Samsung Galaxy S6 keeps showing “Unfortunately, Gallery has stopped” error [Troubleshooting Guide]

  • Read to understand why your #Samsung Galaxy S6 (#GalaxyS6), a premium smartphone, is plagued with the error message “Unfortunately, Gallery has stopped” and learn how to troubleshoot it in a bid to fix the problem.

The Gallery is the default multimedia manager in your Galaxy device and while it basically just manages pictures and videos, it’s well-rooted with the camera and other apps that may use it for sharing and other functions. In other words, the error message “Unfortunately, Gallery has stopped” can be due to some other apps and not necessarily just a problem with the gallery itself.

I will try to tackle this problem or error in this post as many of our readers seem to be complaining about it for some reason. We’ve already published a few similar articles before but it appears as though this problem keeps on recurring bugging many of our readers. So, if you own a Galaxy S6 and are currently bugged by this error, continue reading below to understand why a premium device like the S6 can still experience a problem like this and learn what you have to do to troubleshoot your device.

On the other hand, if you have other issues with your phone, try to visit our troubleshooting page for we have already addressed a lot of issues with this phone and odds are that we’ve already answered similar problems. Try to find the same problems and use the solutions or troubleshooting guides we suggested. If they don’t work for you or if you need further assistance, then contact us by completing our Android issues questionnaire.

Troubleshooting Galaxy S6 with “Gallery has stopped” error

I will walk you through in troubleshooting your phone in this post and we’ll tackle the “Gallery has stopped” error. While we want to help our readers fix the problems with their phones, there are issues that are really beyond our grasp and in which case, we can only suggest things you need to do or say to a technician so he could understand what the problem really is. The troubleshooting procedure I used here are based on the actual troubleshooting we technicians use in fixing similar issues. But before we jump to our first step, here’s one problem that may help you understand what this error is all about or how it shows up.

Problem: Hi droid guy. I need your help because my Galaxy S6 keeps showing the error message “Unfortunately, Gallery has stopped” every time I try to view pictures taken by the camera. It pops up when I open the gallery and it also shows when I use the camera to view photos. Even when I receive picture messages, when I tap on the picture, this error pops up and it’s really annoying not to mention frustrating as I paid several hundred dollars for this phone and it’s not working properly. Basically, I just want my phone to just like work again minus the error. Can you help?

Troubleshooting: It’s possible that this error is triggered by a third-party app that keeps on crashing or causes conflicts within the system. So, the course of our troubleshooting is to try to rule out possibilities one by one until we can find what the culprit is but we need to take the safest route–safe for your files and data and your phone. That said, here’s what I suggest you do to try to troubleshoot this issue…

Step 1: Reset the Gallery app by clearing its cache and data

The rule of thumb is to troubleshoot the app that’s being mentioned in the error message, in this case, the Gallery app. The thing with pictures and videos taken by the camera app is that they’re saved somewhere and the Gallery only manages them. So clearing its cache and data won’t delete any of your pictures or videos. Therefore, this must be the first thing you should do in a bid to fix the problem. If it’s simply an app problem, then it will be fixed by this very simple procedure…

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and Gallery.
  6. Tap Clear cache.
  7. Tap Clear data button, then OK.

After the reset, the Gallery app may take a while to open but just wait for it as the system recreates its cache and it will also detect the pictures and videos, create their thumbnails and sort them according to your preference. If the error still pops up after this, then try the next step to understand further why it’s even happening.

Step 2: Reboot your phone in Safe mode and try to trigger the error

We are now in the process of isolating the problem. We need to know if one or some of your third-party apps have something to do with the issue. Therefore, you need to restart your device in safe mode (diagnostic state) as all third-party apps will be temporarily disabled in this state. Try to follow these steps first:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Now that your phone is in safe mode, try to open the Gallery app or take some pictures just to try to trigger the error. If it doesn’t pop up in this mode, then it’s confirmed that, at least, one of your third-party apps is causing the problem. Find it and uninstall it. Begin your search from apps that have something to do with the camera, picture sharing, multimedia processing, etc.

On the other hand, if the problem still persists even if your phone is in this state, then it must have something to do with the firmware, although we don’t know at this point what the cause is.

Step 3: Delete the system cache so it will be replaced

We don’t know for sure if this problem is due to some corrupt system caches but between this and the reset, I suggest you do this procedure first as it may save you from a lot of trouble in backing up your data. After all, we’re dealing with a firmware issue now and this procedure is very effective if the problem is not really that complex.

You don’t have access to individual cache let alone know which one is causing the problem or which one is corrupt. Thus, the only thing you can do is to wipe off the entire content of the directory where the caches are saved and here’s how you do it…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

After the phone has finally rebooted, try to trigger the error again and if it still pops up, then it’s time to move on to a more general firmware and hardware troubleshooting procedure.

Step 4: Reset your phone to bring it back to factory default settings

After doing the first three steps and the problem still persists, it’s time that you reset your phone and bring it back to its default configuration. If you’ve recently updated it, the update will remain and only the settings will be reset. However, your files and data will also be deleted so make sure you make a backup as they will never be restored once deleted. After the backup process, follow these steps to reset your phone…

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

After the reset, don’t install any apps yet, instead try to trigger the error again by opening the Gallery app. If the error still shows up, then the firmware has to be reinstalled so the problem will be fixed, otherwise, problem solved!


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One Reply to “Samsung Galaxy S6 keeps showing “Unfortunately, Gallery has stopped” error [Troubleshooting Guide]”

  1. I came to that page on the 28 January and did a number of things recommended here without much success to eventually do a simple uninstall update. There had been indeed a recent update and the problems had started then. After going back to the previous version everything was back to normal.

    Looks like Samsung needs to address the issue.

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