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Samsung Galaxy J7 keeps showing “Unfortunately, Smart Remote has stopped” error [Troubleshooting Guide]

Your #Samsung Galaxy #J7 is a mid-range device with impressive specs and features and while it received quite a lot of positive reviews, some of our readers who own this device contacted us due to some issues they’ve encountered. Among those issues are error messages that occur from time to time and one of those errors is “Unfortunately, Smart Remote has stopped,” which basically notifies the owner that the app mentioned in the message crashed.

We will try to look into this matter in this article as it is alarming that many J7 owners are complaining about some errors that show up randomly. This error might be due to some third-party elements or it could be a simple glitch with the app itself or the firmware. Continue reading below to understand more after it and learn how to fix it.

Now, before we jump into our troubleshooting, if you have other concerns with your phone, make sure you drop by our Galaxy J7 troubleshooting page for we have already published several troubleshooting guides that may help you fix your problem. If you need further assistance, however, you can contact us by filling up our Android issues questionnaire and providing us with more information about your issues.

Troubleshooting Galaxy J7 with “Unfortunately, Smart Remote has stopped” error

Problem: I am using the Samsung Galaxy J7 and while I am satisfied with its performance, recently though, there was an error that started showing up. It says “Unfortunately, Smart Remote has stopped” and I don’t have a clue what the heck it is all about. I know there’s something called Smart Remote in my phone but the fact that it says it stopped, it doesn’t make sense because I never used it even once. Not quite sure what to do with it so if you can share some of your knowledge with me on how to get rid of this error, that would be great. Thanks!

Troubleshooting: The Smart Remote app is one of the Samsung’s pre-installed applications, so you cannot uninstall it as you need root access to do so. But we don’t actually suggest removing pre-installed apps especially if the problem occurred without apparent reason because glitches happen all the time and we don’t know yet if it’s one of those cases. Instead, here’s what we suggest you do for this error…

Step 1: Reset Smart Remote by clearing its cache and data

We don’t know for sure if the problem is with the app or the firmware itself. We suggest that you go after the app first so as not to compromise your data and files. By clearing its cache and data, you’re actually resetting the Smart Remote app and that eliminates the possibility that the error is triggered by the app’s corrupt cache or data. Here’s how you do it…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Smart Remote.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

After doing this, try to trigger the error by opening the app and if it still occurs, move on to the next step.

Step 2: Find out if your third-party apps have something to do with the problem

There are times when third-party apps and services may cause pre-installed apps and features to crash and so we need to rule this possibility out before moving on to troubleshoot the firmware. To find out if one or some of the third-party apps is causing the problem, you need to reboot your phone in safe mode and observe:

  1. Press and hold the Power button (located on the right) until Phone options is displayed then release.
  2. Select and hold Power off until the Reboot to Safe Mode prompt appears then release.
  3. Tap RESTART. Note: This restart process may take up to one minute to complete.
  4. Upon restart, Safe mode appears in the lower left of the unlock/home screen.

Once the phone enters this mode, try to observe or trigger the error and if the problem is fixed, then it’s confirmed that one or some of the apps you downloaded from the Play Store is causing the problem. Find that app and uninstall it to get rid of this error and fix the problem for good. Otherwise, the problem must be with the firmware itself or it could be due to some corrupt files.

Step 3: Delete the system cache so it will be replaced

At this point, it’s recommended you go after the system caches as some of them may have been corrupted or are already obsolete. While caches won’t pose any problems when deleted, it’s not the case when the firmware uses corrupt ones. So, we suggest you delete them so that they’ll be replaced with new ones that are completely compatible with the firmware:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

It may take a little while for the phone to reboot but wait for it. After which, verify if the error still shows up and if so, the next step is necessary.

Step 4: Reset your Galaxy J7 to bring it back to a configuration that works

After doing the first three steps and the problem still continues, then you have no other choice but to reset your Galaxy J7, which means, you have to go through the hassle of backing up your files and data. Against this error, a reset is very effective so there’s a higher probability the problem will be fixed. However, before anything else, make sure you make a backup of files and data you don’t want to lose and after which, disable the anti-theft feature so you won’t be locked out of your device, here’s how…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

And this is how you reset your phone…

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off your Galaxy J7.
  3. Press and hold the Volume Up button and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

Alternatively, you can reset your device through the Settings menu…

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, tap the Apps icon.
  3. Tap Settings.
  4. Tap Backup and reset.
  5. If desired, tap Backup my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap Factory data reset.
  8. Tap Reset device.
  9. If you have screen lock turned on, enter your PIN or password.
  10. Tap Continue.
  11. Tap Delete all.

Should the problem still occur after the reset, then it’s time you sent it in for checkup and/or repair.

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