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Sprint Galaxy S7 can’t “view all” MMS after installing Nougat update, other issues

Hello Android fans! Welcome to another article that answers some #GalaxyS7 issues. As customary, these issues are taken from reports submitted by some members of TheDroidguy community. We hope that this post will serve its purpose of helping those experiencing problems mentioned here.

Below are the particular topics we cover for you:

  1. Galaxy S7 edge overheating, rebooting on its own, and showing snowy screen
  2. Galaxy S7 randomly shuts down, stuck in recovery mode
  3. Galaxy S7 Messages app can’t “view all” long SMS after installing Android Nougat
  4. Galaxy S7 camera app keeps crashing
  5. Galaxy S7 edge won’t connect to the internet via home wifi
  6. Galaxy S7 Facebook cannot be uninstalled
  7. Sprint Galaxy S7 can’t “view all” MMS after installing Nougat update
  8. Galaxy S7 formats an SD card but reads it as corrupted afterwards

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 edge overheating, rebooting on its own, and showing snowy screen

Hi there. I have what seems to be a battery/power issue. My Galaxy S7 edge has started freezing. Sometimes there’s a buzzing sound, sometimes there’s a rainbow or snowy static screen. Then it turns off. Once off, sometimes it overheats. Once off, it cannot be charged or switched back on until the battery is allowed to fully discharge (i.e. left overnight). I can usually then charge it and reboot, but the same thing happens. I’ve tried rebooting in safe mode, but it makes no difference. Do you have any suggestions on how I may be able to repair this fault? Kind regards. — Joe

Solution: Hi Joe. The symptoms you mention here are consistent with signs of a hardware malfunction. If the phone was dropped or exposed to elements (heat, cold, moisture) before, stop wasting your time looking for a software fix. Hardware problems cannot be solved by doing software tweaks. You need to send the phone in so the hardware can be examined.

If the phone was never dropped or exposed to liquid or heat, try doing a factory reset and observe it for 24 hours. This should be enough to let you see if there’s a difference. If the cause of the problem is software in nature (which is very unlikely), factory reset should solve it. Be sure not to install any app or update during this time. If nothing happens after a factory reset, contact Samsung so the phone can be repaired or replaced.

To factory/master reset your S7 edge, follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem #2: Galaxy S7 randomly shuts down, stuck in recovery mode

My S7 all of a sudden started cutting off and on while i was browsing my Gallery today. Then it came back on, and started up normally. I went to the home screen and then a box popped up that said Android app has stopped then cut off completely. By this point I’m on my desktop looking for solutions to this problem, because i GOTTA have my phone. Anyways that’s how i found this website.

So, i followed the steps to fix my phone…but no luck…with any of them. Oh and none of the other problems i read on this site mentioned their phone getting hotter than normal…but not saying anything about the temperature at all. The only screen i can get it to go to is a black screen with Recovery booting….in blue. Please, please help me….i gotta get this fixed!!! —  Ilovecupcakes0329

Solution: Hi Ilovecupcakes0329. If you’ve already tried all the applicable software troubleshooting steps for this issue, then that only means one thing — you have a hardware problem at hand. There are a number of possible hardware malfunctions that can result to random reboot issue. Among the most common of these issues include:

  • a bad battery
  • a malfunctioning power IC
  • a defective charging port

All of these issues can have similar symptoms and there’s no way to know for sure which of them is the true cause. A technician must physically check the hardware and do some diagnosis tic tests to pinpoint the problem.

If your phone becomes uncomfortably warm to touch before it shuts down, that means that it’s overheating, most probably due to a bad component. Because there’s no direct way to identify what hardware part is failing, you need to have the device checked by a professional.

If you tried to modify the software by rooting or flashing prior to encountering the problem, try to revert all software to stock or official versions.

Keep in mind that physical damage can result to hardware failures. We don’t know the full history of your device so we can’t say for certain if the hardware was physically damaged or not. You’re supposed to give us possible or relevant information that may have led to this problem. If the issue happened all of a sudden and there was no prior incidents that may have caused physical damage, have the phone repaired or replaced.

Problem #3: Galaxy S7 Messages app can’t “view all” long SMS after installing Android Nougat

Hi. This has now happened several times since the Nougat update that my phone received at the beginning of the month. If someone sends me a long message or I send a long text message through the standard Samsung Messages App, it won’t show the entire message, but it will have a “view all” button to expand it at the bottom. Most of the time it works; however, I have received several messages in the last month since the update that I cannot open or “View All.” It just goes to a blank page. Very frustrating to only see a part of the message. Any help would be much appreciated! I have screenshots as examples, if needed. I’m on Sprint. Thanks!        — Jessica

Solution: Hi Jessica. The first thing that you want to do is to clear the cache partition. This will ensure that the system cache used by the phone is up-to-date. Sometimes, app and system updates can corrupt the system cache resulting to all sorts of problems so deleting the old one is an effective way to rectify things. Here are the steps on how to clear the cache partition:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Once you’ve cleared the cache partition, you then need to install all pending app and system updates. Check Google Play Store and make sure that all your apps are updated. If you install apps outside of the Play Store, it’s your responsibility to ensure that your apps receiving updates from their developers. You also want to make sure that you only install compatible apps. Although majority of apps in the Play Store are compatible with Samsung Galaxy S phones, there’s also a chance that one of them is not. Updating to the most recent Android version may have put one of your apps out of sync or incompatible, leading to the problem you have. Needless to say, you must ensure that you only install updated or compatible apps. If you’re not sure whether or not an app is compatible, check their Play Store page or contact the developer.

