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Galaxy Note 4 drains battery fast and gets stuck in Samsung logo screen, other issues

If you’re looking for solutions to your own #GalaxyNote4 issue, our post today might help. In this material, you’ll find 6 more Note 4 problems that we’ve collected since last week. If you don’t find a similarity to your own issue here, don’t forget to visit our main Note 4 troubleshooting page.

Here are the specific topics we’re covering for you:

  1. Galaxy Note 4 battery losing power fast
  2. Galaxy Note 4 stuck in recovery mode
  3. Refurbished Galaxy Note 4 drains battery fast and gets stuck in Samsung logo screen
  4. Galaxy Note 4 showing “System UI has stopped working” error when taking a screenshot | Galaxy Note 4
  5. Galaxy Note 4 shuts down randomly when battery level is low

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1:  Galaxy Note 4 battery losing power fast

I’ve been using my phone for about 2 years now. No charging issues were developing however i used to notice that the battery drains out quite quickly, compared to those using other Note versions. And i used to carry a charger or power bank almost everywhere.

Suddenly today, when i plugged it in the charger, because it was 5%, the battery on the top left showed no signs of charging. i changed the charger, plugged it in a different hole, used power bank but nothing seemed to work. i left it in the charger and slept, woke up 2 hours later and the battery was 97%. I left the phone unused for 4 hours and the battery dropped to a 67%. i used it for around an hour and it became a 38%. I tried to plug it in the charger again, and still no signs of charging were detected. However the battery percentage increases and drops quickly.

My charger is the original Samsung one, provided initially with the mobile during purchase, and it’s in a pretty good condition. I can’t figure out why it charges without giving an indication that it is charging and drains out quickly. it is on now and 54% (i left it in the charger). I don’t want to power it off or remove the battery because i have the fear of it not turning on back again before i backup. Where is the problem and what can I do? I need the help as soon as possible. thank you. — Haidy

Solution: Hi Haidy. Having a smartphone battery run day in and day out for 2 years must have caused severe performance issue at this time. Lithuim-ion batteries like the one in your phone degrade the moment they left the factory and not even when you first unboxed the phone. The more you use it and charge it, the faster a battery of this type loses its capacity to hold a charge. A simple fix for this problem is to replace the battery itself. Before you do that though, we also suggest that you try to recalibrate the old one to see if it will help improve things. Here’s how to do it:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

Again, if battery recalibration won’t help, replace the battery and you should be good.

Problem #2: Galaxy Note 4 stuck in recovery mode

Hi guys. I can really use your help. I purchased this unlocked Samsung Note 4 in December of 2016. Now I’ve never had an unlocked smartphone nor do i know much about any operating system (OS) besides windows. So that being said, I believe they used ODIN to unlock or whatever the term is for this phone. I say this because the first time i attempted to do what your suggestions were to fix a note 4 that wouldn’t turn on, the screen had a bunch of writing unfamiliar to me. I did see ODIN however. Well in order to try and preserve my personal files, i just did a cache wipe. that only worked for 20 minutes. After that, phone powered off and just wouldn’t turn on again. So i went back to your site and kept reading. etc, etc etc. I now managed to boot it into recovery mode. But now it says something different. i managed to take a snapshot using my janky HTC but the quality is horrible. i can upload those to you guys. anyway, anything you can do to help would be appreciated. thanks in advance. — Neveen

Solution: Hi Neveen. If your phone no longer boots up normally, that is, it is now stuck in other boot modes but won’t load the normal screen, there’s virtually little to nothing that you can do. Our only suggestion in this case is to see if you can boot it to other modes so you can do follow up steps. If the only boot mode you can access is recovery mode, then you must either try to wipe the cache partition or do a factory reset. For reference, here are the steps on how to boot a phone to other boot modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Remember, if your phone remains unresponsive or gets stuck in any of the alternate boot modes, consider repair or replacement as the next option.

Problem #3: Refurbished Galaxy Note 4 drains battery fast and gets stuck in Samsung logo screen

Hi TDG. I am having a few problems with my Note 4 Running Android Version 5.1.1. I recently bought the device via eBay. it is manufacturer refurbished and its unlocked from ATT ( Model # SM-910A). i got the phone, and it worked fine for about a day, and then it began to charge weird. It would drain fast, charge slow. I charged it to 100 percent, and used it throughout the day and suddenly it turned off, would boot, and stop after the Samsung logo. it would turn off and have a black screen, but the led notification light would pulse blue.

