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Galaxy Note 5 boot loop issue due to”Unfortunately Touchwiz home has stopped” error

Hello everyone! Welcome to another article that provides solutions to some #GalaxyNote5 issues. In this post, we discuss more Note 5 problems submitted by some members of Android community over the past few days.

Below are the topics that we cover in this material today:

  1. Galaxy Note 5 won’t remain powered on to recover files
  2. Galaxy Note 5 SMS, voicemail, and voice calls working intermittently
  3. Galaxy Note 5 keeps getting “unable to send message. It will be sent when the service becomes available” error
  4. Screen replacement cost for Galaxy Note 5
  5. Galaxy Note 5 shuts down on its own and shows 0% battery level
  6. Galaxy Note 5 charging port not working, only charges via wireless charger
  7. Galaxy Note 5 stuck in boot loop due to”Unfortunately Touchwiz home has stopped” error

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


PProblem #1: Galaxy Note 5 won’t remain powered on to recover files

So my phone was running fine for the day — normal use, no dropping or near water, moisture. And my phone had 15 % battery life. It was sitting next to me and the screen started to come on and off by itself. I thought that was odd so I used an app kill to shut down app using while my phone wasn’t in use. Then before I went to bed I would watch YouTube videos or something to help kill the battery completely before I go to bed and charge it overnight (I don’t kill my phone complete of power often). and I plugged it in but my red charging light didn’t come on at all so I thought it was my cords or the outlet. tried many different options styles and got no response.

Now I can’t turn it on long enough to save any of my pictures, music or ring tones etc and especially my files! It doesn’t have enough power to do the cache partition clearing.

I contacted Samsung and that was next to no help because it’s over my warranty period. Never ever had problems with this phone. Until update. — Rosedragoon8

Solution: Hi Rosedragoon8. if your phone appears to charge but can’t stay long enough to allow you to perform other troubleshooting, there may be a problem with its battery. Unfortunately, the S7 features a non-removable battery pack so replacing the current battery requires a repair order.

We suggest that you let an independent service center replace the battery so you can tell them not to touch the storage device. As standard procedure, Samsung will wipe the storage device of a device during repair so if you have important data that you need to recover, sending the phone to Samsung is out of the question.

When bringing your phone to a third party service center, make sure to tell the technician that you have important stuff in the storage device so they will know not to perform a factory or master reset on the device.

As a reminder, always make it a habit to create a backup of important files. There’s wisdom why this practice is highly recommended all the time. Electronic gadgets can fail at inopportune times so you want to be able to recover files easily if one encounters a problem.

PProblem #2: Galaxy Note 5 SMS, voicemail, and voice calls working intermittently

I recently bought a Galaxy Note 5. And I have a Straight Talk SIM phone works when it wants to. Having issues making calls and text, listening to voicemail, receiving calls and text. Works for a couple minutes and then stop working. — Enid

Solution: Hi Enid. Looks like you have a general network problem. Make sure that you let your wireless carrier know about your issues so they can help you. There may be a service issue in your area that they are currently working on. You’re a paying customer so they are obligated to help you figure out the cause of the problem.

Insert your SIM card to another phone

If the issue happens at random, the issue may be account related. To confirm that, try to insert your SIM card to another compatible phone and observe how SMS and voice calls work. If the same things happen, that’s a confirmation that there’s an on-going account or network problem. We don’t know how frequent service interruptions happen so make sure to observe for as long as you can to notice any difference.

Insert another SIM card to your Note 5

On the other hand, if the problem won’t happen when you insert your SIM card to another phone, that’s a sign that the issue lies on your Note 5. The SIM card slot may be defective so try to insert another Straight Talk SIM card to it and see how it goes.

If the SIM card slot is working fine, that’s the time that you can start doing some software troubleshooting.

Wipe the cache partition

The first step that you want to do is to wipe the cache partition. Doing so will clear the cache partition where the system cache and other downloaded temporary files are kept. Sometimes, system and app updates can corrupt the system cache, which can lead, in turn, to instability issues or slow performance problems when using apps. You want to ensure that the system cache is regularly updated by clearing the cache partition once every few months, or after every installation.

To clear the cache partition in a Note 5, follow these steps:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Install pending system and app updates

After you clear the cache partition, make sure that you also check that all your apps are updated. The same is true for your operating system. Updates are released for a reason so make sure not to skip them when they becomes available.

It also follows that you know what apps are installed on your phone. Not all apps are created equal and some of them may become incompatible with the most recent Android update in a hurry. It’s your responsibility to ensure that you only install compatible apps. Problematic apps can lead to instability problems and some of them can even affect other apps. If you aren’t so sure whether an app is up-to-date or not, simply uninstall it. Keep in mind that the more apps you have, the higher the number of possible points of failure becomes. Uninstalling unnecessary apps is always good as it can also give you more battery power to use in a day.

Observe the phone in safe mode

If you install third party apps without checking where they come from or whether or not they were built by good developers, there’s a chance that one of them may be causing your problem. To check, you must restart the phone to safe mode. Safe mode blocks third party apps and services so if the problem won’t occur, that’s proof that one of the apps is indeed problematic.

To boot to safe mode, follow these steps:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Volume Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

Clean the phone with factory reset

If all else fails, you can always do a factory reset to fix software-related problems. Factory reset will wipe your user data such as photos, videos, contacts, etc. so you want to create a backup of your files before you do it.

