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Galaxy Note 5 from China won’t connect to 4G network in the UK, no sound during calls, other issues

Welcome to another #GalaxyNote5 article for this day. We cover 10 more Note 5 issues in this article so we hope that it’ll be a helpful guide for some of our readers.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 5 MMS not working

Hello. I bought this Note 5 on Ebay late last year. My carrier is Straight Talk. At first I have messages, which came with the phone, hangouts, that I was was using at first and messenger through Facebook. Since December last year I still can’t send or receive MMS. I get an error that says something about AT&T that storage is 90% full. If i tape on the web address every once in a while I can see a MMS that was sent to me, but most of the time I can’t see the MMS that was sent to me. I’ve tried all my apps. The only way I can receive a MMS is through messenger through Facebook MMS. I cant receive MMS on messenger sms. I am so frustrated. I hope you can help me. I wish i could send you the error message I receive when someone is trying to send me a MMS. It’s really weird. I get the error message from like a 6 digit number starting with…288….if i block that number, it sends it through one of my contacts as if they sent it to me. I would text that person and they say they haven’t sent me a MMS. I am so frustrated. I hope you can help me. I do use wifi with my note 5. Thank you. —  Tina

Solution: Hi Tina. If mobile data connection works in your phone, then the most probable reason for your problem must be incorrect network configuration. Contact your carrier and tell them about your issue so they can check the APN as well as other relevant settings.

Keep in mind that if the phone is not originally from your carrier, that is, it’s from another carrier but was unlocked to allow it work with other networks, MMS may never work at all. We often see this problem with Verizon phones being used in other networks.

Problem 2: Galaxy Note 5 not detected by PC after flashing

Rooted the N5 (SM-N920A) no issues. Tried installing TWRP with either N920T/N920(unlocked/No carrier) phone kicked back “At&t had found unauthorized software on device, please bring to a authorised At&t store”. I was able to get back into the OS once, but after that I cannot get into anything other than “Download Mode”. OEM unlock and USB debugging we’re both enabled prior to brick. They main issue is with connection to PC, or lack there of. My windows 10 & 7 machines both show a device but with some sort of error. Can not connect to ODIN/Kies. I did uninstall and reinstall drivers, also connected a GS6(which connected just fine). Doesn’t show any devices connected. Don’t really know where to go from here. Any help would be amazing. — Ryan

Solution: Hi Ryan. Try using another computer with installed Smart Switch on it and see if that will work. Otherwise, consider doing a master reset on your phone to fix it. If a master reset won’t work either, you’re out of luck. Having attempted to modify the official Samsung software, we assume that you’re aware of the possibility that you might brick your phone in the process.

Below are the steps on how to master reset your Note 5:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem 3: Galaxy Note 5 won’t turn back on

I have a Galaxy Note 5 and this morning it randomly shut off, and wouldn’t turn back on or even respond, even when I plugged it into the charger. Nothing. I’d appreciate all the help I could get cause this is really frustrating. — Blair

Solution: Hi Blair. If the phone won’t power back on at all, there’s very little to nothing that you can do about it. Try to check if you can restart it to alternate boot modes. Only then can you do follow up troubleshooting. Below are the steps that you must try:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 4: Galaxy Note 5 keeps getting “Media Player Error”

Receiving “Media Player Error” when accessing voicemail app and will not play videos. I disabled Cloud and it worked for one day afterwards. Then I was told by the Verizon rep that it was a common issue and to do a factory reset. That only worked for a day. — Faylee

Solution: Hi Faylee. If the issue returns after a factory reset, that’s probably because one of the installed apps is causing it. Try to uninstall apps one by one, and make sure to test if the problem remains after each uninstall.

If you’re having a problem with an app from your carrier, make sure to talk to your carrier’s technical support team for help.

Problem 5: Galaxy Note 5 and other devices can’t send and receive MMS

I’ve had my Samsung Note 5 for a year now. I’ve recently started having problems receiving and sending pictures. It says “failed” when someone sends me a pic and when I send them a pic I can see it but they say it says failed on their end also. Also, when I first got the phone I could send videos and now when I try to send a video even its 2 seconds long or 2 mins long, it’s so distorted on my end and on theirs. Oh and my mom, dad and sisters all have certain samsung android phones too and they are having the same problems. I also sometimes I can’t receive text or other ppl aren’t getting my text at times. If anyone can help me with this it would me AMAZING! — Kat

Solution: Hi Kat. If your family are on the same network, the reason for all these issues must be on your network’s side and not on the devices. Make sure to let your carrier know about the problems so they can help you troubleshoot them.

