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Google Play Music and Samsung Music Player in Galaxy S5 can’t play music files, other issues

Hello #Galaxy S5 owners! Here’s another article that covers some of the S5 issues reported to us by some owners since the past few weeks. If you don’t see your issue posted here today, don’t forget to watch out for more articles in the coming days.

These are the issues discussed in this material today:

  1. Galaxy S5 cannot copy a highlighted word in Google search app
  2. Galaxy S5 screen flickers and flashes green after charging
  3. Galaxy S5 refreshes an app while it’s being used
  4. Google Play Music and Samsung Music Player in Galaxy S5 can’t play music files
  5. Galaxy S5 Google Calendar app keeps crashing
  6. Cannot flash ROM to Galaxy S5

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 cannot copy a highlighted word in Google search app

After I installed Marshmallow on my Samsung S5, there was a Google update. For about a year now, if I type something in the Google app search bar and want to highlight a word to cut/paste or delete, I cannot tap on the word and select it. A lot of times, the autofill puts in the wrong word and I want to highlight and delete it or move a word to the beginning of my search query. Only the whole query gets highlighted. I can select words in email or messaging, but not in the Google app search bar. It’s rather annoying and I don’t know if Google decided people don’t need to highlight a word or there is a tapping sequence which will allow me to highlight a word. I have deleted the Google app updates in play store and re updated the Google app. I have done a soft reset as you have suggested (taking the battery out). I sent feedback to Google the day this started happening, like they were going to address it. Any ideas for me to try? Thanks. — Bea

Solution: Hi Bea. This is definitely not a universal Google search app issue as it doesn’t occur in multiple devices, both Samsung and non-Samsung ones, that we’ve used. This may be an isolated case so we want you to do a number of troubleshooting steps to fix it.

The first thing that you want to do is to wipe the cache partition. This will force the phone to delete the old system cache and create a new one. Here’s how to do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

After clearing the system cache, try to see if the problem remains. If it does, the next good thing to do is to clear the cache and data of the Google Services Framework app. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Although we think that wiping the cache partition and cache and data of Google services framework app would be enough to fix the issue, do not hesitate to do a factory reset if it remains. Factory reset will wipe everything in your phone’s primary storage unit, as well as revert all software settings, so make sure that you create a back up of your personal files and data before doing it. To factory reset your phone, follow these steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Problem #2: Galaxy S5 screen flickers and flashes green after charging

My phone would have this very weird green flashing screen in the morning after it was charging (I charge my phone during the night because I use it as an alarm). The first time it happened my phone was flashing green and resembled static. My phone was not responding to any buttons and the screen would not turn off. The only way I got it to stop was to remove my battery and reset my phone. Since then, my phone will still flash a green screen in the morning even though I have stopped charging it overnight, and it will even flash if I simply haven’t used it in a while. Eventually the flashing will stop and I can use my phone as normal. However the issue is worrying me because it has escalated to the point where some mornings the screen will flash green then black, the white lights at the bottom will stay on showing that the screen is on but is black. My phone us a Galaxy S5 and is kept in an Otterbox case and is never dropped. Please help! I have tried resetting my phone and it has not helped. — Lauryn

Solution: Hi Lauryn. There’s no definitive way to know the exact reason for this problem but anecdotal reports sent our way did mention a similar case. These reports include problems with battery, unknown issue with auto-brightness feature, and bad screen assembly.

If the basic software troubleshooting such as wiping cache partition and factory reset did not help you fix the issue, the next good thing that you can do is to replace the battery. We noticed that in other older Galaxy S series phones like the S2 and S3, the screen will sometimes flicker if the battery is charged. Samsung has no official explanation why this happens but we have isolated the issue to degraded batteries. If you’re lucky and the same issue is happening on your phone, battery replacement should fix the issue easily.

If battery replacement won’t make a difference though, try to check if the problem is caused by auto-brightness feature. To do that, simply turn auto-brightness and observe the phone.

Should disabling auto-brightness will not work, the problem must be caused by a bad screen. Try to boot the phone to alternate modes such as safe mode or recovery mode and replicate the issue. If the screen continues to flicker even in these modes, something must be wrong with the screen assembly. In this case, the only solution for you is to have the phone replaced or repaired.

For reference, below are the steps on how to boot your phone to different boot modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #3:  Galaxy S5 refreshes an app while it’s being used

Hello! I have a Samsung S5 and about a month ago it started rebooting apps while in use and refreshing Chrome. For example, if I were to scroll through Instagram, the app would refresh to the top of the page as if it were reopened. Same with chrome.