To factory reset your Note 5, do these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

PProblem #3: Galaxy Note 5 keeps getting “unable to send message. It will be sent when the service becomes available” error

I keep getting error message “unable to send message. It will be sent when the service becomes available” with my SAMSUNG GALAXY NOTE 5 every few seconds. It’s annoying when the message was sent successfully but this error message keeps popping up everytime I use my mobile. How can I stop the error pop up message? Please help. — Dri

Solution: Hi Dri. The error message may just be a reminder for you that there’s pending message that can’t be sent because there’s no coverage in your area. To check, try to stay in a place where there’s good cellular signal before sending a message. If the error doesn’t popup in that area, that’s a sign that the error is due to poor signal reception.

However, if the error continues to pop up even when you’re a place with known good network coverage, you must do some phone software troubleshooting to fix it.

The first thing that you want to do is to wipe the cache partition. The steps are provided above so make sure to follow them.

If there’s no change, you then want to wipe the cache and data of the messaging app you’re using. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If clearing the messaging app’s cache and data won’t help either, do a factory reset. Refer to the steps above.

PProblem #4: Screen replacement cost for Galaxy Note 5

I dropped my phone last night, and some how the screen turn purple then it turn black. so now i can’t see a thing on it. was just wondering how much would it be to repair it, plus i don’t have insurance on my phone. — Bhawb4

Solution: Hi Bhawb4. It’s hard to come by an accurate estimate as repair fees vary. In general, most independent service centers won’t charge more than Samsung does but again, even Samsung repair fees vary a lot as well. That’s because they have to factor in labor and the parts that needs to put in the phone. Samsung usually charges a little over $200 bucks for a screen replacement so charges from third party service centers should also be around this figure. To know the exact price, you have to visit your trusted service center to get a quotation.

PProblem #5: Galaxy Note 5 shuts down on its own and shows 0% battery level

Hello. So I’ve been having a problem with my Galaxy Note 5. Sometimes it randomly restarts, and after the restart my phone is reading that the battery is dead, but when i plug it into a charger, it still has the same battery percentage it did when it restarted. For example say it’s at 53%, it’ll randomly restart, and after the restart, the battery will be at 0%, until plugged into a charger, which then it will go back to 53%. I just had my battery replaced about 2 months ago. If you can provide any insight it would be much appreciated! — Blake

Solution: Hi Blake. Make sure that you recalibrate the battery first to retrain Android how to detect the actual remain battery power. Here’s how:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If battery calibration won’t fix the problem, make sure that you do a master reset. This will fix whatever software bug causing the problem. This procedure will wipe the phone’s internal storage so be sure to create a backup of your important files before doing it.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Once you’ve master reset the device, let it stand that way for 24 hours without installing anything (apps or updates) so you can observe it. If the problem returns, there must be a hardware malfunction that causes the phone to lose power all of a sudden. Have the phone repaired or replaced if that’s the case.

PProblem #6: Galaxy Note 5 charging port not working, only charges via wireless charger

Hey. I plugged my phone in last night before sleeping, knowing my charger worked fine. I woke up this morning and found that it no longer works. But after going to the store and buying other chargers, using them and then using my wireless charger, I realized it’s the phone’s charge port that isn’t working. Wireless charging works. But cable doesn’t. When my screen is off and I unplug, it lights up. Vice versa for plugging in. So I know the phone at least detects it. It just doesn’t start charging.

I wiggled my charger in the port before going to the store and it would start charging for a sec if I wiggled it a certain way. But it wouldn’t remain charging. I am honestly scared. This phone is just a year old. It was always the chargers being the issue. I need to know what to do. Buy a new phone or fix it somehow, I don’t know. Please help. Also my carrier is Bell Mobility. — Douglas

Solution: Hi Douglas. If left to us, we would pick a phone replacement over repair every time. Since you’ve pretty much identified the issue yourself, we say you ask Samsung to simply give you a new phone instead or having them repair it. Repair can sometimes lead to other problems afterwards, especially if a thorough diagnosis is not done. You can have the phone repaired of course as it’s a lot cheaper compared to getting a new one. If the problem is isolated to the charging port only, replacing the bad port right now may be solve the issue for good. However, if another component like the power IC is having a problem as well and it will not be addressed during a repair, you may realize afterwards that there’s another problem that you have to contend with.

PProblem #7: Galaxy Note 5 stuck in boot loop due to”Unfortunately Touchwiz home has stopped” error

My phone restarts then goes automatically to the signal “Unfortunately Touchwiz home has stopped.” I press ok and it comes back. The phone won’t allow me to even enter the home screen in order for me to even access settings. so i can’t even clear cache or do anything . It has a black screen behind the Touch wiz home alert. If i press the power button the phone doesn’t even completely turn off. It just restarts. And does this all over again. Help. — Emily

Solution: Hi Emily. If you can’t turn the phone off, just wait until the battery is fully used up before you attempt to troubleshoot it. Once the phone is out of battery juice, connect it to a charger, boot it to recovery mode, then clear the system cache. To boot your Note 5 to recovery mode, follow these steps:

  1. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  2. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  3. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  4. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’

If the problem remains after you wipe the phone’s cache partition, the next step that you want to do is to try see if you can boot the phone to safe mode. Safe mode is similar to normal mode with the only difference being its ability to block third party apps and services. If the Touchwiz bug is due a third party application, the phone should work normally in safe mode. If your phone works fine in safe mode, make sure to create a backup of your files. Once you’ve done that, turn the phone off and do a factory reset.

There’s a chance that the problem will return after a factory reset so make sure that you only install third party apps that are safe and updated. Go over your list of apps and do not install those coming from unknown developers. Try to keep the number of your apps as low as possible to avoid bugs.

 


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