Problem 6: Verizon Galaxy Note 5 keeps saying phone does not have a SIM card

With my Verizon Samsung Note 5, I received an error message that the phone does not have a SIM card. Starts off as a random occurrence progressively getting worse over the next few months until I can no longer tolerate the error message occurring 6 to 8 times a day. I am an Uber driver and have lost data and rides as a result. I have taken it into Verizon and am now on my 3rd replacement Note 5. I soft and hard reboot with the same problem showing up over a few days. — Chuck

Solution: Hi Chuck. Verizon is using CDMA technology, thus its mobile phones don’t need SIM cards to work. If your phone does use a SIM, that’s to allow it to use 4G LTE, which is a modified GSM technology. Try observing the phone for a day without a SIM card inserted to see if the problem stays. If it does, the issue is most probably caused by poor or inefficient coding of the operating system, which is Verizon’s fault. Unfortunately, that also means that all you can do is to report the issue and wait for them to fix it.

Problem 7: Galaxy Note 5 SIM card locked by Sprint

I have Sprint service for my Note 5. I moved outside the coverage zone in a rural area. Only service in my area is AT&T and Verizon. My SIM card became invalid or locked recently. That’s because the two carriers “locked” my SIM since I was using their service towers. Over 10 plus years with Sprint in a Metro city… lousy customer service lately.. Just don’t know what to do.. End contract? Become stuck in another contract? I am Deaf and need cell service to communicate via text or video chat.. Please help with intelligent advice! Thank you! — Mr. O

Solution: Hi Mr. O. AT&T and Verizon can’t lock your SIM card, even if you’re using their services, for unknown reasons. We don’t even know how you can use their services when you are a Sprint customer. What probably happened was that Sprint detects that your SIM card has become “inactive” in their system for a certain period because you’re out of coverage area and decided to deactivate it. Carriers often do this automatically so all you have to do is to contact them again (we know it can be a challenge for you) and have them unlock or reactivate it. There’s a chance though that they may deactivate the SIM again after some time. We suggest that if your area does not have good cellular coverage from Sprint, just discontinue your service with them and get a new contract with either AT&T or Verizon. There’s nothing much that you can do if Sprint has poor or non-existent service in your area.

Problem 8: Galaxy Note 5 stopped detecting USB scope camera after an update

I bought one of those cheap USB scope cameras for my phone. It worked fine several times until I updated to 6.0.1 recently. now it won’t recognize the cam. It will turn on the LED on the camera but no picture. I thought the camera was bad so I had them send another, same issue. I know the camera is fine because I hooked it to my desktop using adapter and it worked fine. Tried rebooting phone and the OTG troubleshooter but could figure anything out. Any suggestions? Thanks! — Txrankin

Solution: Hi Txrankin. If the only thing that you did prior to noticing the problem was to install an Android update, then the peripheral may not be compatible with the new Android version. Contact the maker of the device and see if there’s a way to make it compatible with your phone again.

Problem 9: Galaxy Note 4 has no sound during calls

Hi. I have a note 5 which is about 4-5 months old. Recently I encountered this issue that whenever I received incoming calls or making outgoing calls , my phone have no sound during the calls. There’s sound only when I put the calls on loudspeaker. My phone’s audio is working perfectly fine when it comes to playing videos or songs without my earphone connected to the phone . I’ve tried all possible ways but they just won’t work. Please kindly help me out as I would love to try any other ways that can fix my phone’s issue , thanks . — Tessa

Solution: Hi Tessa. Try wiping the cache and data of the Phone app you’re using. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

If wiping the cache and data won’t work, your next move would be to wipe the cache partition. There may be an issue with the system cache so deleting the current one may fix it. Here’s how:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If these two procedures won’t help, wipe the phone by doing a factory reset. Refer to the steps above.

Problem 10: Galaxy Note 5 from China won’t connect to 4G network in the UK

My phone is from China (I think, though bought it on eBay) but I live in the UK. My phone, my wife’s and my sons are all on the same network, yet they can get 4G and I cannot. I have contacted Tesco, my supplier (O2) and they say it must be my phone. I have contacted Samsung and they say my guarantee is only valid in the country it was purchased. The phone is fine in every other way, except it doesn’t get 4G. I hope you can help me out? — Mick

Solution: Hi Mick. Does your phone have an LTE option under Settings>Connections>Mobile networks? If it does and you can’t select it when you try to tap it, it’s possible that it’s radio is incompatible with the 4G LTE frequencies your carrier is using. Unfortunately, there’s nothing that you can do about it because network capability in a phone is determined by the hardware. You can’t just adjust something in settings and make it compatible with a certain radio frequency. That’s why it’s highly recommended that you do more research when buying electronics online, especially when it comes to smartphones. This phone may be designed to work in a particular network in China which uses a different 4G frequency. Try to talk to your carrier and see if they can help you troubleshoot what’s causing the issue. Make sure to ask them if the phone is compatible with their network. Try to do some research about your phone before calling them so you can provide relevant information like the model number among other items.

We also suggest that you Google the model number of the device so you’ll know what it’s frequencies are.

 


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