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Galaxy Note 5 won’t work with in-vehicle Bluetooth system, showing screen discoloration, other issues

Hello Android community! Welcome to our most recent #GalaxyNote5 post for the day. In this article, we’re bringing you 8 more Note 5 issues we’ve collected for the past few days. We hope the solutions in this material will be useful not only for guys mentioned here, but also for the rest of Android users.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 5 showing screen discoloration

Hi. So i am having issues with my Samsung Galaxy Note 5. I haven’t dropped it or anything. I don’t go to any malicious sites that could cause a virus. I have noticed a green line on the left side of my screen all day long. I was really annoyed for a little bit, tried restarting it nothing helped. I was looking at Instagram, then the right side went dark and the left side is blinking. Not a solid color, it goes from dark to light with varying colors in between. Do you have any idea as to what is going on?        — Ruthy85.aw

Solution: Hi Ruthy85.aw. Any abnormal discoloration of the screen usually signals a malfunctioning hardware. To see if that’s the case, try to boot the phone to either Recovery or Download mode to see if something will change. Any of these modes won’t run Android operating system and apps so if the problem is hardware-related, the screen should show the same annoying discoloration. If that’s the case, you should have the phone repaired or replaced.

Below are the steps on how to boot to either Recovery or Download mode.

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

If the problem won’t occur while the phone is in Recovery or Download mode, the issue must be caused by either Android operating system or app glitch. Do a factory reset and observe how the phone works before installing any app. Here are the steps on how to factory reset your Note 5:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

Problem 2: Galaxy Note 5 apps keep stopping, shutting down on its own

Good day! I do have a specific problem with my phone and i hope you can help me.

 

  • App. My apps in my Note 5 often stopped, even if i didn’t use it. For example, I’m just scrolling in my Gallery and eventually something pop up and it said “Twitter has stopped.” (This kind of context and even in my Samsung Keypad and other apps it also happens). The other apps also stopped just what i described above mention. So what i do is restart it so everything will refresh, but after few minutes it will happen again.
  • Automatically Restarting. This happen often also i just don’t know how to solve this restarting problem and when its restarted my network doesn’t work so what i do is i personally restart it so when it restart again my networks will reread and start working again. I hope you could help me. Please.. thank you so much. — Kristoffer

 

Solution: Hi Kristoffer. Try wiping the cache partition first and see what happens afterwards. This troubleshooting step is necessary to force the phone to refresh the system cache. Sometimes, the system cache gets corrupted after installing an app or update, resulting to all sorts of problems. To fix the issue, you want to clear the cache partition where the system cache is housed. Below are the steps on how to wipe the cache partition:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If nothing will change after wiping the cache partition, you should return all software settings to their defaults. This is done by performing a master reset. Here’s how:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy Note 5 completely.
  3. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  4. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  5. Once the Android logo shows, release both the Volume Up and Home buttons.
  6. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  7. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  8. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  9. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem 3: Galaxy Note 5 screen stays black

I actually have bought the too much expensive Samsung smartphone Note 5 but such kind of accident with smartphone …  its LCD display went on dimming and dimming. it colour display black slowly and slowly eventually went black after 1 week time period .. but at that time the all thing was working means its sound, touch, call, sound, led light … and also these all thing also work today when i see the smartphone note 5 … but still its showing nothing any display on it … But the issue is related to this … kindly guide me or contact mr on no. 03********4 or my Gmail account please as soon as possible. — Dilawar

Solution: Hi Dilawar. We don’t think we understand your concern correctly but if you’re having an issue with your screen not turning on, the only other option for you is to have the hardware checked by a technician. Software troubleshooting can only be done with a working screen. If your phone powers on but the screen stays black or unresponsive, you won’t be able to do perform anything. A black screen such as this is usually indicative of a damaged screen. Consider sending it in for repair or replacement.

To see if the black screen issue is caused by a software or app bug, try booting the phone to alternate modes. Here’s how:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 4: Galaxy Note 5 not working with Bluetooth headset and Bluetooth speaker

Just installed the new nougat software and when I have my Plantronics Bluetooth paired with my phone and I get into my car or truck that has Bluetooth, my vehicle Bluetooth will pair while my Plantronics is already paired. So when I get a phone call I have 2 Bluetooth trying to answer the call at the same time. Sometimes my vehicle Bluetooth would answer the call, then my Plantronics Bluetooth would interfere and try to connect.

Before the update if my vehicle Bluetooth saw that my phone was paired with my Plantronics Bluetooth it would not try to pair with my phone until I unpaired manually from my Plantronics Bluetooth. I’m trying to figure out why I have this problem now and what can I do to fix this problem. I did a restart and that didn’t help and of course with the newer Samsung you can’t remove the battery for a restart. — Christian

Solution: Hi Christian. An issue like this happens often due to incompatibility. If the only different thing you did was to update your phone, that means that the two other Bluetooth devices may have become incompatible with it. If you can’t fix the problem by un-pairing all devices, deleting all Bluetooth profiles, and re-pairing them, you must try to do the following:

  1. Wipe the cache partition of your Note 5.
  2. Factory reset the Note 5.
  3. Factory reset other Bluetooth devices.
  4. Install updates for your Note 5.

