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Galaxy S7 edge can’t send group message, email keep crashing, other issues

Hi guys! Welcome to a new #GalaxyS7 and #GalaxyS7edge post. Our article today discusses 7 problems encountered by some S7 users recently. If you are an S7 or S7 edge user, our suggestions may come handy if you have similar troubles.

Below are the specific topics we cover for you today:

  1. Galaxy S7 edge can’t send group message
  2. Galaxy S7 NFC contactless app stops working after system update
  3. Galaxy S7 Google app and email keep crashing
  4. Galaxy S7 Outlook and Gmail apps cannot send emails
  5. Galaxy S7 edge audio randomly go away
  6. Galaxy S7 only detects few GBs in an SD card
  7. Galaxy S7 won’t connect to a specific wifi network

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 edge can’t send group message

Since switching from an iPhone to a Samsung Edge S7, I have not been able to properly send group text messages. Typically the recipients are receiving my text messages as individual text messages. I’ve checked that the “group conversations” is enabled by default, so that is not the issue. I have also tried to put this SIM card back in my old iPhone and shut off iMessage, then putting the SIM card back in the Edge S7 and that didn’t work. What in the world is happening? Thank you! — Brad

Solution: Hi Brad. There are three requirements that must be met in order to send and receive group messages successfully.

The first requirement involves the sending phone being compatible with this feature.

If the sender’s phone does not support group messaging, group messages will be received by recipients as individual text messages. The Galaxy S7 supports group messages and here’s how to send one:

  1. From any Home screen, tap Messages.
  2. Tap the Compose icon.
  3. Tap the Contacts icon.
  4. Drop down and tap Groups.
  5. Tap the group you want to send the message to.
  6. Tap Select all or manually select recipients.
  7. Tap Done.
  8. Enter message text in the Group conversation box.
  9. When done, tap the Send icon.

The second requirement involves the receiving phone and, like the first one, must also support the said feature. If the receiving phone does not support it, you’re out of luck. For example, if the receiving phones are iOS devices, they may not be able to join a group message when there’s an Android device member. Group messages sent from Android phones don’t usually have problems with group messaging but iOS devices like iPhones may be problematic. iOS does not support group messaging feature aside from its own messaging platform or iMessage. If the recipients of your group messages are using iMessage to receive your text, they will only be able to receive regular SMS from you.

Thirdly, carriers of both parties (sender and receiver) should support the group messaging system you’re using on your phone. SMS and MMS are coursed through computer systems of both carriers and if one does not recognize the request to keep the message as a group, some members may only receive your group text as regular SMS. If the first two requirements are met, the most likely reason is this one.

Problem #2: Galaxy S7 NFC contactless app stops working after system update

My NFC contactless application works properly only until I get a system update or I reboot my  phone and then it stops working. The application doesn’t see my paying card. When I had the Marshmallow version of Android I discovered that when I stopped the Knox application, It started working properly. After installing Android Nougat, stopping Knox isn’t enough. I don’t know which process should I stop my paying card to be visible by the application.. — Piotr

Solution: Hi Piotr. If this problem started after you installed Android Nougat, make sure that you clear the cache partition first. This will force the phone to delete the existing system cache and create a new one. Sometimes, updates may corrupt the system cache and clearing the cache partition is the easy fix. Here’s how it’s done:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If wiping the cache partition won’t fix the problem, the next step that you must do is to clear the cache and data of NFC contactless app you’re using. Here’s how it’s done:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If both procedures won’t help fix the problem, wipe the phone via factory reset. This procedure, together with wiping of the cache partition, is a must-do in fixing issues following a system update. Make sure that you create a backup of your files before doing it.

To factory reset your Galaxy S7 edge, follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem #3: Galaxy S7 Google app and email keep crashing

Anytime I go to use any Google App, shortly after starting them they stop. Even my emails. It started three days ago. I have virus protection and I always stop my running apps. Boost my phone cool it down and have clear Web history temp files, etc. All my apps are up to date. Checked to see if phone is up to date, and it is. Can’t take the battery out. I’ve been temporarily fixing app by pushing down the volume button as a temporary reboot. I don’t know what else to do at this point. I have insurance on it I pay monthly for. There’s very little minimum Ware on my phone. I’ve only had it for 2 months. — Rachelkaminski3

Solution: Hi Rachelkaminski3. Did the problem start after installing a system or app update? If it did, try to uninstall the app you updated and observe the phone if it makes any difference.

If the issue started to appear after you installed an update for Android, make sure that you do the steps we suggest for Piotr above.

There’s a chance that the problem is being caused by a third party application so you can also boot the phone to safe mode. Safe mode prevents third party apps from loading so if your email and Google apps work fine, that’s proof that an app is to blame. Safe mode is not a solution in itself and won’t help in identifying the culprit. If you think an app is problematic, you must uninstall third party apps until the cause is removed. Be sure to observe the phone every time you remove an app so you’ll know if the issue has been fixed or not.

To restart your phone to safe mode, follow these steps:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Problem #4: Galaxy S7 Outlook and Gmail apps cannot send emails

I have Outlook App and Gmail App installed. I can successfully send/receive emails with my Yahoo account. We use Office 365 email server at work and I can receive emails from it. However I am unable to send emails to it from my S7 (both apps fail to send).

I have tried resetting the account, clearing cache, rebooting the phone, etc. In the Outlook App it shows email “Sent” but never shows up in the Outbox or Sent Folder. If I search for the email it shows as being in “Drafts” folder but is not actually viewable in that folder.

In the Gmail App a sent message shows in the Outbox folder first as “Queued,” then briefly as “Sent,” then “Failed.” Our IT Admin says all my settings are correct. And other employees are using S7 with these apps successfully.

