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Messaging app keeps crashing on Samsung Galaxy Note 5 running Android Nougat [Troubleshooting Guide]

The error message “Unfortunately, Messages has stopped” has always been one of the most commonly reported issues with the Samsung Galaxy Note 5 or any Galaxy device for that matter. It basically speaks about the default messaging app that crashes for some reason. While the error leaves an impression that it’s a complex problem as the user cannot send / receive text messages, it’s actually just a minor issue that can be fixed by basic troubleshooting.

So, in this post, I will tackle this issue once again since a lot of our readers reported to have experienced this problem with their Note 5 shortly after Android 7 Nougat update was rolled out. It may appear as though it’s a firmware issue, we really just can’t be sure if it really is that’s why we need to troubleshoot your phone. So, if you own a Note 5 and are currently experiencing the same issue, feel free to read our troubleshooting guide below.

But before we jump right into our troubleshooting, try to visit our troubleshooting page if you happen to have a problem that’s not the same as the one we’re trying to fix here. We have already addressed hundreds of problems since the phone was released and odds are that there are already existing solutions to your problems. Find ones that are similar with yours and use the solutions and/or troubleshooting guides we suggested. If they don’t work for you, then contact us by completing our Android issues questionnaire.

Troubleshooting Note 5 with “Unfortunately, Messages has stopped” error

We need to troubleshoot your phone so we will know what the problem is really all about, what causes it, what triggers the error and what needs to be done to get rid of it and even prevent it from happening again in the future. But before we go to the steps, here’s one of the problems sent by one of our readers that best describes this error…

My phone is Galaxy Note 5 running Android 7.1 Nougat. I just updated it this week and while everything is working properly, there’s one app that keeps crashing–the Messages. Whenever I try to compose a text or read one, the error “Unfortunately, Messages has stopped” would show up and there are only a couple of options; either to tap OK or REPORT but either way, the app would close and I couldn’t do what I need to do. Can you please suggest what I can do to fix it? Thanks a bunch!

The error message may just show up on its own or triggered by the app itself. Such is the case of many of the problems we’ve tackled before way back 2012 when we were still supporting the Galaxy S3. The point is, we’ve already seen this error in action before and we know it’s easy to fix. That said, here’s what needs to be done:

Step 1: Reboot your in safe mode to see if third-party apps have something to do with it

Let’s try to isolate the problem first by bringing to phone to start in its diagnostic state wherein only built-in apps are running. Here’s how you boot your Note 5 in safe mode:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

While your phone is in this mode, try to open Messages to see if the error still shows up and if so, then move on to the next step, otherwise, you have to find the culprit that triggers the error because, apparently, it’s a third-party app that’s causing it. Once found, uninstall the app so it can no longer cause any more trouble.

  1. Tap Apps from the Home screen.
  2. Tap Settings.
  3. Tap Application Manager.
  4. Tap to select the application you want to uninstall.
  5. Tap Uninstall.
  6. To confirm uninstallation of the selected app, tap Uninstall again.

Step 2: Wipe the cache partition so system caches will be replaced

Considering the fact that your phone has recently been updated to Nougat, there’s a chance some of the system caches the phone is using have been corrupted. When the phone continues to use those corrupt files, performance-related issues and apps crashes may occur. You just have to delete the old caches so they’ll be replaced and here’s how you do it:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

After this, open the app again to see if the error still occurs and if so, the next step might help.

Step 3: Clear the cache and data of the Messages app

You may lose your messages when you do this but it’s necessary at this point. You just have to reset the app to make sure it’s not about corrupt app cache, data or incorrect settings. This is how you do it:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Messages.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded messages, login information, settings, etc.

If the problem remains after this, then a reset is necessary.

Step 4: Reset your Note 5 to bring it back to factory defaults

You have no other choice at this point and you have to reset your phone to rule out the possibility that it’s caused by some corrupt system files and data. You may lose all your personal files and data when you do this so make sure you create a backup. After the backup process, disable anti-theft or Factory Reset Protection (FRP) so you won’t be locked out of your device after the reset.

This is how you disable anti-theft…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

Now, to reset your phone, follow these steps:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

I hope that this troubleshooting guide somehow helped you fix the problem and get rid of the error message.

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