Another good thing to try is to wipe the cache and data of the Samsung Messages app. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Finally, if all else fails, don’t hesitate to reset all software settings to their defaults. This is done by factory resetting the phone. Be sure to create a backup of your files prior to doing it.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

Problem #4: Galaxy S7 camera app keeps crashing

After the Nougat update which I applied less than a week ago, the phone crashes every time I take a photo or a video. I get a warning dialog “An unknown error occurred” after taking a photo, I tap the OK button but then the whole phone crashes. I’ve tried clearing the cache by booting it into maintenance mode and also tried taking a photo in Safe Mode which gives the same behavior. I’ve installed AVG AntVirus Free and run a scan which has come back clear. My husband also has a Samsung Edge S7 and also has the Nougat update installed but his camera works fine. — Rachel

Solution: Hi Rachel. Try to reset the settings of the camera app to see if it will make a difference. The said app may have become corrupted for some reason. You can also try to wipe it’s cache and data. If the issue remains, kindly refer to our suggestions for Jessica above.

Problem #5: Galaxy S7 edge won’t connect to the internet via home wifi

Hello. I have a problem with wifi on my Galaxy S7 edge. i am not yet sure if it’s the phone that has an issue or my router. If i connect my Samsung to my home wifi, it shows “connected, no internet.” When i log in to the residential getaway configuration i can see the phone is connected but there is no internet. all my other devices in the house connect to the internet except the s7 edge. When i share my internet using my Macbook pro as a hotspot, my S7 edge connects well. when i go to any other wifi network, my neighbour’s, at work, my friends-couple of my friends…i connect with no problem. i have forgotten and remembered the network countless times to no avail. I have reset the phone to no avail. I have reset the wireless router settings to no avail. i have even used my wifi open, without password- nothing. tried changing the channels-nothing. my router is a numericable model number is cbv383z2. If anyone can shed some light ill really appreciate it. thank you. — Samuel

Solution: Hi Samuel. If you are the administrator of your wifi network, or if you can access its graphical user interface (GUI), make sure that there’s no block or filtering system (IP filtering or MAC filtering) that’s preventing your phone from connecting  to the internet. If you have no idea how to check this on your router’s GUI, contact your internet service provider (if they provided the router to you), or the router manufacturer itself. If possible, try to factory reset your router to see a difference.

If you are 100% certain that it’s not the router (after doing a factory reset), troubleshoot your phone as well by doing a factory reset on it.

Problem #6: Galaxy S7 Facebook cannot be uninstalled

I was prompted by Facebook that someone may be posting as me on my Facebook page and I was to reset my password. I did all that but then when I went back on Facebook through the app, all my info was gone. My name was still on the page but that was it. If I go into Facebook through the Internet, everything is there which is a big relief…I thought I had lost all my photos & Info.

I tried to uninstall the Facebook App and reinstall but on the Samsung S7 it looks like you can only disable. Tried a couple of times but my page still turns up blank. Can you help me put the Facebook App back on my phone so I can view my photos and timeline through the App??? Thanks. — Pam

Solution: Hi Pam. Some carriers may bundle social networking apps like Facebook together with their own services so this may be the reason why you can only “disable” it. Usually, Facebook app is manually added by a user. If you did not install the Facebook app before, it’s possible that it came pre-installed. Pre-installed apps cannot be uninstalled but it should have the option to allow you to wipe its cache and data. We suggest that you try wiping the cache and data first and proceed from there.

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If, for some reason, clearing the cache and data option is not available you must do a factory reset to refresh it. Refer to the steps above on how to factory reset your phone.

Problem #7: Sprint Galaxy S7 can’t “view all” MMS after installing Nougat update

When I received a large text message, my phone converts it to one message (MMS) and gives me the option to “view all” underneath it. However, when I select view all, it just takes me to message details and does not actually show me the whole message. This issue only began when my phone updated recently. I have tried adjusting my message settings so that it won’t “block” a long message together, but this did not fix the problem. My data settings are already adjusted to allow downloading on mobile data. On Sprint. — Mary

Solution: Hi Mary. Kindly check our suggestions for Jessica above. If your issue won’t go away after doing all software troubleshooting, contact Sprint technical support. This may be a coding issue with the firmware update they released, which means that only their software developer can fix it. There may not be an immediate solution available at this time but letting Sprint know of the problem should be the best that you can do at this time.

As a temporary remedy, try to use a third party messaging app if the bug on the stock messaging app goes unfixed for some time.

Problem #8: Galaxy S7 formats an SD card but reads it as corrupted afterwards

I bought a NEW Samsung Galaxy S7 and have inserted a 256GB Micro SD card into the phone. The phone gives the option to format the card and shows it as “READY TO USE.” When I check the SD card in the DEVICE MAINTENANCE under STORAGE and the 3 dots up in the right hand corner of the screen, it shows the SD CARD as CORRUPTED. How can I get the phone to recognize the SD card? I have taken it out, turned phone off and restarted it several times and yet card is still same. Shows after formatting it is ok yet corrupted and not being able to be used. — Jmce_56

Solution: Hi Jmce_56. This can either be due to bad SD card or a phone glitch. Take out the SD card from the phone and try to format it on your computer instead. After that, re-insert it to your S7 and see how it works. If the same thing happens, try to use another SD card. If the second SD card continues to be detected as corrupted, it must be a phone problem. Do a factory reset, then reformat the SD card one more time.

 


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  1. Hi so I did the update on my galaxy s7 edge on 4.12.17 and when i went to view my SMS messages from last week they have been deleted, but I can view them in my messages (if that make sense). Is it possible to retrieve my old messages from my SMS? if so help please.

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