Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #S6Edge fix the issues that they are having with their phone. Today we will tackle the Galaxy S6 Edge freezes then shuts down issue & other related problems. What happens in this case is that when the phone freezes it will shut down and is difficult to start back up again. Aside from this issue we will also tackle the other power related problems that have been sent our way.
If you own a Samsung Galaxy S6 Edge or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S6 Edge Freezes Then Shuts Down
Problem: HI! I am having issues with my galaxy s6 edge. while on the internet, it froze and then shut down. The only way that I can get it to anything is to hold down and power. It then sits on the Samsung galaxy s6 edge powered by android screen until it eventually dies. I can also get it to download mode, but nothing else does anything. Any suggestions? It unfortunately is just out of warranty.
Solution: I suggest that you connect the phone first to its charger and let it charge for at least 20 minutes. Make sure that the phone charging indicator is active. If your phone isn’t charging then do the following steps listed below.
- Clean the charging port of your phone using a can of compressed air.
- Try using a different charging cord
- Try using a different wall charger
- Try charging your phone using the USB port of your computer.
Once your phone has charged it’s time to troubleshoot the actual issue.
- Simulate a battery pull by pressing and holding the power button and volume down button for at least 10 seconds. Your phone should restart after this.
- Try starting the phone in recovery mode. If you can access this mode then the problem could be caused by a software glitch. I suggest that you do a factory reset from here. Take note that the reset will erase your phone data.
If the above steps fail to fix the problem then you should bring your phone to a service center and have it checked.
S6 Edge Freezes Won’t Boot
Problem: I have a samsung s6 edge being used 13 months until last week It sudden freeze wont boot up send to technician , they recovered/restored its work for 3 days,again it refuse to boot up send again, the say was the motherboard issues it need to be replaced too expensive Now the phone just wont turn on tried all your advice no help pls help Thank you
Solution: If the technician recommended that the motherboard needs to be replaced then this might be what’s causing the problem since your phone does not boot up anymore. You should try seeking out assistance from another service center, preferably one that does board level repairs, and ask for a second opinion. They might be able to find what particular component of the motherboard is causing the problem and replacing this one component will cost less than replacing the whole motherboard.
S6 Edge Does Not Respond To Any Action
Problem: Hello Recently my phone (Samsung Galaxy S6 Edge) won’t respond to any action. It all started when i pressed the lock button to turn my phone to sleep mode, then when i wanted to turn it on it did not respond. The screen is dark and on top of the phone i can see only a yellow flashing light ( it flashes every 2 seconds). i tried charging the phone, doing the soft and hard reset, nothing works. I would really appreciate to help me and give me advice to what to do in this situation. The phone wasn’t dropped, dipped in water or hardly scratched.
Solution: What you should do first in this particular case is to simulate a battery pull. To do this just press and hold the power and volume down button for at least 10 seconds. Normally, your phone should restart after this. If it doesn’t restart then you should try starting the phone in recovery mode. If the phone starts in this mode then I recommend that you do a factory reset from here. Take note that this will erase your phone data.
If the above steps fail to fix the problem then you should bring your phone to a service center and have it checked as this could already be a hardware related issue.
S6 Edge Turns Off Does Not Restart
Problem: S6 Edge just turned itself off and will not restart or charge. I use a wireless charger and power is going through the charger but nothing happening with handset. Desperately need this resolved as I am going on holiday and need to stay in touch with family back home.
Related Problem: 3 days back my phone suddenly turned off. It was fully charged. I tried turning it on but it didn’t turn on. I tried to charge it but it did not respond. No light shown or no display. Then ultimately when it’s all battery drained i tried charging it and it charged and also turned on normally but then again it suddenly after few minutes turned off. And same thing happend.
Related Problem: Hello last night I was texting and I had 40 % battery and suddenly the panel got black, I try to charge no lights are showing only the phone got hot. Try to restart nothing is working seems like a dead phone. Can I can solve this?
Solution: If your phone turned off and does not restart then chances are the battery might be drained. This is what we will be troubleshooting first. Follow the steps listed below to charge your phone.
- Clean the charging port of your phone using a can of compressed air making sure that any dirt or debris present is removed.
- Use a wired charger when charging the phone. Ty using different charging cords and wall chargers if the phone does not charge.
- Try using a wired charger.
Once the phone has charged for at least 20 minutes you should first try doing a battery pull by pressing and holding the power button and the volume down button for at least 10 seconds. Your phone should restart after this.
If the issue persists then try starting the phone in recovery mode. If you are able to access this mode then you should try doing a factory reset. Take note that the reset will erase your phone data.
If the above steps fail to fix the problem then this could already be a hardware related issue in which case you should bring the phone to a service center and have it checked.
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