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Samsung Galaxy S6 shows “Unfortunately, Messages has stopped” error, other texting & calling issues after update [Troubleshooting Guide]

Text messaging issues seem to plague many of the Samsung Galaxy S6 owners as of late especially after a firmware update. Some of our readers contacted us regarding the issues they’ve encountered. One of those is the error message “Unfortunately, Messages has stopped,” which basically notifies the owner about the built-in messaging app that crashed for some reason.

In this post, I will tackle this error message as well as other relevant issues concerning the phone’s capability to send / receive text messages and make / receive incoming and outgoing calls. If you own this phone, continue reading below for our troubleshooting guide as it may be able to help you figure out what the problem with your phone is.

For those who are looking for a solution to a totally different issue, visit our troubleshooting page for we have already addressed hundreds of problems since we started supporting this device. Find issues that are the same or similar with yours and use the solutions and/or troubleshooting guides we suggested. If they don’t work for you or if you need further assistance, then fill up our Android issues questionnaire and hit submit to contact us.

Step-by-step guide on how to get rid of “Unfortunately, Messages has stopped” error

Problem: Hi droid guys. My phone is a Galaxy S6 and it’s still a few months old but it seems like its most basic function, which is texting, is no longer working. Why? Because every time I try to compose a text message and open the app, an error would show up saying unfortunately, messages has stopped. Oh, it also shows when I try to read a text message. I don’t know how to fix it so if you guys know what to do, please help me. Thanks.

Troubleshooting: More often than not, error messages just like this one may be a sign of a minor app-related problem. However, we’ve seen cases wherein a simple app crash is just one of the symptoms of a more serious firmware issue. It is imperative, therefore, that we take time troubleshooting your device to know what the problem is all about and whether or not we can do something to fix it. Here’s what needs to be done about this problem…

Step 1: Find out if the error is caused by one of the third-party apps

Third-party apps can also cause built-in apps to crash. We’ve seen such cases several times in the past that’s why we often take into consideration this possibility whenever we troubleshoot just to be thorough. That said, the first thing that you should do is to restart your Samsung Galaxy S6 in safe mode to temporarily disable all third-party apps and allow your device to run in diagnostic state wherein there would be no interference from third-party services, apps and other processes. To do this, follow these steps:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When the Samsung Galaxy S6 logo appears, release the Power key, then immediately press and hold the Volume down key.
  4. Hold the Volume down key until the device finishes restarting.
  5. When ‘Safe mode’ appears in the bottom left, release the Volume down key.

While the phone is in this mode, try to open the messaging app, compose a text message or read existing ones just to know if the error still occurs. Assuming the error doesn’t show up, it confirms our suspicion that the problem is caused by one of the apps you downloaded and installed. Find the culprit and uninstall it.

    1. From the Home screen, tap Apps.
    2. Tap Settings.
    3. Under ‘Device,’ tap Applications.
    4. Tap Application manager.
    5. Swipe right to the DOWNLOADED screen.
    6. Tap desired app, then tap Uninstall.
    7. Tap Uninstall to confirm

You may have to uninstall more than one app and reboot your phone a hundred times just to test if the problem still occurs or not and I know how tiring that could be but I recommend you do that for the sake of your data and personal files.

Assuming, however, that the error still shows up every time you open the Messages app when in safe mode, it could be a sign of an app problem or a firmware issue. Move on to the next step.

Step 2: Reset Messages to bring it back to its default settings

This procedure is very important since, obviously, we’re dealing with an error wherein the Messages app is specifically mentioned. You may lose some of your messages but I recommend you go through with it. You can reset an app by clearing its cache and data and this is how you do it on your Galaxy S6:

  1. From the Home screen, tap Apps.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired app.
  6. To display pre-installed apps, tap MORE > Show system apps.
  7. Tap Storage.
  8. Tap Clear data, then tap OK.
  9. Tap Clear cache.

After this, open the app and see if the error still shows up and if it does, then move on to the next step.

Step 3: Reset your phone to bring it back to its factory default settings

After doing the first two steps and the problem still remains, it’s time you did the reset on your device to ultimately rule out the possibility of a firmware problem. After this and the error still shows up, you have to bring the phone back to the shop as the firmware may need to be reinstalled.

However, resetting your phone will delete all your personal files and data. Make sure you make a backup of things you don’t want to lose. After which, disable the Factory Reset Protection (FRP) so you won’t be locked out of your device after the reset. Here’s how…

  1. From the Home screen, tap Apps.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap the Google ID email address. Repeat for each Google email address.
  6. Tap MORE.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT to confirm.

