The #Samsung #Galaxy #Note5 is a 2015 model that surprisingly is still the latest in the Note series of devices that you can get today. Its successor which was supposed to be the Note 7 has been recalled from the market due to design flaws that made the phone explode. This particular model is quite solid and despite the fact that it has been around for almost two years already it is still capable of outperforming some of the latest smartphone models in the market. There are however instances when certain issues can occur on this phone which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 5 not charging over 50% issue & other related problems.
If you own a Samsung Galaxy Note 5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Note 5 Not Charging Over 50%
Problem: Samsung note 5 .The phone started off draining while being charged. Then the phone stopped charging through the port. I had the battery replaced and that only helped momentarily .The phone will only charge now using a fast charge pad and still won’t charge over 50% . any advice will almost help at this point. THANKS
Solution: Assuming that the replacement battery in your phone is working fine we will concentrate on other factors that can be causing this problem. Follow the troubleshooting steps listed below to fix this issue. Check if the issue still occurs after performing a step then move to the next step if it does.
- Clean the charging port of your phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed.
- Try using a different charging cord and wall charger when charging your phone.
- Backup your phone data then do a factory reset.
If the problem still occurs even after performing the steps listed above then this might be caused by the following.
- Damaged power IC
- Damaged charging port assembly
- Defective battery
The best way to proceed right now is to bring the phone to a service center and have it checked.
Note 5 Power Sharing Error
Problem: the power sharing note comes on sometimes. just bugs me and i feel that i should leave the selection off. would like clarification of what to do. it seems that it is coming on a little more often
Solution: Does this error message occur even if you are not charging your phone? In case the problem occurs when you try to charge the phone then try using a different charging cord and wall charger. If it appears randomly then follow the troubleshooting steps listed below.
- Clean the charging port of your phone using a can of compressed air making sure that any dirt or debris stuck in this port is removed. Check if the issue still occurs.
- To check if the problem is caused by a software glitch you should backup your phone data then do a factory reset.
If the problem still occurs even after performing the steps listed above then you should bring your phone to a service center and have it checked.
Note 5 Blue LED Light After Phone Drop
Problem: I dropped my phone today on the floor (inside of a wallet type of casing) and since then there has been a constantly on blue light by the indicator and if i hold on the power button i see a flashing blue light along the right side of the screen. Reboot didn’t work and I now have it charging but I see no difference from what I had previously listed.
Solution: The first thing that you should do in this particular case is to simulate a battery pull. This is done by pressing and holding both power and volume down buttons for at least 10 seconds. Normally, your phone will restart after performing this procedure.
If the problem persists then follow the troubleshooting steps listed below.
- Clean the charging of your phone using a can of compressed air.
- Charge your phone for at least 20 minutes using a charging cord and wall charger that is known to work.
- Turn on your phone.
If the problem persists then one last troubleshooting step you can do is to start the phone in recovery mode then do a factory reset. Take note that the reset will erase your phone data. If this doesn’t fix the problem then you should bring your phone to a service center and have it checked.
Note 5 Restarts Randomly
Problem: My samsung galaxy note 5 restarts randomly. I have done factory reset and also cleared cache. But still same problem
Solution: Since you already performed a factory reset which didn’t fix the problem then you should consider flashing your phone with its updated stock firmware file using Odin. You can download this file from the Sammobile website where you will also find the instructions on how to flash your phone.
If the issue persists then this might already be a hardware related problem in which case you will need to bring the phone to a service center and have it checked.
Note 5 Custom Binary Blocked By FRP Error
Problem: After crossing data over from my other Note 5 to this note5 via wireless and Samsung switch app, the phone asked to restart to take effect which I did. The phone would not come back on and saying in red in top left hand corner. CUSTOM BINARY BLOCKED BY FRP LOCK. I have tried all known things to try reboot it but nothing works, can you help me ??
Solution: The FRP lock or Factory Reset Protection lock is a security feature that prevents your lost phone from being factory reset. This feature was first introduced in Android Lollipop. There are several ways to bypass this feature by taking advantage of some loopholes in the software but Google patches these up often making these methods useless. The best way to deal with this problem is to enter the last Google account details ( username and password) that was registered on the device.
Note 5 Stuck On AT&T Logo
Problem: My samsung galaxy note 5 stucks at at&t logo. I have restart my phone many times but it does not make any impact and every time stucks on the same at&t logo. I don’t want to factory reset my phone because of losing my important data. Please help me what to do.
Solution: If a factory reset is not an option then the following troubleshooting steps are what you need to perform.
- Simulate a battery pull by pressing and holding both power and volume down buttons for at least 10 seconds. Normally, your phone should restart after this.
- Connect your phone to a charger and let it charge for at least 20 minutes. With the phone still connected to the charger check if it turns on.
- Wipe the cache partition of your phone from the recovery mode.
If the above steps fails to fix the problem then you should now consider doing a factory reset.
Note 5 Not Display Not Working With Finger
Problem: I have rebooted my phone 3 times and turned it on and off 3 times and even factory reset my phone and my screen will only register my finger touch every once in awhile and if I use my pen it works fine but not with my finger.
Solution: It looks like your phone already has a faulty digitizer. I recommend that you have this checked at a service center.
Note 5 Battery Drains Very Fast
Problem: Hello, My wife and I usually change phones at the same time to the same model. So, in late 2015, we both switched to Samsung Note 5. We have had a great experience, until recently, my wife is having problems with her phone. So, we have the same phone model, the same carrier, the same plan, and I am the more intense user, so, it is not that she runs out of minutes or data. And believe me, my phone has had more falls than hers. Still, the last month she has very spotty reception, and very poor data transfer. Yesterday, we were driving, she had H, and I had LTE+. She already changed the SIM card. Also, I suppose it is related, her phone, specially at work, drains battery really fast, if not placed on airplane mode. Any ideas how to fix it?
Solution: One of the reasons why the phone is draining its battery very fast is because it is getting a spotty reception. When this happens the phone will boost the power of its antenna which then uses up more battery life. What you should do in this case is to backup the phone data then do a factory reset. Once the reset is complete do not install anything in the phone yet. Try to check first if the issue still occurs. If it does then bring the phone to a service center and have it checked.
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