I removed my memory and SIM cards hoping that would help something, but unfortunately it didn’t. The issue now is that the phone goes to a black screen. All the lights and sounds come on, just no visible display. I even factory restored it and replaced the battery thinking that maybe it was overheating my phone.

The phone will boot properly 9 out of 10 times then eventually stops working. When it does not boot up properly, it will display the Samsung logo then pulse vibrate a few times going back between the logo screen and black screen until I remove the battery.

Any ideas what the issue could be? I am currently on extended travel abroad so my options are a bit limited with obtaining a replacement phone. Running out of Google theories and could really use some of your expertise. Please let me know if you need any further details. Thank you in advance!! — Nisha

Solution: Hi Nisha. The symptoms mentioned in the problem description above are not general ones and doesn’t point to anything specific so doing the usual dose of software troubleshooting must be attempted. The first step that you want to do here, just like the cases above, is to wipe the cache partition. If that won’t make a difference, you can also try wiping the cache and data of the apps involved.  Kindly refer to the steps provided above.

Lastly, try doing a factory reset to see if that will help. All these three are the only ones that we can suggest as there’s no way for us know what might be causing the problem.

If you have plenty of apps, make sure that you only re-install apps that are updated and compatible with your operating system. Avoid installing apps from third party sources (outside of Google Play Store). Of course, we are assuming that your phone does not run a custom ROM. If it does, try flashing a stock firmware.

Problem #4: Google Play Music and Samsung Music Player in Galaxy S5 can’t play music files

I have installed a 64GB and a 128GB micro SD card that I have already put my music library on. However, I am having problems getting the Samsung and Google Play music apps to play them. I am very frustrated with it. Is there a default folder that I should create? Right now, it is just labeled as music, but I am thinking maybe it should be a more detailed folder. Google Play says it is unable to play requested track. Out of maybe 200 albums on the card, probably a lot more, the Samsung app only shows 10 of them in its library, and I am not sure if that is from the internal storage or the card. I am even thinking about wiping the phone (factory default ) and starting from scratch. Any suggestions or solutions? I greatly appreciate in advance any help. —  Eddie

Solution: Hi Eddie. Since you’re dealing with two music players here, the cause is most probably due to an operating system glitch and individual bugs in each app. Go ahead with factory reset and try to see if it will make any difference.

If factory reset won’t fix the problem, the reason for it may have something to do with the files these players are trying to play. Not all music files are supported by both Samsung music player and Google Play Music app so make sure to do some research on what files types are supported by each of them.

Of course, you also have to consider that these music players will only play DRM (Digital rights management) protected files. That means that if you’re trying to play music files you’ve downloaded illegally, or music tracks purchased by different Google account, Google Play Music and Samsung music player won’t play them at all.

For basic Google Play Music app troubleshooting, kindly visit Google’s official troubleshooting page.

Samsung Music app supports the following file formats: MP3, WMA, AAC, FLAC. If the problem is resolved in Google Play Music but not in Samsung Music app, kindly email the developer on this address: music.sec@samsung.com.

Problem #5: Galaxy S5 Google Calendar app keeps crashing

I am a Google calendar Super User with many different calendars synced and I depend on it like no one else I know. In the last several months I have had repeated problems with the calendar shutting down many times (too many to count) a day for no apparent reason. Sometimes, if I get lucky and it stays open, I generally can’t change days to look at past or future dates. When I need to add a new appointment, I usually have to do it on the current date and then move it to the correct date. I keep getting sync errors every time I try to “refresh.” I still get my notifications, thank goodness, and don’t seem to be having any trouble editing and re-saving those. Sometimes it will work fine for an hour or so, but that’s getting to be less and less frequent. I try to have everything else closed on my phone so only the calendar is actively running when I’m trying to use it, but that doesn’t really seem to help at all. I realized several months ago that I have many years worth of history saved on my online Google calendar, so I’ve been working on deleting all of those historical appointments (very time consuming, since it has to be done one by one – there’s no way to archive a group of appointments or anything before a certain date), but it hasn’t seem to help with the phone calendar problems. Help!!! I am so frustrated. I need to be able to use my calendar the way I need to. — Amy