After disabling the FRP on you Galaxy S6, follow these steps to reset it…

  1. Turn off the device.
  2. Press and hold the Volume Up and Home keys, then press and hold the Power key.
  3. When the Samsung Galaxy S 6 logo displays, release only the Power key.
  4. When the Android logo displays, release the Volume Up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.
  5. Press the Volume down key until “wipe data / factory reset” is highlighted, then press the Power key.
  6. Press the Volume down key until “Yes — delete all user data” is highlighted, then press the Power key.
  7. When the master reset is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the phone.

I hope this helps.

Galaxy S6 SMS sending and call dropping issue after update

Problem: On my Galaxy S6 I have always had problems sending a text message with a picture or a video. I’ve had to resort to uploading the video to YouTube in order to send it and even wait a long time to even send a picture. I have contacted Verizon and been told different things but nothing works. I have to use Wi-Fi because despite the fact I have the fastest speed internet and a network extender I still drop calls. Also I just did a software update and now in the text messaging application instead of displaying the autocorrect it shows a dark rectangular box which is difficult to read want to suggested correction is. Is there any way to lighten it up or display it in another form to make this process easier to see? I can click and long press the Box and it brings up the correction in Orange but it doesn’t always work properly and is time consuming. It is probably the same in emails but I haven’t even checked that yet. This software update has been pretty extensive and changed a lot of things and I’m still learning how how to operate it efficiently.

Solution: Most of the time, this issue occurs if the signal strength in your area is unstable or there’s a problem with your service provider. But as you stated that you already contacted Verizon about it to no avail, then there might be another factor that triggered the issue. It could be third-party apps or the firmware itself was messed up after the update. Now, what we have to do is to isolate the issue by spending time performing troubleshooting procedures on your phone to determine what caused the problem to occur. Here’s what you should do:

Step 1: Clear the cache and data of the app for it might be corrupted

So, the first thing that we should do is to make sure that it is not the cache and data of the app caused it. In this procedure, we have to bring back the app to its default settings to make sure that the files that will be using is all new and could run perfectly to the new system you installed. Follow these steps to clear the app’s cache and data:

  1. From the Home screen, tap Apps.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired app.
  6. To display pre-installed apps, tap MORE > Show system apps.
  7. Tap Storage.
  8. Tap Clear data, then tap OK.
  9. Tap Clear cache.

But after doing the method and the device is still misbehaving, then you can perform the next procedure.

Step 2: Boot your device in Safe mode for there may be an app that’s causing the problem

Since clearing the cache and data hasn’t fix the problem, there is a possibility that a third-party app is responsible for it. So, through safe mode we can determine if some of the apps you’ve installed is preventing the device to function normally. But take note, this method won’t fix the issue, instead, it will temporarily disable all third-party apps and allow the pre-installed to run in the system alone.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When the Samsung Galaxy S6 logo appears, release the Power key, then immediately press and hold the Volume down key.
  4. Hold the Volume down key until the device finishes restarting.
  5. When ‘Safe mode’ appears in the bottom left, release the Volume down key.

While in safe mode try to send a text message (SMS) to your number as well as make a phone and see if the issue still happening. If not,then there should be an app caused it. Try to find what that app is and uninstall it. However, if there’s no changes in the phone’s performance, then try performing the next step for further troubleshooting.

Step 3: Delete the cache partition to delete and replace system caches

The cache partition are temporary files stored in the cache directory to make it easier for the device to access quickly if you have to browse a web, access an app and other task that you want to do on your phone. However, if these caches were outdated or corrupted there is a chance that several issues will occur on your phone. So, the best thing that you should do now is to reset its cache partition and observe if the issue persists. Follow these steps:

  1. Turn off the device.
  2. Press and hold the Volume up, Home, and Power keys together.
  3. When the Samsung Galaxy S 6 logo screen displays, release only the Power key.
  4. When the Android logo displays, release the Volume up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.
  5. Press the Volume down key until ‘wipe cache partition’ is highlighted.
  6. Press the Power key to select.
  7. Press the Volume down key until ‘yes’ is highlighted.
  8. Press the Power key to select.
  9. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Step 4: Perform the Factory reset procedure on your Galaxy S6

But if the procedure still doesn’t have effects on the issue, then you don’t have a choice but to reset the device. Unlike previous steps, this method is more complicated and will erase everything stored in your phone including contacts, photos, music and videos. Before doing so, we advise that you should transfer all of them to your SD card or computer.

  1. From the Home screen, tap Apps.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. If desired, tap the Back up my data slider to ON or OFF.
  5. If desired, tap the Restore slider to ON or OFF.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. If screen lock is enabled, enter PIN or password.
  9. Tap Continue.
  10. Tap Delete all.

We’re hoping we have helped you, somehow.

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