Early on IT told me to disable the “Samsung” email app – that Gmail/Outlook is preferred. I see no way to “uninstall” the Samsung App but it is not set to default. This has been an issue since I purchased the phone back in November 2016.

Note too that I had to rep[lace the phone because of unrelated damage, so it is my second phone. My previous phone was an iPhone 5S which supported our business email with no problems. Any suggestions are appreciated. —  Jim

Solution: Hi Jim. We can’t see the logic of disabling the stock Samsung email app as a solution in this case but if you want to try it, go ahead. Samsung email app is coded with the original firmware so you can’t remove it. However, you can try to Force close it to revert it back to its default state.

You also want to try factory reset in this case because there’s very little hint that we can use to identify the problem. Once you’ve done a factory reset, configure your email to the Gmail app before installing other apps and updates. If the issue persists, it’s possible that your email may not support Samsung’s email system or app. You must work with your IT department to identify the cause of the problem.

Problem #5: Galaxy S7 edge audio randomly go away

Hi there. My Galaxy S7 edge (and my boyfriend’s) both have come upon the same issues within just 2 days of each other. Our S7s’ sound will just randomly go away. It won’t make any sounds (except mine makes the bloop noise when i hit the volume up button to confirm the sounds all the way up). But it will work again after a restart. For a while. Mine quit for the 1st time sometime last night and made me late for work. Restarted it when i got to work and it worked fine until about 15 mins ago (almost 8 hours after the restart.) What do you think is the issue? Our phones ran software updates a couple of weeks ago. And I’m not sure but i think it’s the Marshmallow i have currently. — Lauren

Solution: Hi Lauren. If both phones are of same exact model from the same carrier, this problem may be due to poor coding of the firmware. Be sure to report the problem to your carrier so they can do something about it.

If you have different phone models or carriers, try to do the basic software troubleshooting such as wiping the cache partition and factory reset.

It’s also possible that you may have installed the same app that causes a conflict with the operating system so try to boot your phone to safe mode and observe how it works.

Problem #6: Galaxy S7 only detects few GBs in an SD card

When I got the phone a few weeks ago, i put my SD card in it and began to download music from my Google Play as I always do. It was a 64 GB chip but would say it was full when there was 12 GB left of space. I assumed it was standard for that to happen and I needed a bigger card. Yesterday I got a 128GB, formatted it and began to again load music on it. After about 12 GB it stopped and the card was no longer mounted apparently. I took the card out and put it into an old Samsung and reformatted it. Placed it back in S7 and it was recognized, began again with similar result.

I have 3 different cards and tried them all, if it even saw the card it would only again load just a few GB. Why is this happening and is there a solution? Thanks. — Kimbrie

Solution: Hi Kimbrie. There may be a software bug causing it to read SD cards incorrectly. To try to fix it, make sure that you do a factory reset so you can eliminate potential bugs and possible third party app or service that may be causing the trouble. Here’s how:

  • From the Home screen, tap the Apps icon.
  • Find and tap Settings and then touch Backup and reset.
  • Tap Factory data reset and touch Reset device.
  • If you have screen lock feature turned on, enter your password or PIN.
  • Touch Continue.
  • Tap Delete all to confirm your action.
  • Once the device has been reset, insert the SD card again and see if it fixes the problem. Be sure not to install anything during the observation period.

If the problem remains after a factory reset, consider sending the phone in for replacement.

NOTE: Factory reset will erase all user data so make sure that all irreplaceable files like photos, videos, contacts, etc. are backed up.

Problem #7: Galaxy S7 won’t connect to a specific wifi network

Hi! I have a Samsung Galaxy S7. I have never had issues with wifi connections until January of this year. It connects automatically to my home wi-fi with no problems. It used to connect to my church’s wi-fi automatically with no problems, until this year in January. Now, this particular wi-fi network will not connect. My husband’s phone (Galaxy S6) connects to this network with no problems, along with many other people with a variety of phones.

I have tried all the “fixes” suggested on the web (aside from a reset) since I connect at home with no problems. I can’t change any of the advanced settings as it doesn’t give me the option to switch from DHCP to static. It shows me the option but if I select static it grays out the connect button so I can’t select it.

I have tried turning off mobile data and wifi and then turning wifi back on, to no avail. I have attempted turning all off, turning on airplane mode and trying wifi, no avail. I have repeatedly restarted my phone.

Pretty much if there was a suggestion online that didn’t sound like it would break my phone, I tried it. 🙂 Help? I appreciate it!!        — Karla

Solution: Hi Karla. There can be a number of reasons why a phone may fail to connect to a wifi network so we will discuss some of the common ones here.

Wifi feature bug. Inefficient coding can affect even basic phone functionalities like wifi. In most cases, coding-related issues are beyond an average user’s ability to fix but in your situation, you can try to disconnect and reconnect from the network first and take appropriate steps afterwards. Simply tap the network and click on “Forget” to disconnect. After that, restart the phone, then connect to the same network again.

Wifi admin is blocking access. If other phones are connecting to the same wifi fine while yours is not, you should consider asking help from the administrator of the network. There may be an IP conflict going on, or that your device is simply not authorized to connect for some reason. Some routers may also limit the number of active devices connecting at the same time and will block any further connection until there’s a slot is made available. Whatever the case may be, you should talk to wifi administrator if you want to get to the bottom of the problem.

A third party app may be blocking connection. To see if there’s an app causing this problem, boot your phone to safe mode and observe when you try to connect to this wifi network. Make sure that you restart to safe mode before attempting to connect. Here’s how to restart to safe mode:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Remember, if you’re able to connect to this wifi network while in safe mode, that’s proof that an app is to blame.

Factory reset. If nothing changes after doing our suggestions above, the issue must be software-related. Do a factory reset to fix the problem.

 


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