Solution: Hi Amy. We have no official statistics how often Google Calendar apps crash if it can no longer cope with a huge and ever ballooning tasks so all we can do to help is speculate. Apps are usually assigned a particular cache file limit and if this limit is reached, an app can sometimes behave erratically. This situation is not often observed in Google Calendar app but it’s apparent in messaging apps; as messages — SMS and MMS — grows, a messaging app will be unable to function properly as it takes a lot of time to process everything within an allowed timeframe. This often results to crashes and severe performance lag issue. We recommend that you go ahead with the task of deleting your old calendar appointments until all you have left are the important ones. If possible, try to significantly lower the number of calendars you load and sync at once so your device can process them in time. If that won’t fix the problem, consider wiping the app’s cache and data to reset it to default. You can also try to factory reset the device in case the problem is caused by a software glitch.

Problem #6: Cannot flash ROM to Galaxy S5

Hi. Below is the summary of the problem i am facing with Galaxy S5.

The Galaxy S5 is of a friend of mine. He updated it after an update notification came on his S5 (I don’t know which Android version he was updating from). The phone hung up after updating.

When power button was pressed it showed the Samsung logo and therein it remain hanged. His younger brother took his phone to a mobile mechanic/repairman in their locality (that person was not able to solve the issue, on enquiring from him he said that he flashed the phone and failed). Then he came for help to me but as i have not encountered this type of problem before i am stuck. The screen remains black and trying to boot the phone using power button does not work. The screen remains black and trying to boot the phone using Power button + Volume down key + home button key – normally nothing happens but if i connect it to charger immediately after pressing power button + Volume down key + home button key all at the same time for 7-8 seconds the screen comes to life therein the screen shows following IN THE MIDDLE OF THE SCREEN: Picture of Mobile…picture of a triangle with exclamation sign..picture of computer screen below it the following is written Firmware upgrade encountered an issue. Please select recovery mode in Kies & try again. On the top left corner of the screen following message appears ODIN MODE (HIGH SPEED) PRODUCT NAME: SM-N910G CURRENT BINARY: Samsung Official SYSTEM STATUS: Official REACTIVATION LOCK: OFF KNOX WARRANTY VOID: 0x0 QUALCOMM SECUREBOOT: ENABLE (CSB) RP SWAEV: S1, T1, R1, A1, P1 SECURE DOWNLOAD : ENABLE UDC START PRESSING VOLUME UP KEY / DOWN KEY THEREAFTER DOES NOTHING. AS LONG AS THE PHONE IS CONNECTED TO CHARGER THIS MESSAGE STAYS AND PHONE REMAINS HANGED UP.

If i try doing it through Kies3 using Emergency firmware recovery it shows: select device, in select device dialog box it shows blank. At this stage i did this and the result is as under: Installed Kies v3 on my computer so the latest Samsung USB drivers are installed on my PC.

After Opening Odin3 v3.11 Under ID:COM the box reads = ID:0/006. In The Log it says = <ID:0/006> Added! <OSM> Enter CS for MD5.. <OSM> Check MD5.. Do not unplug the cable. Then in AP = I enter the location of MD5 File (downloaded from sammobile.com as per the version of Galaxy Note 4 i have). Thereafter it says <OSM> Please wait.. <OSM> Checking MD5 finished Successfully.. <OSM> Leave CS. Then I click on Start Button. Thereafter it says <ID:0/006> Odin engine v(ID:3.1101).. <ID:0/006> File analysis.. <ID:0/006> SetupConnection.. <ID:0/006> Initialization.. <ID:0/006> Get PIT for mapping.. <ID:0/006> There is no PIT partition. <OSM> All threads completed. (succeed 0 / failed 1) <ID:0/006> Removed!! And thereafter in the Top left Corner of Odin it Shows FAIL! Please Help Thanks in advance Regards — Manoj

Solution: Hi Manoj. There are many things that can go wrong when flashing, that’s why it’s only advised for advanced users. If you haven’t noticed, ALL guides in the web always makes it clear that the author is not responsible when something bad happens. In fact, flashing is the easiest way to brick a phone. Although the chance of bricking a phone during flashing is low, it’s still here to stay and sometimes damage can’t be undone.

We don’t know if the actual flashing has caused the error you’re getting right now so the only thing that you can do is to try to boot the phone to recovery again and do master reset. This is the only effective solution when something goes wrong when flashing. If that won’t work, you can assume that something has permanently damaged the system (there’s no way to know where the problem lies, unfortunately).

 


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