So i booted it into recovery and it would say “installing update,” and it would black out again. I did it repeatedly until i got a “no command” after the installing update. and i would delete the cache partition. This solved the problem for about a day. and i repeated the past steps once again. when i realized that it just kept happening i decided to go in and do a Factory Wipe/ reset. (in the phone OS, not in Recovery options). it went to reset, and i got the “installing update” message again, but this time it was followed by “erasing.”

So my question is, did i delete a pending OTA update? (Frankly i don’t want to update to 6.0 anyways) and was that the source of my problems, a stuck OTA update? — Edwin

Solution: Hi Edwin. When you wipe the cache partition, that means that you’re deleting old update files as well as the existing system cache. Factory reset, on the other hand, reverts settings of the existing operating system to their original state. If your phone was running Android Lollipop (5.1.1) before you factory reset it, it should be reverted to Android 5.0 and not to a more later version. Once Samsung or your carrier’s system detects that your phone runs an older Android version, a notification may be sent again to your phone to tell you to download an update. The cause of the problem cannot be a stuck update as all downloaded files are stored in the cache partition and they can easily be cleared by wiping such partition.

Third party app

There must be another cause that you haven’t identified. Possible causes include a bad battery, incompatible app, overheating or an unknown hardware issue.

The good thing to do here is to observe the phone while it’s in safe mode. Safe mode blocks third party apps and services so if the issue won’t occur, that’s a confirmation of our hunch. To boot to safe mode, follow these steps:

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  4. Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Bad battery

Should nothing change even when the phone is in safe mode, your next move would be to try a new battery. We don’t know the current status of the battery at this time so getting a new official Samsung battery will make sense. As mentioned above, lithium-ion batteries start losing capacity the moment they leave the factory. If the battery on the phone has been manufactured about or over two years ago, when the Note 4 was released,  the battery may be the sole reason for your problem. Try checking the phone to see if it bulges on the side. A bulging lithium-ion battery is a sign of hardware malfunction.

Overheating

Another possible cause is overheating. If you noticed that the phone gets uncomfortably warm in the back, the phone is probably overheating. To protect other components from damage, a phone like your Galaxy Note 4 is designed to shut down when internal temperature reaches a certain level. Let the phone cool off for at least 2 hours before using it again. Overheating can either be the cause or just another sign of a malfunctioning component. If your phone continues reboot due to overheating more frequently, have the phone repaired or replaced.

Other unknown hardware issue

Refurbished phones are so for a reason. The previous owner may have damaged the phone’s internals before so it was sold. If the above troubleshooting won’t help you, send the phone to Samsung for repair.

Problem #4: Galaxy Note 4 showing “System UI has stopped working” error when taking a screenshot | Galaxy Note 4

Hi, the Samsung Galaxy Note 4 that I own has issues like not being able to take screenshots. For example, if I want to take a screenshot by pressing the home and power button, a notification will pop up saying “System UI has stopped working.” Pertaining to this, I’m also not able to pick up calls. If I receive a call from someone, the same thing would happen. A notification will pop up saying “unfortunately, phone has stopped ” and I would press OK. The notification will then go away but straight away after that it will pop up again making it impossible for me to pick up my call. What is a phone when you can’t even answer calls? I would need to remove my battery to restart the phone so that I can use it again as I can’t restart my phone because of the unstoppable popping out of notifications. — Elsa

Solution: Hi Elsa. First of all, we are assuming that your phone is not rooted and does not run an unofficial operating system. If you modified your phone by rooting or installing a non-Samsung firmware, we suggest that you unroot and/or install stock firmware.

Secondly, errors involving system UI and other core functionalities are commonly caused by either a bad app or an operating system glitch. To fix them, you need to do four things:

  1. Wipe the cache partition
  2. Observe the phone in safe mode
  3. Wipe cache and data of problematic apps
  4. Perform a factory reset

Wipe the cache partition

Wiping the cache partition is a necessary first step to ensure that the device is using a good system cache. Sometimes, a corrupted or outdated system cache can cause some apps to behave erratically. To minimize bugs, the system cache must be regularly cleared. To do that, follow these steps:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Boot to safe mode

To check if a third party app is causing a problem, booting the phone to safe mode is necessary. Booting Galaxy Note 4 in safe mode will temporarily disable all third-party or download apps leaving pre-installed ones and core services running. This procedure can help you determine which of your apps is causing a problem.

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  4. Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Safe mode is not a solution in itself but a means to an end. If the errors won’t show when using the phone app or when taking a screenshot, that’s a confirmation of our hunch. To pinpoint the offending app, you must manually remove each app from the phone so you can observe the phone after every uninstallation. That means you have to spend time and effort uninstalling apps one by one to identify the culprit.

