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Samsung Galaxy S6 Edge Plus showing “Unfortunately, Email has stopped” error [Troubleshooting Guide]

  • Read and understand why a high-end phone like the #Samsung Galaxy S6 Edge Plus (#S6EdgePlus) keeps showing the error “Unfortunately, Email has stopped” error and learn how to troubleshoot your phone when this happens to you.

Samsung did a good job in altering the names of default apps often used by users. For instance, the email client was named Email, the messaging app named Messages and the web browser was changed to Internet.

These apps are pre-installed but they’re also subject to crashes especially if the phone is currently experiencing firmware related issues. That’s why you’re getting errors like the one we’re tackling here. So, obviously, we will be dealing with an issue with the email client which is characterized by the error “Unfortunately, Email has stopped.”

Read on to understand more about this error message, why it pops up, what caused it and how to deal with it. I will walk you through in troubleshooting your device to get rid of the error and make your phone work flawlessly again.

If, however, you have other issues with your phone, visit our troubleshooting page for we’ve already addressed hundreds of problems with this device. Odds are that there are already existing solutions to your problems and all you gotta do is find the right one that may fix the problem. So, try to find issues that are similar with yours and feel free to use our solutions. If they don’t work or if you need further assistance, then fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Galaxy S6 Edge+ with “Unfortunately, Email has stopped” error

Hopefully, in this troubleshooting post, we will be able to know more why this error occurred and what triggered it. Once we have that information, we may be able to know what to do next to try and fix the problem. But before we jump right into our troubleshooting, here’s one of the messages we received from our readers regarding this error…

Problem: There is an error that keeps showing up on my phone, it says “Unfortunately, Email has stopped” which hinders me from reading my received messages as well as preventing me from composing a new one because every time I open the notification, that error comes into play. My phone is a Galaxy S6 Edge+, which is refurbished when I bought it but I don’t think that’s the issue here because the problem just started recently. Are you aware of this kind of problem? Thanks.

Troubleshooting: Now that I’ve shown you how this problem occurs, try to go through the steps below to troubleshoot your device.

Step 1: Disable all third-party apps to know if one of them is causing the problem

While the email app is pre-installed, some third-party apps still use some of its services and they may still be able to cause it to crash. I’ve seen issues like this in the past and among the most common apps that may cause Email to crash are third-party email clients or social media apps like Twitter, Facebook, Instagram, etc. Even the Gallery, another pre-installed app, may cause email to crash. So, it’s just right that we isolate the problem right away by disabling all third-party apps and we can do that by booting it up in safe mode:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If the error disappears in safe mode, then our suspicion is confirmed and the next thing you should do is find the app that’s causing the problem and then uninstall it. Of course, begin your search from apps that have something to do with email and then go after your more recent installations.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap suspected app.
  6. Tap Clear cache.
  7. Tap Clear data button, then OK.

Step 2: Reset the cache and data of the Email app to reset it

Since the error message specifically mentions the Email app to be the one crashing, the rule of thumb is to troubleshoot it straight on. After booting in safe mode and uninstalling suspected apps to no avail, it’s time to go after the the app itself. So, let’s try to reset it by clearing its cache and data. This is how you do it…

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Email.
  6. Tap Clear cache.
  7. Tap Clear data button, then OK.

Your messages may be deleted after doing the procedure but it may as well fix the problem.

Step 3: Delete the system caches by wiping the directory where they’re saved

The caches the system uses can easily get corrupted and when it happens, performance related issues may occur, which includes apps crashing and errors like this. The procedure below is very effective in dealing with this kind of issue so it’s better you do this. Here’s how…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

You have to wipe off the contents of the wipe partition because it’s impossible to determine the cache that got corrupted, besides that, we really don’t have access to individual caches. The system will recreate the caches after the reboot and this time, they’re fresh, new and completely compatible with the new system.

Step 4: Perform the Master Reset on your phone to bring it back to default settings

You are at a point where you have to rule out the possibility that it’s a firmware issue. So, backup your data and files and then do the reset. After which, try to trigger the error to see if it still shows up and if it does, then the firmware has to be reinstalled especially if it pops up even if you haven’t installed anything yet. Here’s how you reset your phone:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I hope that this troubleshooting guide can help you.

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