in ,

Samsung Galaxy Note 5 shows “Unfortunately, Chrome has stopped” error [Troubleshooting Guide]

If you own a Samsung Galaxy #Note5, then you have a couple of options for a browser. The first one is the Internet app, which is the default web browser and the second is one of Google’s mandatory apps, Chrome.

In this post, I will tackle an error message that says “Unfortunately, Chrome has stopped” which basically tells us that Google Chrome crashed for some reason. While Galaxy Note 5 is a very powerful device, it’s not free from errors and problems like this.

So, if you own this phone and are currently bugged by a similar problem, continue reading below to know more about the problem and learn how to troubleshoot it in a bid to fix it.

But before we jump right into our troubleshooting, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already addressed a lot of issues with this device. Try to find problems that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy Note 5 that keeps showing “Unfortunately, Chrome has stopped” error

The very purpose of this troubleshooting is for us to know why the problem happens in the first place, what causes it and what needs to be done to fix it. There are, however, problems we cannot fix on our own especially hardware related concerns but don’t let it stop you. Now before we proceed, here’s one of the messages we got from our readers who has this kind of problem:

Problem: Hi droid guy. I have a Samsung Galaxy Note 5 that I bought several months ago. I did encounter issues but they were fixed immediately. There’s however one problem that I don’t know how to fix. It’s an error message (Unfortunately, Chrome has stopped) that keeps showing up whenever I try to links from any of my apps. For instance, when a friend sends a link via text, the moment I tap on it the error shows up. The same thing happens when I open a link from an email. Do you guys know how to fix this problem?

Troubleshooting: The error shows up whenever a link is opened from other apps. It means the Chrome is set to become your default web browser. When you tap on the link from the Messages app, Chrome is immediately called upon to open the link but an error occurs during the process. It may seem like a very complex problem but it might actually just be easy to fix and this is what you have to do:

Step 1: Reset app defaults on your Note 5

Let’s try to bring the phone back to a configuration wherein it would use its default apps to open certain kind of files or links. In this case, let’s try to set the phone to use the Internet app when a link is opened and this is how you do it:

  1. From a Home screen, tap Apps (located in the lower right).
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Menu (located in the upper right).
  6. Tap Reset app preferences.
  7. Tap Reset.

This will reset all your app defaults and it could be the only procedure you need to do to fix the issue. Of course, if the problem persists after this, i.e. Chrome app still crashes when opened, then you have to move on to the next step.

Step 2: Reset the Chrome app itself

The error specifically mentions the Chrome app being the one that crashes so let’s try to go after it. Just clear its cache and data to reset it but you may lose your preferences, bookmarks and settings. If possible make a backup before following the steps below especially your bookmarks.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Chrome.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded data, login information, settings, etc.

If the error still shows up after this, the next step might give you an answer.

Step 3: Reboot your device in Safe mode to know if third-party apps are causing the problem

Third-party apps may cause other apps to crash even build-in applications. It’s imperative we try to rule this possibility out before we proceed with our troubleshooting and this is how you restart your phone in Safe mode:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

If the error doesn’t show up while in this mode, then it’s confirmed that the error is triggered by a third-party app. You need to find that app and uninstall it.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap the app that has issues.
  6. Touch Uninstall, then OK.

However, it’s easier said than done. So, if you don’t have any idea which app is causing the problem, it’s better that you just backup your data and files and then do the factory reset:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

Step 4: Delete the system caches so they’ll be replaced

If the error still shows up in Safe mode, then this is what you need to do next. What it does is simply delete all the system caches and after which, the system will create new ones to replace them. It’s possible that the error is triggered by one of the corrupt caches.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If the error still shows up after this, then the last step might help.

Step 5: Do the Master Reset

We might be dealing with a bit complex firmware issue that’s why you need to do this. However, you may lose your files and data so make sure you make a backup.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

I hope that this troubleshooting guide can help you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Leave a Reply

Your email address will not be published. Required fields are marked *

Galaxy S7 Phone app not working, “unfortunately, phone has stopped” error, other issues

S Health app keeps crashing on the Samsung Galaxy J3 (2016) characterized by error “Unfortunately, S Health has stopped” [Troubleshooting Guide]