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Samsung Galaxy S7 started to show “Unfortunately, Messages has stopped” error after Nougat [Troubleshooting Guide]

Many #Samsung Galaxy #S7 owners have been complaining about some problems whey encountered shortly after updating their devices to Nougat. Among those problems are the error “Unfortunately, Messages has stopped” as well as other texting-related issues. In this post, I have tackled three of the common texting issues reported by our readers.

The first one is the error message itself. While it says something about the app, there’s still no guarantee that the problem is with the app itself. It’s imperative that we troubleshoot your phone so we can get rid of the error and that you can continue using your phone the way it was before. So, if you own this device and are currently bugged by a similar error, read on as this post may be able to help you.

But before we jump right into our troubleshooting, if you have other issues with your phone, make sure to drop by our troubleshooting page for we have already addressed hundreds of problems with this device since it was released. Find issues that are similar with yours and use the solutions and/or troubleshooting guides we suggested. If they don’t work or if you need further assistance, feel free to contact us by filling up our Android issues questionnaire.

Galaxy S7 Nougat showing “Unfortunately, Messages has stopped”

Problem: My phone Galaxy S7 was recently updated to Nougat, you know, the latest Android version. While the update was successful and I can use the phone properly, there’s just one problem that bugs me and it concerns one of its basic functions–texting. There’s this error that keeps popping up saying “Unfortunately, Messages has stopped.” It shows up when I try to view text messages I received or when I attempt to compose one. Due to this error, I can’t read my messages let alone send one. Help me please.

Troubleshooting: The error basically notifies the owner about the built-in messaging app that crashed for some unknown reason. While it’s almost certain the problem is with the app, there have been cases in the past wherein other apps caused the app to crash that’s why we need to rule out possibilities one after another. This is how you do it…

Step 1: Clear the cache and data of the Messages apps

Doing this will reset the app back to its factory default settings. While there’s no guarantee that this procedure will fix the problem, it’s the most logical procedure you need to do right now since the error explicitly mentions the Messages app being the one that crashes.

  1. From Home screen, tap App icon.
  2. Tap Settings.
  3. Tap Applications and Application manager.
  4. Swipe to ALL tab.
  5. Find and tap Messages.
  6. Touch the Force Close button first.
  7. Tap storage.
  8. Tap Clear cache and Clear data, Delete.

If the problem still remains after this, then move on to the next step.

Step 2: Reboot your phone in safe mode

We will now try to look at other possibilities because perhaps, one or some of the third-party apps in causing the problem. By booting in safe mode, you’re temporarily disabling all third-party apps so if the problem is caused by them, it won’t occur in this state.

  1. Press and hold the Power key.
  2. When Samsung Galaxy S7 logo appears, release the Power key and immediately hold the volume down key.
  3. Continue holding the Volume Down key until it finishes its rebooting.
  4. When “Safe mode” appears on the screen immediately release the Volume Down key.

Assuming the problem is fixed in safe mode, find the app that’s causing it and then uninstall it. Otherwise, move on to the next step.

Step 3: Wipe off the cache partition

It’s possible that the system cache got corrupted and affected the basic functions of the phone. In this step, you will learn how to wipe off the entire content of the directory where all caches are saved. In so doing, you’re actually forcing the phone to replace them as the system will create new caches upon reboot. This might be the procedure that could fix the problem.

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If the problem remains, the next step may help.

Step 4: Do the Master Reset

Backup all your files and data as you’ll be doing a master reset which will delete every bit of personal or third-party files and data on your phone. The error message “Unfortunately, Messages has stopped” is actually a minor problem and the reset will fix it, however, you need to go through the hassles of backing up your data. After the backup, disable the anti-theft feature so you won’t be locked out of your phone. Here’s how…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap Menu.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

After this, follow these steps to reset your device:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I hope this helps.

Samsung Galaxy S7 text message issue

Problem: Samsung S7 keeps sending and receiving repeated texts. Seems it happens with texts that are larger than the maximum characters. And it has only happened after i just upgraded to nougat.

Solution: Based on your description that the problem started after nougat update, then most likely it is a system issue. Also, if apps and system caches are obsolete or outdated, that could be the reason that the issue occurs without apparent reason. So, if you don’t want spend time waiting in the shop, all you need to do is to troubleshoot first your device on your own. Here are the procedures that you should do:

Step 1: Clear the cache and data of the messaging app

It is because of the newly installed firmware on your phone there is a possibility that the cache and data of the app had been corrupted. So, by resetting the app all old caches and data will be deleted and it will be replaced by new ones. Follow the steps above to clear the cache and data of the Messages app.

After the procedure try to send a text message to your own number and observe if the issue persists. If so, you can jump to the next step.

Step 2: Boot your phone in Safe mode

This is an android environment of the device to help user identify if one of the third-party apps triggered the issue. So, while in this mode and the issue is not happening, then one of the apps is the culprit. Uninstalling those suspected apps may help you fix the problem.

Step 3: Delete the Cache partition

In case clearing the messaging app and booting the device in safe mode doesn’t fix the issue, then you can delete the system cache for it might help fix the issue. By doing this procedure all old caches often used by the device will be deleted so that it can create brand new caches that can run smoothly in the cache directory of the phone. The steps on how to wipe the cache partition can be found in the first problem.

Step 4: Perform factory reset

This procedure should be your last option if all the methods you performed doesn’t fix the issue of your device. The good thing is, if your phone was bugged after the system update this method would surely fix it. But before doing so, you need to transfer all your data and files to your Personal computer or SD card because once you go through to the steps all of it will be deleted.

Samsung Galaxy S7 won’t open an app after update

Problem: After recent Samsung phone update, my S7 phone won’t open a current game app & newly downloaded one. It’s just blank. Please help. I’ve performed all of the google play troubleshoots and none worked. Thanks, Chelle

Solution: Hello Chelle! Regarding your issue, it seems like the apps and system caches were bugged or corrupted due to the update that you did on your phone. So, the first thing that you should do is to delete the cache and data of your game app and after open again the app and see if the issue persists. If so, then you can perform the next procedure by deleting the system cache of your phone. I understand you may lose your progress and other data but if you have a way to make a backup so you can just continue with your game later, that would be great. More often, game progress are saved when you’re signed in.

Doing this method won’t harm your device or delete the important files stored on your phone but rather it will eliminate all bugs or corrupted caches stored in the cache directory of the device. But if the problem still happening after clearing the app and system caches it’s up to you if you want to proceed in resetting the device. But remember to create a backup before you proceed to the steps.

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