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Samsung Galaxy Note 5 keeps showing “Unfortunately, Chrome has stopped” error [Troubleshooting Guide]

Your #Samsung Galaxy #Note5 has two built-in web browsers–the Internet and Chrome. The former comes pre-installed in all Samsung Galaxy devices while the latter is one of Google’s mandatory applications that should be found in every Android device.

In this post, I will tackle the error message “Unfortunately, Chrome has stopped” which talks about Google’s web browser that crashed or stopped working for some unknown reason. The app is rooted in the firmware of the phone so if there’s a problem with it, it might be an issue with the app itself or it could be a sign of a more serious firmware issue.

We’ve already addressed similar issues before with other devices and while every case is different, at least, we can try to trace the cause of the problem through the services the Chrome app is using as there’s a chance of the downloaded or pre-installed apps caused it to crash. We will have to look into that through our troubleshooting.

But before we jump right into our troubleshooting, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already addressed a lot of issues with this device. Try to find problems that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, contact us by filling up our Android issues questionnaire.

Troubleshooting Note 5 that’s showing “Unfortunately, Chrome has stopped” error

We want to help you fix the problem with your device but we cannot guarantee we can fix every issue our readers send. There are problems that are beyond our expertise especially hardware issues that need further testing to be determined. But even so, please continue with your basic troubleshooting so that you have a shot at fixing the problem. Now, before we proceed, here’s one of the messages sent by our readers that speaks of this issue…

Problem: First of all, it’s not the first time that I asked for your help guys. The first one was last year when my Galaxy Note 5 just stopped working with a black screen and I followed your troubleshooting guide and I only had to follow 1 step and the phone turned on. Thanks for that. Now, I have a different issue. It’s still the same Note 5 but this time there’s an error message about the Chrome that stopped working. It started when one of my girl friends sent me a text with a link; I tapped on it and I initially saw the webpage and then this problem happens–the error showed up. The same goes if I tapped on the links in my emails. I just want my phone to work again like before so please help me guys. Thanks in advance for this.

Troubleshooting: So basically, according to our reader, the error message shows up when she tries to open a link either from text messaging app or email. It actually means that Chrome is set as the default web browser. Now that we know how this problem occurs, this is what you need to do:

Step 1: Reset Chrome by clearing its cache and data

Your bookmarks and browsing history are synced automatically with your Google account for as long as you’ve enabled the sync so they’re safe. If not, then go to Settings and try to sync everything first and after that, reset Chrome to bring it back to its factory default settings.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Chrome.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded data, login information, settings, etc.

After this, open Chrome and try to browse the web and if the error doesn’t show up, probe further by opening links from your messaging or email app.

Step 2: Try to see if third-party apps have something to do with it

You have to be sure that the problem isn’t caused by a third-party because if it is, then it’s even easier to fix it. So, boot your phone up in Safe mode  and try to trigger the error.

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

If the error still shows up, try to reset the most common trigger–the Internet.

Step 3: Reset the Internet app

I’m talking about the default web browser, the Internet. Chrome uses some of its services and there might be some caches or files that got corrupted that’s why this error occurs, so try to clear the cache and data of the Internet app to see if that makes a difference.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Internet.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded data, login information, settings, etc.

If the error remains, then go after the firmware at this point in our troubleshooting.

Step 4: Wipe the cache partition

System caches get corrupted most of the time and when it happens, issues like freezing, lagging or crashing of apps may occur. The only way to replace caches is to delete them first so that the system can create new ones and this is how you do it:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Trigger the error once again and if it still shows up, then you have to reset your device.

Step 5: Master reset your Galaxy Note 5

I understand this problem is minor issue with one of the apps but there’s always a chance that it’s just a symptom or a sign of a more serious firmware issue. So, it’s time you reset your device to bring it back to its default settings, however, make sure you backup your important files and data as they will be deleted during the reset:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Or, you may reset your device through Settings menu:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

I hope this helps.

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