleshoot your device with this kind of problem.

On the other hand, if your phone is experiencing the black screen of death, it may have similar signs except that you should see the LED light flashing (or glowing) at the top of the screen regardless whether it’s red, green or blue. The phone may be unresponsive when this problem is happening but the flashing light is a sign that it’s not a problem on the hardware but with the firmware.

I will tackle this problem more closely in this post and I will walk you through in troubleshooting your device with this kind of issue. We’ll try to find out what the problem with your phone really is and what needs to be done to fix it. We will also determine every possibility and rule them out one by one until it becomes clearer why the problem is happening. So, if you have a Galaxy A3 and are currently bugged by a similar concern, continue reading below as this post maybe able to help you.

Now, before we jump to our troubleshooting guide, if even you found this post because you were trying to find a solution to different issue, then I suggest you visit our Galaxy A3 troubleshooting page for we have already addressed some of the most commonly reported issues with this device. Try to find a problem that’s similar with yours and use the solutions or workarounds we suggested. If they don’t work for you and if you need further assistance, then fill up our Android issues questionnaire and we will include your concern in our next posts.

How to troubleshoot black screen of death on Galaxy A3

Problem: Hello guys. I have a Galaxy A3 phone and somehow it won’t respond no matter what I do with it. It won’t turn its screen on, it won’t charge, totally nothing. There is, however, blue light that keeps flashing above the screen as if it’s saying I have unread messages or something. It just won’t respond to whatever I do. Can you help me with this? Thanks.

Troubleshooting: The black screen of death can be one of the most annoying problems you may encounter with your phone and there were already many owners who complained about this issue. It may range from a minor to a complex firmware problem and we don’t know how serious it is just by having the black and unresponsive screen. We need to do some troubleshooting to determine if this problem can be fixed without any help from a tech. With that said, here’s what you should do about it:

Step 1: Perform the Soft reset (Forced Reboot) procedure

Since your Galaxy A3 doesn’t have a removable battery, you cannot do the usual battery pull procedure, however, you can do the forced reboot procedure which is basically a simulated battery disconnect. What you need to do is press and hold the Volume Down and the Power keys together for 10 seconds and your device may reboot.

Don’t worry, none of your files and data will be deleted when you do this but it’s very effective in dealing with minor firmware and hardware issues that may have prevented the phone from booting up or turning on.

Step 2: Charge the phone and do forced reboot one more time

Assuming your phone didn’t boot up after doing the first step, we have to try to charge it as the battery may have already been drained up. In which case, no matter what you do, your device won’t start up. Therefore, connect it to its charger that’s connected to a working wall outlet. Leave the phone charging for at least ten minutes and then do the forced reboot one more time; press and hold the Volume Down and the Power keys for 10 seconds. If the phone starts, then problem solved, although I would still suggest you continue observing it for any signs of performance issues.

Step 3: Attempt to start your phone up in safe mode

After allowing your phone to charge for several minutes and it still won’t boot up, then try starting it up in Safe mode. In so doing, you’re actually temporarily disabling all third-party apps that may have something to do with the problem. Here’s how you do it:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Assuming your phone successfully booted up in this mode, then we’re already halfway to solving the problem. In this case, you have to find out which app is causing the problem and do something about it; you may have to try updating all your apps, resetting those you suspect have something to do with the problem or uninstalling them in case the problem remains.

How to find out and update your apps on your Galaxy A3

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

How to reset apps on your Galaxy A3 by clearing their caches and data

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Storage.
  6. Tap Clear data and then tap OK.
  7. Tap Clear cache.

How to uninstall applications from your Galaxy A3

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

However, if the phone won’t boot up in safe mode, then you have to move on to the next step.

Step 4: Attempt to boot your phone up in Recovery mode

Again, we can only make the phone to boot up in any mode, then the problem is already halfway to being solved. If booting up in Safe mode didn’t go through, then you should try booting your phone up in recovery mode. You can actually do a couple of things that might fix the problem and I want you to do them. First, try wiping the cache partition as it’s always possible that the cause of the problem are some corrupt caches and if that won’t work, then you have to reset your phone.

How to start your phone up in Recovery mode and wipe cache partition

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

How to start your phone up in Recovery mode and do the master reset

Please note that you will lose all your files and data stored in your phone’s internal storage as there’s nothing you could do back them up. It’s up to you if you proceed with the reset…

  1. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  2. When the device logo screen displays, release only the Power key
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

After doing all the procedures above and your phone still has a black and unresponsive screen, then it’s time you brought it to a shop and let the tech handle the problem for you.

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