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Samsung Galaxy Note 4 Shuts Down When Screen Goes Dark Issue & Other Related Problems

Although we could say that the #Samsung #Galaxy #Note4 is already an old device it is still quite an exceptional phone today. A lot of people who are using it as their daily driver are satisfied with its reliability as it delivers a solid performance. It might be showing some signs of aging such as not able to smoothly run some of the latest 3D games but overall it does deliver. Sometimes though certain issues can occur on this phone which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 shuts down when screen goes dark issue & other related problems.

If you own a Samsung Galaxy Note 4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

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Note 4 Shuts Down When Screen Goes Dark

Problem: When my Note 4 screen goes dark the phone shuts off completely and the only way I can restart it is to take out the battery.  Once I reinsert the battery it will power up and will stay on as long as I am using it.  As soon as it idles for 2 minutes it shuts down again.  I installed a brand new battery yesterday and it’s fully charged but the problem persists.

Solution: What you should do first in this case is to check if the phone software is somehow involved in causing this problem by following the troubleshooting steps listed below. After performing one step check if the issue still occurs and if it does then proceed to the next step.

  • What you should do first is to check if an app you installed is causing the problem. To do this just start your phone in Safe Mode. In this mode only the pre-installed apps are allowed to run while apps you downloaded are prevented from running. If the issue does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
  • Try wiping the cache partition of your phone from the recovery mode.
  • Backup your phone data then do a factory reset.

If the above steps don’t fix the problem then it could be caused by an internal component that is failing to work, possibly the power IC. I recommend that you have this checked at a service center.

Note 4 turns Off Tries To Restart When Using Apps

Problem: When I’m using my phone (not on any specific app) it will turn itself off and restart but fails unless it’s plugged into charge. I tried to isolate the problem by putting my phone into safe mode but it still turned itself off. Please help, thank you

Solution: If the issue still occurs even when the phone is in Safe Mode then the next step is to try wiping the cache partition of your phone from the recovery mode. Once this is done restart your phone then check if the issue still occurs. If it does then you should consider doing a factory reset. Make sure to backup your phone data before doing the reset.

Should the above steps fail to fix the problem then you should try replacing the phone battery. If the issue persists then bring your phone to a service center and have it checked as this might already be caused by a faulty power IC.

Note 4 Shuts Off Does Not Turn On Unless Battery Is Removed

Problem: my samsung note 4 shuts off and when i try to press on/off button it won’t start so i removed the battery and installed again then it starts normally. the second time that it shuts down i connected the charger and without removing the battery pushed the on/off button and starts normally

Solution: You should try replacing the battery with a new one as this problem could be caused by a faulty battery. If the issue still occurs even when the phone is using a new battery then it’s possible that this problem is caused by a faulty internal component. I recommend that you have this checked at a service center.

Note 4 Shuts off With Battery Life Left

Problem: I have a galaxy note 4 my phone started shutting off at 23 percent battery life a few months ago. If I try to turn it back on it it shows 0 percent but if I plug in the charger and wait for about 15 seconds it shows 23 percent. I bought a new battery thinking possibly that was the issue but the phone does the same thing no matter which battery I use.

Related Problem: Phone keeps powering off at 45% – 25%. It will not turn back on until you plug it in. Once it is plug it, it tells you there is 40% battery life left. I have been dealing with this everyday for the last 2 weeks. I have taken the battery out and re inserting it, in hope it will work right again.

Solution: If replacing the battery doesn’t fix the problem then the next step is to check if some glitch in the phone  software is causing the problem. Follow the troubleshooting steps listed below which are intended to check the phone software. Move to the next step should the issue remain.

  • Start the phone in Safe Mode. Does the issue still occur in this mode? If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
  • Try wiping the cache partition of your phone from the recovery mode.
  • Backup your phone data then do a factory reset.

If the issue still occurs even after performing the steps listed above then you should bring the phone to a service center and have it checked.

Note 4 Does Not Turn On

Problem: So my phone is completely dead and has no power whats so ever. So before this happened phone was working fine then I notice phone rebooting itself and after the last time it did it. Phone will not turn on at all. Tried everything I could fine and do. Phone is rooted not sure if it makes any difference.

Solution: The first thing you need to do in this case is to make sure that the battery of your phone has sufficient charge. To do this follow the troubleshooting steps listed below.

  • Clean the charging port of your phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed.
  • Try charging the phone for at least 20 minutes using a different charging cord and wall charger that has been tested to work.
  • Try charging your phone using a computer USB port.

If the phone does not charge then try replacing the battery with a new one. If this still fails to fix the problem then this could already be caused by an internal component that’s failing to work. I recommend that you have this checked at a service center.

Note 4 Battery Drains Fast After Software Update

Problem: Since the last software update my battery drain way too fast. Also when it is on charger does not say it is a fast charge. Yes i changed the battery charger, cord. All of them genuine Did factory reset, wiped the cash updated the apps etc..

Solution: If you already performed a factory reset and changed the cord and charger then you should consider getting a new battery as the current battery could be causing the problem.

Note 4 Keeps Freezing

Problem: My phone keep freezing up, I’ve had the phone for at least 2 years it just started freezing up. I’ve reboot it and turn off let set for a while still isn’t working. I maybe putting too much on it I really, don’t know what’s wrong. Thanks!

Solution: Does your phone have a microSD card installed? You can start the troubleshooting by removing this card as this could be causing the problem. If your phone does not have a microSD card or if the issue still occurs even after removing the card then you should perform the troubleshooting steps listed below.

  • Try starting the phone in Safe Mode. Does the issue still occur? If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
  • Try wiping the cache partition of your phone from the recovery mode.
  • Backup your phone data then do a factory reset.

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