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How to fix your Samsung Galaxy J3 that’s showing “Unfortunately, Email has stopped” error [Troubleshooting Guide]

The error message “Unfortunately, Email has stopped” is a notification that the app has crashed. More often than not, this error is a representation of an app problem but there were cases that prove otherwise. I will tackle this problem in this article and the focus of our troubleshooting is the Samsung Galaxy J3, an entry-level smartphone that received quite satisfactory reviews from its users.

I will walk you through in troubleshooting your J3 with the “Email has stopped” error. We will try to rule out one possibility after another until we know what the problem is all about, what’s causing it and what needs to be done to fix it. So, if you own this great phone and are currently having issues with one of the apps, then continue reading below as this post may be able to help you.

Before we jump right into our troubleshooting, if you have other issues, drop by our Galaxy J3 troubleshooting page for we have already addressed many issues with this phone since we started supporting it. Try to find problems that are similar with yours and use the troubleshooting procedures or solutions we suggested. Should you need further assistance from us, fill up our Android issues questionnaire and hit submit. Don’t worry, it’s free.

Troubleshooting Galaxy J3 with “Unfortunately, Email has stopped” error

Problem: Hey guys. I hope you can read this. I have an issue with my phone as it keeps saying “Unfortunately, Email has stopped” whenever I try to open the app. When I tap on it, the phone may spend about a minute trying to connect to the servers but in the end, the error shows up. Not sure what’s happening, I don’t want to mess up my phone even more especially that I have a lot of emails. Help me please.

Troubleshooting: Based on your description, it appears to me like the problem has something to do with the settings of your email, although it’s also possible a third-party app is also causing it. That said, here’s what you should do:

Step 1: Boot your phone in Safe mode and open Email

We just have to know if third-party apps have something to do with this problem, so this is the best thing to do for now.

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

While in this mode, try to open the Email app to see if the error still shows up. If it doesn’t, then there’s a third-party app you need to find and uninstall as it’s interfering with your phone’s normal operation:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

However, if the problem still occurs even in safe mode, then do the next step.

Step 2: Clear the cache and data of the Email app

The error message specifically mentions the app so we need to go after that app as it is also the one triggering the problem. Be warned, however, that all email messages you’ve downloaded in your phone will be deleted so you better make a backup. After which, follow these steps to reset the app:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Storage.
  6. Tap Clear cache.
  7. Tap Clear data and then tap OK.

You may have to setup your email account after this to test it out. But if the error still shows up either before or after you’ve setup your account, then move on to the next step.

Step 3: Reset your Galaxy J3

For this problem, a reset will surely fix it, unless the problem is with the server settings. So, make sure you backup your files and data, disable anti-theft and then reset your phone. Try to setup your email without installing anything yet and if the error still shows up after that, call your company’s IT department and double-check the server settings in your phone.

How to disable Factory Reset Protection on Galaxy J3

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap Menu.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

How to reset your Galaxy J3 via Recovery mode

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

How to reset your phone from Settings menu

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back key twice to return to the Settings menu, then tap General Management.
  8. Tap Reset.
  9. Tap Factory data reset.
  10. Tap Reset device.
  11. If you have screen lock turned on, enter your PIN or password.
  12. Tap Continue.
  13. Tap Delete all.

I hope this helps.

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