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Samsung Galaxy Note 5 keeps displaying “Unfortunately, Google Search has stopped” error [Troubleshooting Guide]

  • Read and understand why a high-end device like the #Samsung Galaxy #Note5 may encounter problems and errors like “Unfortunately, Google Search has stopped” which talks about a built-in app that’s attached to the firmware and learn what you have to do in order to get rid of it.

The Search app or service is actually one of Google’s mandatory services that should be found in every Android device. Needless to say, it’s rooted in the firmware and when it starts to crash, the problem might be just with the app itself or it could be a sign that the phone is suffering from a firmware issue.

In this post, I will tackle an issue involving a Galaxy Note 5 that’s plagued with an error that keeps popping up randomly without apparent trigger or cause. The error indicates that Google Search is crashing for some reason. So, if you have a phone like this that’s bugged by a similar problem, continue reading below so that you’d learn what to do in order to fix it.

But before we jump right into our troubleshooting, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already addressed a lot of issues with this device. Try to find problems that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy Note 5 that’s showing “Unfortunately, Google Search has stopped” error

First off, the purpose of this troubleshooting guide is for you to know more about the error, learn what triggers it and what needs to be done to get rid of it. Go through the steps below as one of them may fix the problem but before that, here’s one of the messages we received from our readers that best describes this error…

Problem: There is an error message that randomly pops up on my phone and it says “Unfortunately, Google Search has stopped” and there are no options except OK and REPORT. The box disappears when I hit either of those but the error would soon show up in no time. It’s kind of annoying because I have to stop whatever it is that I’m doing when the error shows and I want it to disappear. I don’t even know what caused it or how it started…it just started. Oh by the way, my phone is a Galaxy Note 5 and it’s the first time I’m having a problem like this. Do you guys know what this error is all about?

Now let’s go to our troubleshooting starting from the step that’s most likely to fix it…

Step 1: Clear the cache of the Google Search app

This problem has already been happening since 2012–could even be earlier than that–but I’ve been acquainted with this error with the Galaxy S3. Fast forward to octa-core era and the problem is still happening. This tells us that the hardware has nothing to do with it. Now, there’s one procedure that often fixed this problem and that’s clearing the cache of the Google Search app itself.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Google Search.
  6. Touch Clear cache to delete its cached files.

After this, reboot your phone so that the system will create new caches for services whose caches been deleted and then continue using your phone to see if the error would still show up. It might be the only procedure you need to do to fix this problem, however, if it continues, then the next step might help.

Step 2: Clear the data of the Google Search app to reset it completely

Actually, this procedure often goes with the first step and it’s only in this situation that we tried to separate them due to the fact that clearing the cache alone worked in the past. But since it failed this time, it’s safe to assume that the problem is not caused by corrupt caches but maybe by corrupt data that’s why we need to do this…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Google Search.
  6. Touch Clear data and then OK to delete downloaded messages, login information, settings, etc.

If this step failed as well, then the issue might not be with the app so we have to look a little further.

Step 3: Reboot your phone in Safe mode and observe

There’s always a chance that this error is triggered by one or some of the third-party apps installed on your phone. So, in this step, I want you to isolate the problem by booting your phone up in Safe mode so that all third-party apps will be temporarily disabled. While in this mode, continue observing your phone to know if the error would still pop up. This is how you boot your phone in safe mode…

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

If the error still shows up even with all third-party apps disabled, then it might be the firmware that has issues.

Step 4: Delete all the system caches so that they’ll be replaced

In the first step, we tried to delete the cache of the app but this time, we will try to delete all the caches of all the apps and services running on your phone. We don’t have access to all caches that’s why we need to empty the cache partition and this is how you do it…

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Continue your observation after this and if the issue still occurs, then you have no other option but to reset your phone.

Step 5: Perform the Master Reset

This will bring the device back to its factory default settings but at the same time delete all your personal files and data so make sure you make a backup before following the steps below.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

You may also just do the reset through the Settings menu…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

This problem is actually just a minor app-related issue and it should be fixed by a reset but the reason why this procedure comes last is due to the fact that you may already have a lot of data and files stored in your phone and it’s a hassle to back them up and restore them after the reset. But this should fix the problem.

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