Samsung Galaxy S6 Edge messaging app started to crash after installing third-party apps & firmware update [Troubleshooting Guide]

The Samsung Galaxy S6 Edge has yet to receive the Android 7 Nougat update. So, if you’re getting a notification about an update with your device, it must be a minor update but it might still cause problems or errors. For instance, one of the problems I cited in this post is about the error “Unfortunately, Messages has stopped” which, according to our readers, started after installing a third-party apps and updating the phone.

If you own a phone like this and are currently experiencing similar issues, then continue reading as it might be able to help you figure out what the issues are all about. Once you know what the problems are, you may be able to fix them through troubleshooting.

If you have other issues with your phone, try to visit our troubleshooting page for we have already addressed a lot of issues with this phone and odds are that we’ve already answered similar problems. Try to find the same problems and use the solutions or troubleshooting guides we suggested. If they don’t work for you or if you need further assistance, then contact us by completing our Android issues questionnaire.

Galaxy S6 Edge Messages app started to crash after installing messaging app

Problem: I have a Galaxy S6 Edge phone I got last year. There was an update recently and I installed it. After that, the phone was actually doing ok without any issues but when I installed another messaging app that has features I like very much, a box that says “Unfortunately, Messages has stopped” started popping up. Consequently, I could no longer read and send text messages. How can I fix this?

Troubleshooting: Well, it’s obvious that the problem started after you installed a third-party messaging app. I’m not really sure what the name of the app is but that’s not important. Please go through the practical troubleshooting procedure below to fix this problem.

Step 1: Reboot your device in Safe mode and try sending a message

Booting up in safe mode will temporarily disable all third-party apps and since the problem started after you installed another messaging app, the error won’t probably be popping up in this mode.

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Once the phone has booted successfully in safe mode, open the Messages app and send a text message to your own number. While the error message specifically mentions the app being the one crashing, it’s apparent a third-party app is triggering it. Therefore, the error may not show up if the phone is in this mode. After confirming this, open the app you installed and then send a text message to your number again to see if the error still shows up and if so, then you have no other choice but to uninstall the app since it’s causing a problem or conflict with built-in processes.

However, if the error doesn’t show up when in safe mode even if you’re using the third-party messaging app, it could be a problem with the built-in messaging app.

Step 2: Clear the cache and data of the Messages app

Assuming the error doesn’t show up in safe mode even if you were using the third-party messaging app, then the problem might be with the built-in one. So in this step, you need to clear the cache and data of the Messages app.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and Messages.
  6. Tap Clear cache.
  7. Tap Clear data button, then OK.

After this, reboot your phone back in normal mode and if the error still pops up, it’s time to go after the firmware.

Step 3: Delete the system caches so they’ll be replaced

Some of the system caches may have been corrupted during the update process and while everything was working fine after that, some third-party apps may have contributed to the problem. Just follow these steps to see if the problem gets fixed…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If the error still shows up after this, then move on to the next step.

Step 4: Reset your phone to bring it back to factory defaults

We have no other choice if the error still shows up even after you did the previous steps. So, backup your files, data, pictures, music tracks and virtually anything you don’t want to lose and then, disable anti-theft feature by following these steps:

  1. From the Home screen, tap Apps.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap the Google ID email address. Repeat for each Google email address.
  6. Tap MORE.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT to confirm.

After this, follow these steps to reset your phone…

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

This should take care of the problem.

Samsung Galaxy S6 Edge unable to receive picture messages after update

Problem: I did a firmware update this past week, now I can’t get any pictures via text.When someone send me a text with a picture.It shows something that shows downloading.I need help, this is a work phone and I need to get pictures for work.

Solution: If we have to look on the symptoms that the device is showing, there is a possibility that it is a firmware related issue. On the other hand, if the network coverage in your area is unstable that might also one of the factors that you are unable to receive picture messages. But since it’s too early to jump over to the conclusion the best thing that you should do now is to determine what the issue is, and what triggered it. These are the step-by-step methods that you should do:

Step 1: Perform forced reboot for it might be a minor glitch

As you mentioned that the phone was updated, then its not far that a minor glitch in the system caused the issue. In this instance, we recommend you to perform force reboot  to refresh device’s system and to close all unused apps from running in the system. To do so, just press and hold the Volume Down and Power keys simultaneously for 10 seconds until your phone reboots. However, after the method and the issue still happening you can follow the next step.