If the steps above won’t work, try to update your two other Bluetooth devices as they have obviously become outdated or incompatible with the new Bluetooth system on your Note 5.

Problem 5: Galaxy Note 5 won’t work with in-vehicle Bluetooth system

Hello. So, I have a Samsung Note 5 and since this new update I installed I can’t connect to my car Bluetooth, which is a Clarion NX602 nav bluetooth system. I should say it connects like it says on my phone connect but no one can hear me. plus the big deal breaker: there’s no audio sound option so I can’t even listen to music I downloaded on my phone to the car.

I used to be fine without this new update. Everything worked but it seems this new update screwed with my Bluetooth. Any idea what I can do? i reseted the cache etc and tried on safe mode still nothing. It just shows call audio and that’s it. FYI: when I go connect it to a portable Bluetooth speaker, I have it works just fine. The audio and stuff volume is all there just not for my car. — Bruno

Solution: Hi Bruno. Your issue is similar to Christian’s above so kindly refer to our suggestion for him.

Car Bluetooth systems do not receive regular updates as often as smartphones do so older devices tend to become incompatible as time goes by. This is often the problem encountered by car owners who rely on their in-vehicle Bluetooth system for communication or entertainment. To fix your issue, contact your auto maker or the manufacturer of your car Bluetooth system to see if there’s any way to make their system compatible with the Bluetooth in your phone.

Problem 6: Galaxy Note 5 camera not working when using Instagram

I have a Galaxy Note 5 by Verizon that I just got from a friend and he reset it for me. I installed Instagram and my usual apps afterwards. I tried opening the camera on Instagram and it told me about the screen overlay. I turned that off and that went away. But then Instagram had a pop up that said “take photos and videos using the Instagram app.” So I clicked turn on: it then takes me to the app info for Instagram where my permissions are turned on for the camera and storage BUT I still can’t use my camera on Instagram. I go back to the main camera again and it takes me right back to the app info. Please help because I’ve tried everything and am at a loss. — Caitlin

Solution: Hi Caitlin. Try to delete the app’s cache and data and see what happens. This troubleshooting step is often the first thing a user must do if faced with a problem with a particular app or apps. Below are the steps on how to do it:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Should clearing Instagram’s data won’t work, do a full factory reset. Refer to the steps above.

Problem 7: Galaxy Note 5 screen stays black, not working

Good day The Droid Guy. My Samsung phone has been through contact with water (not so deep though) but i immediately brought it out on water without a second (the screen was still on). I also immediately dried it out a bit and settled it in a container with rice. After a couple of hours, i turned it back on and it was working just fine as it was before.

Now after weeks, it wasn’t charged for 2 days straight (i was having fever) I had it charged it back again and then it has been having white horizontal lines on screen but still can still be swiped. The next day when i was still using it, the display would suddenly disappear but after pushing some button it shows again.. until one time the display didn’t show once more unless if you let the phone restarts. The Samsung logo would appear and nothing shows up again and today the phone now would only vibrate if the power button is pressed. Nothing shows in the screen anymore.

I also already had personal contact with some technicians in town. They’re saying that the LCD is broken and must be replaced at a very high price. I’m humbly asking for your opinion and suggestions on what must be done. Please give and advise some alternative ways that I can do to get my phone back to life again. Other than negotiating to a risky price on replacing its LCD. Thanks and MORE POWER. — Zhenaseguido

Solution: Hi Zhenaseguido. If the hardware has already been assessed by a technician and it’s been established that the screen is damaged, we’re afraid there’s not much option left for you. There’s no software hack that you can do to fix a bad hardware. In your particular case, there’s no settings to change or code to modify in order to make the screen to work again. You must have the screen assembly repaired or replaced if you want to use your phone again.

Problem 8: Galaxy Note 5 screen turns unstable when using clock apps

I’ve read the pages about the yellow/green flashing screen. I also have this problem but it seems to be associated with the Night Clock apps that I have tried recently. These apps mean that the display is on for several hours (so I can see the time while half asleep at night). The phone is also left charging overnight. The display starts flashing unstable by about 2am so I have to close the clock app. In the morning the display is very unstable and it can take ages before I can use the phone. I sometimes re-boot the phone, but this seems to make no difference. During the course of the morning it settles down and is stable by lunch time. Does the display not like to be alive but unused for a long time (several hours)?

The same problem occurs with a number of clock Apps (e.g. My Alarm Clock, Nice Night Clock) not just one specific one. I contacted the Help Desk at My Alarm Clock, and they investigated for a while but could not help in the end. Do you know of a clock app which does not have this problem? Regards. — Bob

Solution: Hi Bob. If your phone displays the same screen behavior regardless of the app clock you’re using, the problem must lie on the device itself. There must be an unknown software or hardware glitch that causes this isolated issue. We have our own Galaxy Note 5 and we tried to install the apps you mention here. So far, we haven’t observed any screen problem, especially the one you’re experiencing.

If a factory reset won’t fix your issue, consider getting a new phone.

 


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