in ,

Samsung Galaxy S7 Settings keeps crashing, causes phone to freeze after Nougat update [Troubleshooting Guide]

  • Read and understand why your Samsung Galaxy S7 shows up the error “Unfortunately, Settings has stopped” and started to keep freezing after the recent Nougat update.

Firmware updates are supposed to bring fixes to the problems with your phone but sometimes they tend to make everything worse. Such is the case with many of our readers who reported to us that shortly after the Nougat update, they’ve encountered different kind of issues while the problems they previously have remained.

In this post, I will tackle some firmware-related issues including the error “Unfortunately, Settings has stopped,” which, according to our reader, is causing the phone to freeze whenever the dialog box closes. The other two issues I tackled here are also related to the recent Nougat update. So, if you own this device, have recently updated it and are currently bugged by a problem or two, then continue reading below to learn how to fix it.

But before we jump right into our troubleshooting, if you have other issues with your device, visit our troubleshooting page for we have already addressed a lot of problems since we started supporting this phone. Find problems that are similar with yours and use the solutions and/or troubleshooting guides we suggested. If they don’t work for you or if you need more help, then fill up our Android issues questionnaire and hit submit to contact us.

Galaxy S7 shows “Unfortunately, Settings has stopped” error and freezes

Problem: Hi guys. I own a Samsung Galaxy S7 that I bought last year. The phone was brand new when I bought it and it worked perfectly ever since so I’m a bit confused by it’s acting like this now. There is window that keeps showing up and it says “Unfortunately, Settings has stopped” and when I hit OK or REPORT, the phone would freeze for a minute or two and then I could regain access to it until the error shows up again and that’s the cycle which could happen a hundred times in a day. Can you guys please enlighten me what I should do to fix it. And by the way, I think it started after the update I downloaded but I’m not really sure. Thanks.

Troubleshooting: The error message basically means that the Settings apps has crashed for some reason and taking into consideration that it started after an update, there’s a possibility it’s a firmware issue but we really can’t be sure until we troubleshoot. That being said, here’s what you need to try to fix this problem…

Step 1: Reboot your phone in safe mode to immediately isolate the problem

This will temporarily disable all third-party apps that might have something to do with the problem. So, if the error doesn’t occur while in this mode, then our suspicion is confirmed and in which case, you just have to find the app that’s causing the problem and uninstall it. Now, this is how you boot your S7 in safe mode:

  1. Press and hold the Power key.
  2. When Samsung Galaxy S7 logo appears, release the Power key and immediately hold the volume down key.
  3. Continue holding the Volume Down key until it finishes its rebooting.
  4. When “Safe mode” appears on the screen immediately release the Volume Down key.

To uninstall third-party apps, follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find Settings and tap on it.
  3. Scroll to and tap Applications.
  4. Tap Application manager.
  5. Find the app you want to uninstall and tap on it.
  6. Touch the ‘UNINSTALL’ button.
  7. A new dialog box will pop up, tap OK to confirm your action.

Step 2: Delete the System cache so they’ll be replaced with new ones

Now, let’s consider the fact that this problem started after the phone got updated to Nougat. It’s major update and it is kind of normal for some caches to automatically become obsolete and others corrupt. We won’t be able to determine which cache got corrupted nor do we have access to individual caches. So, the best thing to do is to wipe the contents of the cache directory. Don’t worry though because system caches are created automatically. This is what you need to do…

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If the error still shows up after this, then you have no other choice but to reset your phone.

Step 3: Do the Master Reset on your Galaxy S7 to bring it back to factory default settings

After doing the first two steps and the problem still occurs, then you really have to perform the Master Reset procedure. This will delete all your personal files and data so make sure to make a backup of things you don’t want to lose. Also make sure to remove your Google ID before doing the steps below so the phone won’t be locked out…

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I hope this troubleshooting guide helps.