Step 2: Verify if you have an excellent coverage in your area

One of the reasons that this type of issue occurs on your device if the coverage in the area is unstable. So, in order to eliminate such problem you have to expect that the signal bars is in its maximum level or full bars. The purpose of doing this on your phone, is to eliminate the suspicion that your phone doesn’t have a problem. But if you have an excellent coverage in your area and the issue persists, then much better to call your service for it might be a network problem.

Step 3: Restart your phone in safe mode for it might be an app caused the issue

As the new firmware was installed there is a possibility that an app/s you downloaded from Play Store were outdated and complicates the system and triggered the device to function abnormally.By booting it in safe mode all third-party apps will be prevented from running in the system temporarily and if the device can receive an SMS with photo, then a third-party app caused it. Uninstall each app you have until the issue is fix. But if it persists, then there should be a major problem in the firmware. You can proceed to the next procedure for further troubleshooting.

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Step 4: Delete the cache and data of your Messaging app

Another way of fixing issue like this is to eliminate all corrupted caches and data in the messaging app. In this procedure, we have to reset the app to make sure that all caches and data are all new next time we have to reboot your phone. But don’t you worry resetting the app won’t harm the important files stored on your device.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Messages.
  6. Tap Clear cache.
  7. Tap Clear data button, then OK.

After the method, try to send a photo through SMS to your own phone number and see if the issue is fix. If the issue still happening,then you can follow the next procedure.

Step 5: The system caches may be corrupted

After clearing the cache and data of the messaging app and the issue persists, then it must be the system cache directory has the problem. In fact, there are two-types of cache your phone have the messaging cache and the system cache. Although their task is the same but the only difference is, that messaging cache works in the app alone while the system cache in the firmware of the device. In this instance, we have to delete all system caches to force your phone to create new ones. Follow the steps above to wipe the cache partition.

Step 6: If all procedures won’t work, reset your phone

As far as troubleshooting procedures is concern, you do all the necessary methods to do on your phone to fix the issue. But if the problem still persists, then you don’t have a choice but to reset your device. This procedure will erase all important files on your phone including your contacts, music, photos and videos. So, before you go through try to backup everything by transferring it to your Personal computer or SD card.

Then, follow the steps in the first issue to disable anti-theft and reset your phone.

Samsung Galaxy S6 Edge unable to receive text message (SMS) after the update

Problem: I keep my phone in airplane mode at work. I updated my phone this morning and now it will not receive text messages after I shut off airplane mode. I have checked to see that the number isn’t blocked. And that notifications is on.

Solution: Hello! This issue is not rare to all Android devices especially if the system had been updated. In fact, lots of possibilities to consider that this issue is happening on your phone; it could be the number has been blocked, network problem, inbox is full or the firmware was corrupted after the update. So, if you don’t want to spend time in the shop while waiting for the technician to fix your device, then much better to do it on your own by following the software troubleshooting procedures that we will be providing. The first thing that we would like you to do is to verify if some of the numbers in your contacts is in the block list. Here are the steps how:

  1. From Home screen, tap Apps.
  2. Tap Messages.
  3. Tap More.
  4. Tap Settings.
  5. Tap Spam filter.
  6. Tap Manage Spam numbers.
  7. Now, if the numbers appears on the screen, tap the minus(-) sign to exclude from being blocked.

After the procedure, perform the force reboot on your phone and wait if the issue persists. If so, then it might be the firmware that caused the problem. You can delete the cache and data of the messaging app for further troubleshooting. If the problem still happening, perform the next procedure by clearing the system caches of the phone. Sometimes, due to the update there is a big chance that the caches will become obsolete and that is why deleting the system caches is necessary.

But after clearing the system caches and the device still function abnormally, then you can reset your phone. By bringing back the system to its default settings there is a big chance that the issue will be fixed. But remember that this method will delete everything stored in your phone. So, before you go through it is advisable that you will create a backup for all your files.


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