Wipe an app’s cache and data

For your phone app issue, we recommend that you also wipe said app’s cache and data to ensure that it works properly. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Perform a factory reset

If all three possible solutions won’t work, do not hesitate to wipe the phone clean by doing a factory reset. This process will delete all your files such as photos, videos, contacts, music, etc., so make sure to back them up before doing it. Below are the steps on how to do a factory reset:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #5: Galaxy Note 4 shuts down randomly when battery level is low

This is a problem with a Note 4 that I purchased about two years ago. The phone has been fine but several months ago the phone will suddenly shut off without warning and well above the threshold where I get noticed that the battery is getting low. Typically the phone shuts off at or around 36% but sometimes that varies, and the phone has shut down a couple of times when the battery level indicated 62%. I twice took the phone back to Sprint for this battery issue. It was returned the first time and was fine for a few days. They told me they re-calibrated the battery and phone, checked for software updates, etc. The phone started acting up again within the week. I took the phone back to service for the same problem. The second time I was told that this issue is something inherent in the Note 4 software, that the problem has been reported elsewhere, that it is NOT a problem with the battery, and it is a Samsung problem. They told me my battery is fine and buying a new battery would not help the problem. The service people are aware of the issue but as of this writing, have no concrete solutions, other than me carrying a spare battery or one of the auxiliary battery packs with me.

I reviewed some of your articles but I think the articles were written before my phone had the last couple of system software upgrades. (I cannot, for example, wipe the app cache. The instructions in the articles diverge once I get into the system manager.)  I like this Note 4 and am really not interested in upgrading or changing phones. I do not think or trust a newer version of the Samsung phone will escape this problem. I view it as “The Devil You Know Vs. The Devil You Don’t Know.” The best information I have is:

Software Version: N910PVPS4DPL1

Hardware Version: N910P.05

Android Version: 6.0.1.

I do not know what their common names are called, e.g. “Cupcake” or whatever. — John

Solution: Hi John. Random reboot issue is a generic symptom for a number of problems, including a possible malfunctioning battery. Other possible causes that can manifest in sudden restart includes overheating, malware, and other unknown motherboard issues. To identify the real cause, the first thing that you must do is to perform basic software troubleshooting (steps provided above) such as:

  1. wiping the cache partition
  2. observing in safe mode
  3. wiping an app’s cache and data
  4. battery calibration (optional), and
  5. factory reset

If these software troubleshooting steps won’t fix the problem, the cause must be hardware in nature. Try getting a new Note 4 battery and see how the works. If nothing is fixed with a new battery, consider having the phone repaired or replaced.

 


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3 Comments

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  1. I have the same problem with my Note 4 edge :Problem #5 .
    I’ve cleared the cach, bought a new battery and finally done a software reset ..still to no avail , I’ve spoken to Samsung they suggest a re flash of the software ..at a cost of course .
    looks like some more cash to Samsung

  2. Samsung is deliberately tweaking into the software thru pushing updates which causes this problem to force the user to go for new model phones. It is an unfair practice by Samsung. Otherwise, why the problem persists even with new battery and even with new Note4 handsets? I now suggest the best solution for this. Just do not buy Samsung as they are taking for granted the trust if the customer in the brand and are cheating the customer by deliberately causing such breakdowns thru their so-called software updates in the guise of security updates. DO NOT BUY SAMSUNG AT ALL. GIVE WIDE PUBLICITY TO THIS UNFAIR TRADE PRACTICE BY SAMSUNG AND MAKE THE PROSPECTIVE CUSTOMERS AWARE OF SAMSUNG’s ILL-INTENTIONED BEHAVIOUR.

  3. Samsung is deliberately tweaking into the siftware thruu pushing updates which causes this problem to force the user to go for new model phones. It is ab unfair practice by Samsung. Otherwise, why the problem persists even with new battery and even with new Note4 handsets? I now suggest the best solution for this. Just do not buy Samsung as they are taking for granted the trust if the customer in the brand and are cheating the customer by deliberately causing such breakdowns thru their so-called software updates in the guise of security updates.DO NOT BUY SAMSUNG AT ALL. GIVE WIDE PUBLICITY TO THIS UNFAIR TRADE PRACTICE BY SAMSUNG AND MAKE THE PROSPECTIVE CUSTOMERS AWARE OF SAMSUNG’s ILL-INTENTIONED BEHAVIOUR.

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