How to fix your Galaxy S7 that keeps freezing after system update

Problem:I have my Samsung Galaxy S7 for 3 months now and ever since I don’t have a problem to it. Two days ago, I updated my phone’s firmware and for a few hours the device is perfectly great. But after I opened my Gallery the issue started to occur wherein it’s freezing until now and it’s very annoying because I cannot properly use my phone. Thanks in advance!

Solution: If we have to look at the symptoms, it is most likely a firmware related issue. But if you recently installed third-party apps in the system that may be the reason that the issue occurs as well. Although a firmware update may fix bugs and add sophistication to your device, sometimes it could be the key reason that makes the issue worse. So, to determine what the problem is, you can follow the procedures provided below:

Step 1: Perform Forced Reboot for it might be a system glitch

Due to several apps running there is a possibility that the system just crashed. By performing the force reboot procedure the phone’s system will be refreshed and observe closely if the problem still happening. To do this, just press and hold the Power and Volume down keys for about 7-10 seconds until the device reboots. But if there’s no progress after the procedure, then you can proceed to the next step.

Step 2: Restart your phone in Safe mode for there may be third-party apps that triggered the issue

If you recently installed third-party apps before the issue occurs that may be the reason that the problem is happening. But since it’s too early early to jump to the conclusion the best thing that you should do is to identify if there’s a culprit app in the system. You can boot your phone in Safe mode to prevent all downloaded applications from running and if the problem is resolved you can uninstall each app you have until the problem is fixed.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Step 3: Delete the System Caches of your device

Most of the time, due to firmware update the system caches can easily be corrupted and that’s one of the factors that the device functions abnormally. By wiping the system caches of the phone all old and obsolete caches will be deleted so that newer caches will be created so your phone will run smoothly with its new firmware. To delete the system caches, follow steps in the first problem.

Step 4: Bring your phone back to it’s factory default

If forced reboot, Safe mode and deleting the system caches could not fix the issue, you can perform the last resort by bringing back the device to its factory defaults. More often, this procedure can fix issues like random reboots, lags and freezes. But take note that this procedure will delete all stored files and data in your device. So, before performing the procedure try to transfer everything to your SD card or to your computer because they will be erased. To reset your phone, follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

Galaxy S7 signal goes off for several seconds but comes back after Nougat update

Problem: Hi! I updated my Galaxy S7 last week and I don’t have a problem for a few days. But just this week I noticed that my mobile signal randomly goes off for 10-40 seconds and automatically comes back. Any idea? Thank you in advance!

Solution:  Hello! Before anything else all you need to do is to call your service provider about the issue to know if it is just a network glitch that caused the problem in your phone. However, after calling your service provider and there’s no network issue, then most likely it is a firmware or hardware problem that triggered it.

At this point, we recommend you to do the forced reboot procedure to determine if it just a glitch in the system. Since, the battery of your phone is not removable like the previous Galaxy S models, this method was designed by Samsung engineers and has the same effect in performing battery-pull procedure. But after the force reboot and there’s no progress, you can restart your phone in Safe mode to identify if there’s a culprit in one of your downloaded applications. While in this mode all third-party applications will be stopped from running, so observe closely if the problem still occurs. If the issue is resolved then one of your apps caused it. You can uninstall the recent app you downloaded until the problem gets solved.

On the other hand, if Safe mode hasn’t fixed the issue, you can perform the next step by deleting the system caches of your phone. Removing all old caches in the files directory is advisable to all users especially after the system update to force the device to create newer caches that could work perfectly with the new firmware.

However, after deleting the caches and the issue still occurs, then your last resort is to do a reset on your phone. There might be a serious problem in the firmware of the device and by bringing back to its factory defaults, there is a big chance that the issue will be fixed. But take note that files saved will be erased, so before resetting your phone try to backup everything.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Leave a Reply

Your email address will not be published. Required fields are marked *

Samsung Galaxy S6 Edge Stuck In Boot Loop After Software Update Issue & Other Related Problems

How to fix Samsung Galaxy J3 (2016) “Unfortunately, Gmail has stopped” error [Troubleshooting Guide]