in ,

Samsung Galaxy Note 5 started showing up “Unfortunately, My Files has stopped” after the Nougat update [Troubleshooting Guide]

The error message “Unfortunately, My Files has stopped” on your #Samsung Galaxy #Note5 actually talks about the native file browser that crashed for some unknown reason. In this case though, it seems like the problem started after the Nougat update, which might have corrupted some files necessary in running the phone smoothly.

In this post, I will tackle this error message with the Galaxy Note 5 being the subject of our troubleshooting. If you own this device and are currently bugged by a similar problem, then continue reading below to know what to do when it happens.

But before we jump right into our troubleshooting, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already addressed a lot of issues with this device. Try to find problems that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy Note 5 that keeps showing “Unfortunately, My Files has stopped” error

Being the built-in file browser, My Files embraces all other apps that allow users to browse through their files into the phone’s internal and external storages. If it crashes, then there might be some really serious issues with your phone’s firmware but we need to troubleshoot to make sure but before that, here’s one of the problems sent by our readers that best describes this problem.

Problem: My phone is a Galaxy Note 5 and while I haven’t encountered serious issues with it ever since, the recent update seems to have messed it up real bad. There is a window that keeps popping up saying “Unfortunately, My Files has stopped” and it shows up every time I view my pictures, play my music or even browse through my files. The result, I can no longer use my phone properly because of it. Can you guys suggest something I can do to get rid of it?

Troubleshooting: My Files is deeply rooted in the firmware as there is no way it should be left out. While it’s an app itself, other apps that allow users to navigate through directories also use it. Being the app that’s mentioned in the error, there’s a chance the problem is triggered by itself, however, we also need to rule out the possible that other apps may also be causing or triggering the error. That said, here’s what I suggest you do:

Step 1: Reboot your phone in safe mode to see if the error still shows up

Since this procedure temporarily disables all third-party apps, it will immediately give you a clearer insight if the problem is caused by a third-party or built-in app. If the error doesn’t show up, it means it’s one of the downloaded apps that’s causing it. Find the culprit and then uninstall it to see if it makes a difference. On the other hand, if the error still shows up in Safe mode, it’s most likely an issue with the app or the firmware itself. Here’s how you boot your phone in safe mode:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

Step 2: Delete the cache and data of My Files app

This procedure basically resets My Files but all your files remain in their respective directories, so basically, it’s safe to do but very effective if the problem is a simple app issue.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap My Files.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded messages, login information, settings, etc.

If the problem remains after doing this, then move on to the next step.

Step 3: Wipe the cache partition so system caches will be replaced

After the first two steps and the problem still occurs, let’s now consider the fact that the problem occurred after the Nougat update. There’s a chance that some of the caches are already obsolete or got corrupted during the update. We need to delete them so they’ll be replaced with new ones that are completely compatible with the new firmware.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

After this and the problem still occurs, it’s time you reset your phone.

Step 4: Reset your Galaxy Note 5 to bring it back to factory default settings

At this point in our troubleshooting, let’s rule out the possibility that the error is triggered by some corrupt system files and data or perhaps some settings got messed up. However, you need to backup your files and data before the reset as they will be deleted and could no longer be restored. After the backup, make sure you disable the anti-theft feature so you won’t be locked out of your phone after the reset, here’s how…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

After this, follow these steps to reset your device…

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If it’s a hassle to turn off the anti-theft feature, you can also reset your phone with these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

I hope this troubleshooting guide helps.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Leave a Reply

Your email address will not be published. Required fields are marked *

Samsung Galaxy S7 Edge Resets The Settings On Its Own Issue & Other Related Problems

Samsung Galaxy S7 Edge Unsupported microSD Card Error & Other Related Problems